dragonette, you've absolutely GOT to watch Firefly! I don't know if you know who Nathan Fillion is or if you like him but he has this subtle sarcastic humor that is so much fun to watch. Regarding your box, it should never open straight up all the way like your picture shows, unless something on the inside is broken. The boxes always open and stop at a slight angle. Also, every single JC charm box is the same height so there should not be as much of a discrepancy there as it appears in your pictures. That doesn't mean your charm is fake, just that the box may not be completely legit. Some people do buy charms off eBay sans box and then acquire boxes all on their own somehow. Hope that helps
Elisabeth - I hope you get your money back and everything worked out.
TCC, congrats on the whale! That's a lucky find
Dollsbaby - welcome! I know the thread is huge but if you do a search you'll find several stores that will ship internationally (SBB, Revolve) that stock charms. You can also search for a seller's name to see if they have been discussed before. We don't keep a running list of good sellers, though. I think the eBay market is just too volatile to totally trust anyone 100%. Also, the eBay forum on TPF has lots of useful information on how to file a dispute and how to report fakes and fraud.