I think people are saying that it's normal for the tassel to split, although I wouldn't necessarily expect it on a new bag. But not the matte/shiny thing. Why don't you reach out and send them pics of the tassel? It wouldn't be a tough thing for them to replace...@muchstuff the tassel is not split. It's just like that. Part shiny and part matte. Im not 100% happy, but yeah... i think i'm going to try accept my bag like this because there's so much to do to refund and packing etc.
@BPC yesh the tassel bother me so much! But since everyone saying that it is normal then, i'll try to accept it.
Thank you all for helping![]()