The only thing I can think of is if you were flagged as someone who returns too often. They can and will refuse if someone has returned too many times.
I specifically asked for a supervisor in credit during the sale and she manually adjusted purchases prior to my opting in.
Is there a way to find out? I returned about $1000 (out of $3000 total) of AS items the week after early access and a few things @ Hautelook over the last 90 days, but nothing excessive.
That happened to me too. But eventually (about a week) my notes showed up. I wish they had the old system where you can see the points being credited and debited. They used to send it paper statements but they stopped.
That is literally the biggest lie I have ever heard. They can easily find the transaction on the card, and if you have the receipt or the tags with barcode, it should immediately just process. Whoever told you that is probably trying to protect their commission.
What about over the history of all purchases at Nordstrom, Nordstrom Rack, and Hautelook? There really isn't a way to find out because people won't tell you what they may see on your account. You can always call and speak to a store manager or call and speak to customer service supervisor to see if they can help you figure it out. I was just saying it is a guess because I never heard of being forced to return for gift card if you had your receipts, tags attached, and you were the cardholder (not the gift recipient where someone else paid).
I received cancellation on the halogen cardigans also. This happened right after I returned my Leith cardigan in pink adobe. I knew I would like the halogen cardigan better but might have kept the Leith if that was my only option.
