My Card Case Broke :(

S

sexxiliciousgrl

O.G.
Mar 11, 2006
153
0
#1
I got a card case at SCP about four weeks ago and for the most part it's been pretty durable and held up for daily use. I take good care of it and put it in a separate compartment in my backpack...but last week the silver hardware logo fell off! I called the Chanel 800 number since I'm not actually near SCP but I think I have to bring it back to where I bought it to get it fixed. :crybaby: I'm quite disappointed that this happened...

Does anyone know how repairs work? Do I have to pay to get it fixed? If so, how much? How long will it take? Would I actually have to go back to the Chanel boutique pick it up (I live about 80 miles away)? Thanks in advance!
 
#2
You can mail it to them and they will mail it back. Make sure you insure it.
It should be fixed for free. They usually do free repairs for 1 year. The bad part is it may take some time. I've waited anywhere from 2-8 weeks to get my item back. It depends on how busy they are and what the repair is.
 
#7
Yay you got a new one thats great to ehar that Chanel still ahs a relatively good level of service I'd hate to own something for sucha a short period of time and wait up to 8 weeks for it back again as well as paying the postage costs!
 
#10
while i love my chanel pst- i must say i have had issues with quality, too. the screw fell off one of the rings on the handles. i took it to the boutique where i bought it and they fixed it with no charge. but that was just a month from when i bought my bag. anyway, my friend had the same experience with her cerf tote. the button broke after a couple of months. not only did they charge her HKD 200 but they replaced the button with a plain one (not the original "c" that it came with). i guess different boutiques have different policies?
 
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