I am such an idiot when it comes to that stuff. I was so mad when I bought my first key cles, I thought it was BROKEN! LOL!!! Don't feel bad! Threre are GREAT people on TPF that can help!
LOL! Thank God I'm not the only one! I was at the LV store looking like an idiot in front of everyone until the SA showed me how to unlatch it (I felt like she did it in slow motion though)! She didn't even try to make me feel better