Next PCE? Anyone knows when?

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#4,516
I did get an email from Coach customer service just saying they take customer concerns seriously and they will address the issue with my local store. I don't know if I believe them, but hey, I guess they responded. It does bother me that noone seems to care about the low quality bag I received--the store, and they didn't mention that in the return email, etc.

One thing that was kind of funny in the store--when I was politely trying to explain the issues with the bag--mind you the bag, not Coach or the store anything like that--I had mentioned at one point that I have received better bags from Ebay. And I was just meaning that I have received pre-owned bags that came to me in better condition than this one. I wasn't being snotty, but just making the point that most bags I have received from anywhere were the quality I expected.

Well, she took that so personally and got really snippy and said, "oh, that is so nice to know". You should have seen her look. It wasn't like I said it mean, or that it was her fault--I was just expressing my concerns about the bag. What is wrong with these people? You should be able to discuss a bag with a SA, and they should actually look at it versus just assuming the bag is in great shape.
 
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#4,517
Teagaggle said:
I'm glad it worked out but unfortunate that so many of us have hoops to jump thru.
Curious...I had a previous SA who "hinted" that if I returned something bought in store to JAX via return label, the store wouldn't take the return hit. Is that true?
I have a wonderful SA now but I'm also very particular about my purchases. If I'm not 100% certain I'll keep, I order online.
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I think that probably would be true, but honestly I want my store to take the hit, lol. Oh well. But at the same time I don't want to see them right now.
 
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#4,518
Teagaggle said:
I'm glad it worked out but unfortunate that so many of us have hoops to jump thru.
Curious...I had a previous SA who "hinted" that if I returned something bought in store to JAX via return label, the store wouldn't take the return hit. Is that true?
I have a wonderful SA now but I'm also very particular about my purchases. If I'm not 100% certain I'll keep, I order online.
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True the store doesn't take a hit if you return to JAX.
 
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#4,519
holiday123 said:
True the store doesn't take a hit if you return to JAX.
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Smarter stores would look at the whole picture; before I moved less than two years ago, I had two local boutiques that are very accommodating about returns and after-care. Well, I ended up buying way more than I would have, and took back only a fraction of my purchases to the store. Within a few years of my spending there, both locations got promoted to flagship stores, so I don't see why providing better customer service cannot be a win-win situation for everyone involved. The SAs who don't get it will probably continue to sulk like people owe them a million bucks, but to each his/her own.
 
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#4,522
lovingmybags said:
Smarter stores would look at the whole picture; before I moved less than two years ago, I had two local boutiques that are very accommodating about returns and after-care. Well, I ended up buying way more than I would have, and took back only a fraction of my purchases to the store. Within a few years of my spending there, both locations got promoted to flagship stores, so I don't see why providing better customer service cannot be a win-win situation for everyone involved. The SAs who don't get it will probably continue to sulk like people owe them a million bucks, but to each his/her own.
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Agree. My local stores haven't ever given me any problems returning (not that I return a lot) and I never feel awkward going there or that I can't return something if I change my mind . They are both really busy stores though so the return doesn't hurt them like it does the smaller stores.
I actually returned a bag the other day and the SA was so friendly, took my return, cleaned up my profile because I had some old email addresses on there, showed me some items I was curious about and was super helpful and all I bought was a keychain. It made me want to go back and buy a bag from her. Crazy huh? Treat a client well and they'll boost your sales ;)
 
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#4,523
Alexa5 said:
I also think that if their goal is for an exchange they have to learn by being rude no one is going to want to buy something. You have to have the skill of showing the customer you understand their concerns and then turn it into a sale. You can’t treat someone like I was treated and then expect a sale. That is ridiculous. And as I have stated, it turns customers away for good. For example, the bag I have been wanting I could have bought there but bought at Macy’s.
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Oh I totally agree. It's one thing that the company makes the store take the hit but the SAs still have the personal choice on whether to give good customer service regardless. I think it's like many other jobs where if you can't rise above and be a decent person then you don't belong there.
 
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#4,526
crazyforcoach09 said:
Just return three items to full price one from coach.com two from the store not one issue. Now headed to the outlet to return two more
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Glad it goes well for someone. Lol. I walked by my Coach store when I was at the mall making sure my Coach bag of the day was super visible. Like hint, if you were nice to me look at the sales you could have. :-)
 
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#4,529
crazyforcoach09 said:
Just return three items to full price one from coach.com two from the store not one issue. Now headed to the outlet to return two more
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crazyforcoach09 said:
No issues at outlet on both returns. Good for them. Lol
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I returned a bag ordered at a fp and returned some things to the outlet. No issues.
Sorry to hear of problems some of you are experiencing.
 
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