My bag came in used and damaged condition!

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#33
JoV said:
$50. !!! that not even 10%! return it and if they want the gift card back - let them keep it. I wouldn't deal with them any more. Besides they use wierd photos. Some of Vuittons are wrong.
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I totally agree I would be pissed off. A $50 giftcard for what??? Shame on them.
 
#35
foxy_chao said:
If you love that bag that much start negotiating with eLuxury. Be firm with them and speak with an agent who has the access to "mark down" an item. I would ask for a 50% off and keep the gift certificate for lying to you. Be ready to justify why you feel 50% off is fair. Sell your reasons. Good Luck.
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whenever I try to use the live chat, it doesn't work. is it just me?
it says that it's down:suspiciou
 
#38
They must have been :nuts: to ship a bag in this condition.
If it were me I'd be on my way to the post office ,bag in tow boxed up an ready to go.
Under the circumstances I think they should eat the return shipping cost.
 
#39
monotreme said:
whenever I try to use the live chat, it doesn't work. is it just me?
it says that it's down:suspiciou
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Hey, the best thing would be get on the phone and chat with a real person who can mark down the bag. I am so annoyed that they did this to you. I would guess they would WANT TO service you right since their reputation is the line here.
:evil:
 
#41
foxy_chao said:
If you love that bag that much start negotiating with eLuxury. Be firm with them and speak with an agent who has the access to "mark down" an item. I would ask for a 50% off and keep the gift certificate for lying to you. Be ready to justify why you feel 50% off is fair. Sell your reasons. Good Luck.
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WHEW! 50%?:blink:

is this really reasonable?
 
#42
i just called them...

the woman said that she wasnt allowed to give a discount since it was already on sale... but sales are for items that are from former seasons, not for used and damaged ones..

i'm seriously upset
 
#43
monotreme said:
i just called them...

the woman said that she wasnt allowed to give a discount since it was already on sale... but sales are for items that are from former seasons, not for used and damaged ones..

i'm seriously upset
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You have 60 days to return the bag... If you REALLY want to keep it, send a complaint letter to their corporate offices ASAP. Keep it relatively brief, one page. Also state that you want from them.

Here's the contact information:


If you have any other questions about our organization, please contact the eLUXURY corporate offices at 1.415.848.1100 between 8:30am and 5:00pm Pacific Time.

ELUXURY's corporate office is located in San Francisco at:
One Market, Steuart Tower, 4th Floor
San Francisco, CA 94105

I would point out that for being owned by a luxury brand, i.e. LVMH (Moet, Hennessey, Louis Vuitton), that I would expect superior service and attention to detail, regardless if an item is on sale. I would also mention your disappointment at their inability to rectify their error.

If you're turned off by the used condition of the bag, return it, but STILL write the letter. I would also suggest calling before you sent the letter and see how they respond. Call the corporate offices and NOT the 1-800 number... Explain that you've had a problem with their "customer service."

Hope that helps! Good luck!
 
#44
wickedassin said:
You have 60 days to return the bag... If you REALLY want to keep it, send a complaint letter to their corporate offices ASAP. Keep it relatively brief, one page. Also state that you want from them.

Here's the contact information:


If you have any other questions about our organization, please contact the eLUXURY corporate offices at 1.415.848.1100 between 8:30am and 5:00pm Pacific Time.

ELUXURY's corporate office is located in San Francisco at:
One Market, Steuart Tower, 4th Floor
San Francisco, CA 94105

I would point out that for being owned by a luxury brand, i.e. LVMH (Moet, Hennessey, Louis Vuitton), that I would expect superior service and attention to detail, regardless if an item is on sale. I would also mention your disappointment at their inability to rectify their error.

If you're turned off by the used condition of the bag, return it, but STILL write the letter. I would also suggest calling before you sent the letter and see how they respond. Call the corporate offices and NOT the 1-800 number... Explain that you've had a problem with their "customer service."

Hope that helps! Good luck!
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that seems so...deadly:smile1:
but i'm afraid!!!
 
#45
monotreme> Aim high and see what they will settle for. You don't want to short change yourself. Brand name don't sell "damaged" bags as new to ruin their band image. When they to do put damaged items on sell, they have to declare the conditions. You were not informed and got cheated.
 
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