NEVER using Fashionphile again

[thay]

I'm having an issue right now with two items I submitted for buyout to Fashionphile not being delivered. At this time the UPS tracking shows that they are stuck at the Secaucus, NJ UPS location. There's been no movement for three days on the package. Fashionphile now has a specific phone number/email address you contact for delivery issues when you're using one of their UPS labels (through FP, not directly through UPS). I contacted them and they've opened a claim on my package which I'm hoping will somehow shake loose and turn up.

The package never showed as delivered and is clearly lost. On the not so bright side these are two items I was sending them so I have nothing to back me up except for their decision on the matter. If I had purchased an item that didn't show up I'd have my credit card to fall back on. I just have to hope they do the right thing and reimburse me for my two items if they never show up. The value was $850.

May I ask, was your issue resolved. For the first time ever I'm having an issue with FF, I sent a bag in (which they received on May 9th) after not hearing anything or receiving payment, I reached out today and was told the box arrived empty - with just the packaging - I feel physically ill. they are now investigating - but starting today - even though they claim to have received the box "empty" on May 9th. I do have my UPS drop slip and have sent that to them as requested today. it's thankfully not even a large sum, but it's the idea that even though it's insured for the full value it will be up to them to decide if they give me my money - all these years I never considered that - it's down to whatever FF decides if we send items in.

 

[caannie]

May I ask, was your issue resolved. For the first time ever I'm having an issue with FF, I sent a bag in (which they received on May 9th) after not hearing anything or receiving payment, I reached out today and was told the box arrived empty - with just the packaging - I feel physically ill. they are now investigating - but starting today - even though they claim to have received the box "empty" on May 9th. I do have my UPS drop slip and have sent that to them as requested today. it's thankfully not even a large sum, but it's the idea that even though it's insured for the full value it will be up to them to decide if they give me my money - all these years I never considered that - it's down to whatever FF decides if we send items in.

They had you provide the drop off receipt to them because it will show a weight on it. Since the box arrived empty then the drop off receipt will prove it wasn't shipped empty. My lost package issue was resolved today after their investigation showed UPS lost it, and they paid me for my items. More than likely they will resolve your claim the same way.

 

[thay]

They had you provide the drop off receipt to them because it will show a weight on it. Since the box arrived empty then the drop off receipt will prove it wasn't shipped empty. My lost package issue was resolved today after their investigation showed UPS lost it, and they paid me for my items. More than likely they will resolve your claim the same way.

Thanks so much - I hope so!

 

[MAGJES]

They had you provide the drop off receipt to them because it will show a weight on it. Since the box arrived empty then the drop off receipt will prove it wasn't shipped empty. My lost package issue was resolved today after their investigation showed UPS lost it, and they paid me for my items. More than likely they will resolve your claim the same way.

This is troubling! My UPS pressures everyone that walks in to just drop off the package on the counter. They say…….“you don’t need a receipt dear…..it doesn’t mean anything.” Looks like it does. It shows the weight of what you are sending.

 

[lulu212121]

This is troubling! My UPS pressures everyone that walks in to just drop off the package on the counter. They say…….“you don’t need a receipt dear…..it doesn’t mean anything.” Looks like it does. It shows the weight of what you are sending.

I was just at Fedex today and they, too were telling customers it was fine to leave the labeled packages. I went to he counter anyways for a receipt.

 

[1LV]

I was just at Fedex today and they, too were telling customers it was fine to leave the labeled packages. I went to he counter anyways for a receipt.

Always, always get a receipt- especially in light of all the horror stories we’re hearing the last several months.

 

[juju2016]

TL;DR: If a driver signs for a package and it goes missing, it is a Herculean task to get your money back.

Yes! A similar thing happened to me with DHL. I purchased diamond earrings from a Japanese resale store on eBay. Signature was required, but the driver signed and left the package. I didn’t realize that the package had been delivered and it “disappeared”. I contacted DHL. They admitted that the package was supposed to be signed for and put a trace on it. Of course, they couldn’t find it.

