Coach's attitude of having their cake and eat it too, is what is really turning me away. I guess if you're too "easy" of a customer: that you buy a bag regardless of higher discounts, and never take much of the SA's time-then the sale's taken for granted. Why bother offering someone a promotion, if she's going to buy something anyway? Makes more sense to maximize profits, then turn around and try to rope the new/waffling customers in with coupons. Better yet, send the same bags to the outlet later, so as to get triple-dipping sales from buyers of all price points.
What Coach as a company don't seem to realize, is that they're really whittling away their fan base; new ones are not so easy to establish short-term. It's better to keep what you've got, than to flail about trying to catch others who may not be your target customer.
