NEVER using Fashionphile again

[Love Of My Life]

I think for many of us when making a purchase from a business the caliber of Fashionphile
we don't expect to get blocked when asking for help. Our purchases are based on good faith, referrals & repeat business. FP has fallen short with this policy IMO
Personally, with this policy they will lose clients & even from the various postings on tPF,
many will just move on & not deal with them for buying/selling. Shame on FP..
All stores & businesses are very much aware that there is theft via shipping & delivery.. And stores
know that packages are signed for by delivery/scanned & with that being said businesses should go above & beyond to make sure a package arrives securely & intact

 

[aabrooklyn]

That’s disappointing to read … and scary. Does that mean a driver can sign for the recipient w/o their knowledge, and if the parcel was never delivered, the recipient has no rights when they use PayPal?

TL;DR: If a driver signs for a package and it goes missing, it is a Herculean task to get your money back.

Yes! A similar thing happened to me with DHL. I purchased diamond earrings from a Japanese resale store on eBay. Signature was required, but the driver signed and left the package. I didn’t realize that the package had been delivered and it “disappeared”. I contacted DHL. They admitted that the package was supposed to be signed for and put a trace on it. Of course, they couldn’t find it.

I contacted the seller (a resale store, like a small Japanese Fashionphile) and let them know the situation, they told me that since DHL showed the package as delivered, there was nothing they would do. I explained to DHL that I needed documentation from them that they messed up and the package was gone. They refused and pushed me from department to department. I filed a claim w/ PayPal, but it was denied because the package was “delivered” and DHL wouldn’t provide documentation stating such.

After incessantly contacting DHL, they inform me, that it was officially decided that they had messed up the delivery and that a claim has to be filed in order to get the money the packaged was insured for. I ask to file a claim. DHL doesn’t allow receivers to file claims only the sender.

Literally, it takes weeks of back and forth before DHL informs the seller that they signed for a package, dumped it somewhere, and the package is lost. The seller apologizes to me for the misunderstanding and agrees to file a claim with DHL and then refund my money. It takes DHL 3 months for pay the claim to seller and then for them to refund me. I thought I was never going to see my money again, but luckily since it was a store, they were honest and returned my money—over 4 months after the fact.

PayPal did nothing.

I’m sorry this happened to you and understand how frustrating and upsetting an experience like this is.

 

[golden's mom]

At this point, I have to say, I think that the discussion here has been really productive. I am moving on, it was never about the money as much as it was that I had been robbed. So, today, I deleted the video (Vivent home security, and I have never had a problem with their cameras), and I'm moving on. It isn't worth thinking about, and carrying anger over this. However, I have learned that Paypal protection is basically worthless, always take your time in a online checkout (you can only choose to not have signature required for under $500), and that the Dallas Police, while sympathetic, have more important things to worry about. (This time last year Rene Hall the ex-chief of DPD and an amazing woman was my neighbor.) I so appreciate all of the advise and stories you have all shared, it has helped me, and I think all of us to be more aware of what can happen.

 

[Classy Collector]

So sorry to hear about that and thanks for sharing. It’s a few hundred dollar lesson and caution for everyone on the forum…

 

[KimmieLynn]

I've decided to file a police report. Fashionphile won't help me, and UPS says that their agreement with the sender will not allow me to even find out where the package may have been left. Paypal hasn't been super helpful either, and as fate would have it, I used my debit card. So, at this point I realize I'm out $200+. I just don't want this to happen to anyone else. I personally have deleted all my "following" from their website, and when there are no options left, will close my account. I spoke with a neighbor, who has ties to the local police department (I live in a large city) and he said the whole thing sounds like a scam, either someone at the sender or the carrier.

Filing a police report is a great idea.

 

[KimmieLynn]

Filing a police report is a great idea.

Let me know how it turns out. I’m having a big issue with Fashionphile myself as a seller and Im so grateful you said you did this because I am not having luck dealing with Fashionphile.

 

[poopsie]

Welp, now I know that I'll be making the drive to Carlsbad to return a Cartier bracelet. Thankfully it's less than an hour away.
This thread has kind of solved my biggest peeve with FP. The fact that they have a sweetheart deal with UPS explains SO much. I have a preferred membership with UPS so that I can better control shipments. I ALWAYS have things held at a UPS location. Same with FedEx. They are blocks from my home and therefore so convenient. Same with Amazon lockers. The fact that FP blocks this process has infuriated me for years. They would never provide me with an explanation. Now it makes sense.
Thank you for posting OP.
I am very sorry that this happened to you.
Happier shopping ahead!

 

[Love Of My Life]

As suggested in an earlier post I would contact the CEO Sarah Davis & I would also report this
to the BBB...

 

[acrowcounted]

As suggested in an earlier post I would contact the CEO Sarah Davis & I would also report this
to the BBB...

Just as an FYI, the BBB is no longer affiliated with any government body. It is a pay for play site where big companies can pay for better exposure and for unfavorable posts to be removed/hidden/buried. A local news station’s consumer helpline would likely be more fruitful than contacting the BBB these days.

 

[Florasun]

I, too, have heard the scan scam stories from a friend whose sister is a detective.