I contacted the seller (a resale store, like a small Japanese Fashionphile) and let them know the situation, they told me that since DHL showed the package as delivered, there was nothing they would do. I explained to DHL that I needed documentation from them that they messed up and the package was gone. They refused and pushed me from department to department. I filed a claim w/ PayPal, but it was denied because the package was “delivered” and DHL wouldn’t provide documentation stating such.

After incessantly contacting DHL, they inform me, that it was officially decided that they had messed up the delivery and that a claim has to be filed in order to get the money the packaged was insured for. I ask to file a claim. DHL doesn’t allow receivers to file claims only the sender.

Literally, it takes weeks of back and forth before DHL informs the seller that they signed for a package, dumped it somewhere, and the package is lost. The seller apologizes to me for the misunderstanding and agrees to file a claim with DHL and then refund my money. It takes DHL 3 months for pay the claim to seller and then for them to refund me. I thought I was never going to see my money again, but luckily since it was a store, they were honest and returned my money—over 4 months after the fact.

PayPal did nothing.

I’m sorry this happened to you and understand how frustrating and upsetting an experience like this is.

My package was "delivered" during a storm yesterday. Not delivered here. Was hoping it's at a neighbor's (?) but nothing has shown up. Ugh. Really wanted the bag, not 2 weeks' worth of additional hassle.

 

[Mallowsandchanel]

May I ask, was your issue resolved. For the first time ever I'm having an issue with FF, I sent a bag in (which they received on May 9th) after not hearing anything or receiving payment, I reached out today and was told the box arrived empty - with just the packaging - I feel physically ill. they are now investigating - but starting today - even though they claim to have received the box "empty" on May 9th. I do have my UPS drop slip and have sent that to them as requested today. it's thankfully not even a large sum, but it's the idea that even though it's insured for the full value it will be up to them to decide if they give me my money - all these years I never considered that - it's down to whatever FF decides if we send items in.

Was this resolved ?

 

[thay]

Was this resolved ?

Yes it finally was. But it was a real eye opener, that never occurred to me before this incident is that as a "seller" I had no leverage - I was at the mercy of fashionphile to decide if they would make the payment. I did thank goodness have proof I'd dropped the box off at ups (and what the weight was). They said in the end they were hoping the item would show up but it hadn't at the conclusion of their "internal investigation" so they processed my payout. It's also really frustrating that they refused to share any of the details and block the shipper from getting details from the courier.

 

[SpeedyJC]

May I ask, was your issue resolved. For the first time ever I'm having an issue with FF, I sent a bag in (which they received on May 9th) after not hearing anything or receiving payment, I reached out today and was told the box arrived empty - with just the packaging - I feel physically ill. they are now investigating - but starting today - even though they claim to have received the box "empty" on May 9th. I do have my UPS drop slip and have sent that to them as requested today. it's thankfully not even a large sum, but it's the idea that even though it's insured for the full value it will be up to them to decide if they give me my money - all these years I never considered that - it's down to whatever FF decides if we send items in.

I had this same thing happen to me a few years ago.

Sent in two bags, never heard from FP. I emailed a few times and no response. About two weeks later I finally call and I am told the boxes arrived empty. I was floored that they did not tell me this immediately.

Happy it got resolved for you.

 

[hikarupanda]

I had this same thing happen to me a few years ago.

Sent in two bags, never heard from FP. I emailed a few times and no response. About two weeks later I finally call and I am told the boxes arrived empty. I was floored that they did not tell me this immediately.

Happy it got resolved for you.

Wow, sounds like dropping it off in person at their partnering NM is a safer option if there’s a partnering NM nearby!

 

[thay]

I had this same thing happen to me a few years ago.

Sent in two bags, never heard from FP. I emailed a few times and no response. About two weeks later I finally call and I am told the boxes arrived empty. I was floored that they did not tell me this immediately.

Happy it got resolved for you.

i forgot that part! yes they didn't tell me it was only after i called - the package had been received about a week prior - they only told me "the box arrived empty" once i called - honestly i'm still floored. lesson learned for sure!

 

[SpeedyJC]

Wow, sounds like dropping it off in person at their partnering NM is a safer option if there’s a partnering NM nearby!

This was long before that was even a thing but yeah you are not wrong.