I got a card case at SCP about four weeks ago and for the most part it's been pretty durable and held up for daily use. I take good care of it and put it in a separate compartment in my backpack...but last week the silver hardware logo fell off! I called the Chanel 800 number since I'm not actually near SCP but I think I have to bring it back to where I bought it to get it fixed. I'm quite disappointed that this happened... Does anyone know how repairs work? Do I have to pay to get it fixed? If so, how much? How long will it take? Would I actually have to go back to the Chanel boutique pick it up (I live about 80 miles away)? Thanks in advance!