I‘d like to add- (In sweats and runners, and carrying a plain nylon crossbody bag) I brought a FP return to UPS for shipping. The woman I handed the prepaid parcel to said, “Oooo! This is going to that place that sells all those expensive purses. Is that what’s in here?” My heart stopped and my teenage daughter who was with me thought the comment and question were strange. I said, “Yeah, I saw on their website they sell those there, too,” though unbeknownst to the clerk, I was returning a Chanel. Thank goodness parcel contents aren’t marked on the box label. I’m sure the clerk was just making conversation and my imagination overtook my rational thinking, but I caught my breath when she made her comment.

In my opinion, what this comes down to is FP providing an extra layer of customer protection (even if it’s for an optional small shipping fee), or they’ll start losing some customers and/or get bad reviews.

The clerk's comment would set off alarm bells for me, too! And like you, I would try to reassure myself she was just a fellow fashionista trying to make conversation. However I have always found it a little unsettling to send goods worth thousands of dollars through the post. You don't know how many people have handled that package by the time it arrives at its destination.

 

[Glitterbomb]

I have to say I have sold items on Fashionphile before and I have had two occasions where they said they remitted $x0,000 to me but they reported that it went to the wrong account. When they verified the routing number and bank account number with me it was accurate but whoever that was in their accounting actually entered the wrong number (turns out it was a valid customer's account, just that it was not MY account!!). Took me about 60 days to have my bank inform the customer who owned the account to return the funds back to fashionphile to be returned to me. Thankfully the customer was willing to return the funds. It was such a hassle. Fashionphile was unable to recall the funds, even though I informed them timely within 2 days that I still have not received the funds. It was the scariest experience ever to have sold the bag to an e-commerce site and not to be reimbursed by it. I had to post on the IG account to get some attention and timely response. It as a nightmare. The accounting department, customer service, pricing and receiving/shipping merchandise folks, they all don't talk to each other. There was another occasion where I packed my bag with full set of items (strap, bag cover and etc.), then when it was posted on the website, it was missing a strap therefore the price was discounted significantly. I was livid!!! No more third chances ever again.

I have been a customer of annsfabulousfinds (not a paid promotion, nor affiliated with them) for maybe 15 years and I have to say even though they are a smaller site, they have always made payment timely and always provided prompt responses.

This is HORRIFYING and scary. What if that customer refused to return the funds? FP would've had to take the loss due to their error and pay you again to the correct account on file for you. It sounds like they were trying to get out of having to do that, by waiting for the other customer to return the funds to them. This is absolutely appalling.

 

[countryroad]

I’m not sure requiring a signature would have helped. I had a recent purchase from Hermes.com shipped to my home signature required. I was home all day. Doorbell never rang. But I saw an email later that day confirming my package had been delivered. I initially could not find the package so I asked fed ex who signed for the package. They looked it up and said I signed for it. So the fed ex driver just ticked it off as signed for when he faked my signature. I fortunately found the package a day later jammed behind a bush beside my front gate.

I agree. I have ordered from FP with signature and LV and I never signed for any of my items. With Fashionphile the UPS person just left it at my door while with LV they actually handed it to me though they did ask if they could sign for me which I appreciated. That said, I completely empathized with how delivery drivers are worked and treated. I hope their union advocates for them better.

OP, I'm so sorry this happened to you. Thanks again for telling us your story so we can all be more vigilant online while purchasing expensive items. I understand your frustration. At this point, the money doesn't even matter anymore -- it's the principle-- and coming from a company like FP (who is partnered with NM) the disappointment is a hard pill to swallow when their customer service could've been better.

 

[woodgrainsd]

I have a new scenario here! I have two items send by fashionphile to my forwarding address in USA! I live overseas. I got quite a bit of stuff over november so i forgot to check up my list. Today I just realized two parcels were 20 days late! They are stuck in Portland and have not moved in days! I have emailed fashionphile and no response yet! The value are like 5k in total! Am I screwed? I live overseas and Fashionphile has been notoriously difficult to contact? Both are not delivered! Any suggestions?

 

[Love Of My Life]

I have a new scenario here! I have two items send by fashionphile to my forwarding address in USA! I live overseas. I got quite a bit of stuff over november so i forgot to check up my list. Today I just realized two parcels were 20 days late! They are stuck in Portland and have not moved in days! I have emailed fashionphile and no response yet! The value are like 5k in total! Am I screwed? I live overseas and Fashionphile has been notoriously difficult to contact? Both are not delivered! Any suggestions?

I don't think you are screwed.. Packages are delayed to weather & everything else..
As long as you have a tracking number you should be fine.. I would try to reach out
to FP again . It's the holiday time & likely FP is inundated & thus the lack of response

 

[1LV]

I’m sure I’ll use FP again, but I will never opt for the store credit option as payment again. I suppose it’s all well and good unless you return the item. Instead of the original store credit I was issued a gift card number. Just because that’s how they do it. Good luck using it. I’ve made countless attempts to use it, made countless calls to customer service, and weeks later I’m still trying to get it straight. Never, ever, ever again. The hassle has not been worth the 10% “bonus”.