My opinion of Hermes is changing...

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#137
To put things in (funny) perspective, I have a short story to share...

Takes place 22 years ago, I am still a recent Hermes customer, but already very passionate. I step in my local store and inquire about a belt That I have seen in VOGUE . Being still a bit of a freshman, I describe it as Harley-Davidson-kind-of-buckle... There were wings on the buckle.... that happened to be Pegase's but I was not yet familiar with Pegase;)
The SA, very shocked replies : Madam, you must be mistaking because we only carry very chic products here...
I am sure she felt desperate about such an ignorant person as moi buying Hermes ;)
 
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#138
perlerare said:
To put things in (funny) perspective, I have a short story to share...

Takes place 22 years ago, I am still a recent Hermes customer, but already very passionate. I step in my local store and inquire about a belt That I have seen in VOGUE . Being still a bit of a freshman, I describe it as Harley-Davidson-kind-of-buckle... There were wings on the buckle.... that happened to be Pegase's but I was not yet familiar with Pegase;)
The SA, very shocked replies : Madam, you must be mistaking because we only carry very chic products here...
I am sure she felt desperate about such an ignorant person as moi buying Hermes ;)
Click to expand...

:laugh: That story is awesome Perlerare! Thank you for sharing it!
 
#140
perlerare said:
To put things in (funny) perspective, I have a short story to share...

Takes place 22 years ago, I am still a recent Hermes customer, but already very passionate. I step in my local store and inquire about a belt That I have seen in VOGUE . Being still a bit of a freshman, I describe it as Harley-Davidson-kind-of-buckle... There were wings on the buckle.... that happened to be Pegase's but I was not yet familiar with Pegase;)
The SA, very shocked replies : Madam, you must be mistaking because we only carry very chic products here...
I am sure she felt desperate about such an ignorant person as moi buying Hermes ;)
Click to expand...


Very funny!!! :laugh:
But it's the arrogance, snob-like and snooty attitudes that turn me off...not from the brand but this thread sometimes (back to Chanel & LV I go I guess). Live and let live. I don't care who buys Hermes...I love it for my own personal reasons.;)
 
#141
perlerare said:
To put things in (funny) perspective, I have a short story to share...

Takes place 22 years ago, I am still a recent Hermes customer, but already very passionate. I step in my local store and inquire about a belt That I have seen in VOGUE . Being still a bit of a freshman, I describe it as Harley-Davidson-kind-of-buckle... There were wings on the buckle.... that happened to be Pegase's but I was not yet familiar with Pegase;)
The SA, very shocked replies : Madam, you must be mistaking because we only carry very chic products here...
I am sure she felt desperate about such an ignorant person as moi buying Hermes ;)
Click to expand...

:laugh::laugh: This is too funny!
 
#142
Besides the sound of this story, I thought I should deliver the picture as well...
I was pushing my baby girl stroller, my exotic skin Kelly bag casually laying in the tray underneath...wearing yoga pants, sneakers and some kind of loose cashmere T.... Petra-Ecclestone-kind-of-young mom, but 22 years ago ;)
So very unusual at that time....and I did not even have the excuse of being a celeb .....

The more I recall this , the more I think the SA must have felt devastated:giggles:
 
#145
MYH said:
As much as I am annoyed at my skunk bag, I will still shop at H for other things. The silks are hands down the best. Ferragamo, LV, dior cannot touch the design, colors, and quality. Also, I recently brought in my clic H enamel because the H clasp was badly scratched. The repair dept said a new H clasp could be put on it for $75 although it would take approx 6 mos to replace. Although a long wait, at least it will look as good as new and I will want to wear it again. Granted, I haven't bought a lot of bracelets from other brands,but I'm pretty sure a scratched bracelet would not be repaired and I would have just had to throw it out. So I am happy to know I can use H items for many many years because of their repair service.
Click to expand...

I didn't know you had a skunk bag too. I am really upset for everyone who has had one. Maybe I should leave my new one out in sunshine and see what happens? :-s
 
#146
ninunani said:
I got a B from FSH about 2 months ago, I took it out with me the first time the next day for like 3 hours (max) , the leather on the handle was peeling off and what I have got now is a bag with ugly patches all over the handle.....
I don't baby my bags but this is not acceptable ....
I have to use twilles to cover the ugly handle......
I definitely think the older bags have better quality...
Click to expand...

Go back to H with that. That's appalling!
 
#147
Nico_79 said:
I don't believe Hermes Nuttynut was implying H sell to select people, but that certain people/celebs tarnish the Hermes brand image in her POV.
Click to expand...

I think Nuttynut has a point but I just don't think that H can do anything about it. Although if designers only sold to people who wore things the right way and portrayed a certain image they'd probably go broke.

People used to stare at me and raise their eyebrows when I wore H + DMs. Now H are selling similar style footwear. I'm glad my SAs were so er... fashion forward, they've let me order whatever I want (so far)
 
#148
etoupebirkin said:
I'm going to buck the trend. No, my opinion has not changed about Hermes. I've loved the brand (warts and all) for far too long.

1. I do agree that vintage bags/scarves are better made than present day ones. There are some crafts that Hermes used to have (crinoline and vibrato) that are no longer available or practical to manufacture. Quality issues are the same for all large high end brands (i.e., Bottega, Chanel).

2. When I go to stores that are not my home store, I have NO expectations as to customer service or bags for that matter. Rude SAs have always been part of the brand experience. I just shrug my shoulders and move on. Though I remember going to South Coast Plaza, a store notorious for rude SAs, but I was treated very graciously. I've had mixed experiences with Beverly Hills, London and a few others.

3. My home store has been wonderful to me. I live/work close by, so I stop in often. All the SAs know me there.

4. I have not purchased a skunk product, though I do know people who have. I wish Hermes recognized the problem earlier and treated affected customers with more respect. But I do believe, Hermes is addressing the problem as best it can.

5. Historically, Hermes products hold their value better than other luxury brands, so I can sell bags that no longer suit my needs. I can justify H prices that way.
Click to expand...

So many great points in this post!
 
#149
perlerare said:
To put things in (funny) perspective, I have a short story to share...

Takes place 22 years ago, I am still a recent Hermes customer, but already very passionate. I step in my local store and inquire about a belt That I have seen in VOGUE . Being still a bit of a freshman, I describe it as Harley-Davidson-kind-of-buckle... There were wings on the buckle.... that happened to be Pegase's but I was not yet familiar with Pegase;)
The SA, very shocked replies : Madam, you must be mistaking because we only carry very chic products here...
I am sure she felt desperate about such an ignorant person as moi buying Hermes ;)
Click to expand...


Very funny! She didn't know her Hermes stock or her target market. Did you ever track down a Pegasus belt? It's great piece.
 
#150
papertiger said:
I think Nuttynut has a point but I just don't think that H can do anything about it. Although if designers only sold to people who wore things the right way and portrayed a certain image they'd probably go broke.

People used to stare at me and raise their eyebrows when I wore H + DMs. Now H are selling similar style footwear. I'm glad my SAs were so er... fashion forward, they've let me order whatever I want (so far)
Click to expand...

You're right. They can't.
 
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