Norma, I feel your pain. I ordered from Saks NYC and the SA transposed the numbers on my address. The bag was never delivered because there was "no such address" and my bag ended up floating around and finally went back to my local fedex location. I was LIVID. When I finally got the bag, I opened it up to find a very obvious used/display bag with scratches all over the leather and silver cc closure. I was ASSURED that the bag was not a display and was in brand new/mint condition. That said, the bag went straight back to the SA and I vowed never to order from Saks NYC again, no matter how badly I want a bag. So sorry you went through this. Believe me, I know how you feel. Keeping my fingers crossed that you'll receive a new bag. I was referred to Damian in PA and will be using him exclusively for my Saks purchases in the future. He made sure that I got a brand new bag and even called me after it was delivered to make sure that I was happy. I HIGHLY recommend him.