My SA presented me with a Rose Jaipur sellier Kelly 28 in epsom leather yesterday. It's my very first H bag and a thrilling experience! I was so excited I bought her on the spot - I loved the colour, the size, the style.. everything! Unfortunately when I got her home I realized she had an imperfection.. this loose thread sticking up near the bottom corner.
I returned to the store earlier today to talk to the SM and we looked it over together. She basically said it's bound to happen to your bags over time with use and her own Kelly has it. She also said they do not send new bags out for repair and that basically I could either live with it or return it. I felt for spending $10k on a brand new bag the stitching should be absolutely perfect. I can accept wear and tear if I had used the bag, but she didn't even make it all the way out of her box! I really love Rose Jaipur and everything else, I did choose to return but I feel I regret it a little now.
So my question to you ladies: would you have returned the bag? Does your Kelly have any loose threads from use? Suppose I am looking for reassurance that I made the right choice
I returned to the store earlier today to talk to the SM and we looked it over together. She basically said it's bound to happen to your bags over time with use and her own Kelly has it. She also said they do not send new bags out for repair and that basically I could either live with it or return it. I felt for spending $10k on a brand new bag the stitching should be absolutely perfect. I can accept wear and tear if I had used the bag, but she didn't even make it all the way out of her box! I really love Rose Jaipur and everything else, I did choose to return but I feel I regret it a little now.
So my question to you ladies: would you have returned the bag? Does your Kelly have any loose threads from use? Suppose I am looking for reassurance that I made the right choice