Metal edge chèvre

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#1,111
ksuromax said:
I've just double checked mine, i can't even stick my nail under, it's glued (?) tight and fully, so it's definitely a flaw on yours
Click to expand...
Thank you for checking.
I filed for return & exchange.
Waiting for their reply.
I do not want credit back.
Either exchange or money back.

P.S. I thought to glue it but I could not get pass myself to do such thing as I paid a lot for this bag.
Also, it’s my 1st bal. I hope that it’s perfect.
 
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#1,113
I received a phone call as well as email response from the Hong Kong Reebonz staff.
They are stock taking now which cannot provide the service for exchange.
It’s simplier to return the faulty one and ask for refund, while order another one.
Well, they did suggest if I can glue it. I told them that I did not expect to receive a faulty bag and fix it by myself with the amount of money I paid.
Anyway, they will pick up my bag on next Monday.
I just placed a new order. Hope that everything will go smoothly this time.
Thanks for the help from #muchstuff and #ksuromax
 
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#1,114
SoLoveCC said:
I received a phone call as well as email response from the Hong Kong Reebonz staff.
They are stock taking now which cannot provide the service for exchange.
It’s simplier to return the faulty one and ask for refund, while order another one.
Well, they did suggest if I can glue it. I told them that I did not expect to receive a faulty bag and fix it by myself with the amount of money I paid.
Anyway, they will pick up my bag on next Monday.
I just placed a new order. Hope that everything will go smoothly this time.
Thanks for the help from #muchstuff and #ksuromax
Click to expand...
A suggestion? Make sure you don't lose regarding taxes and shipping. Are they charging you shipping on the return and again on the purchase? If the bag was faulty they shouldn't IMHO.
 
#1,115
muchstuff said:
A suggestion? Make sure you don't lose regarding taxes and shipping. Are they charging you shipping on the return and again on the purchase? If the bag was faulty they shouldn't IMHO.
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Thanks for ur suggestion.
The return is free and it’s tax free.
However, the return is not insurance. If I want, I have to pay.
The shipping company they select is quite reliable. I decided not to pay for the insurance.
It will take 3-4 days to reach Reebonz Singapore. Hope that everything will go smoothly.
 
#1,116
SoLoveCC said:
Thanks for ur suggestion.
The return is free and it’s tax free.
However, the return is not insurance. If I want, I have to pay.
The shipping company they select is quite reliable. I decided not to pay for the insurance.
It will take 3-4 days to reach Reebonz Singapore. Hope that everything will go smoothly.
Click to expand...

Oh hi! I replied you on the other thread... seems like you have decided to return the bag. Well, I have the same issue as you but I have decided to keep it. Hope all goes well with the returns. Returns will usually be refunded in terms of reebonz credits, valid for 1 year.

Reebonz Singapore is quite good and fast with returns that. Not sure for overseas purchases though. Good luck and keep us posted on any development. Nice colour btw.
 
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#1,117
Mine in beige latte with gold hardware from 2017 collection:
full
 
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#1,119
plastictresses said:
Oh hi! I replied you on the other thread... seems like you have decided to return the bag. Well, I have the same issue as you but I have decided to keep it. Hope all goes well with the returns. Returns will usually be refunded in terms of reebonz credits, valid for 1 year.

Reebonz Singapore is quite good and fast with returns that. Not sure for overseas purchases though. Good luck and keep us posted on any development. Nice colour btw.
Click to expand...
Thanks for ur reply.
The staff from HK Reebonz said that they would refund to my credit card (i.e., my original payment method) rather than Reebonz credit. I am glad about it.
 
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#1,121
SoLoveCC said:
I received my 1st bal. The gris acier is exactly what I want.
View attachment 3579913
However, there is a gap between the leather and metal plate of the front pocket.
View attachment 3579914 Is it normal? I am not sure if I should ask for exchange.
Click to expand...
There shouldn't be any gap. It's a defect Dear. Last time my friend bought a balenciaga from reeb***, the stud fell off and when she asked for replacement or refund, reeb*** rejected. At the end it's solved because she knows one of their higher ups otherwise bad luck. When you buy in boutique, you'd get one year guarantee for the studs. I guess that's what the price difference comes from but I'm confused if reeb*** stocks a lot of balenciaga thus, I believe they are one of authorized reseller but why they don't carry the same stud guarantee?
 
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#1,122
Sakurai888 said:
There shouldn't be any gap. It's a defect Dear. Last time my friend bought a balenciaga from reeb***, the stud fell off and when she asked for replacement or refund, reeb*** rejected. At the end it's solved because she knows one of their higher ups otherwise bad luck. When you buy in boutique, you'd get one year guarantee for the studs. I guess that's what the price difference comes from but I'm confused if reeb*** stocks a lot of balenciaga thus, I believe they are one of authorized reseller but why they don't carry the same stud guarantee?
Click to expand...
Oh...stud fell off :-s
Glad that ur fd’s problem resolved.
Thanks for sharing the tips.
I wish to buy at Hong Kong B boutique but the colour of gris acier is not available.
The other one from Reebonz will be arrived tmr. Hope that it’s perfect:amuse:
 
#1,125
SoLoveCC said:
Sadly...the 2nd one has the same problem.
I decide to accept it as I do not want to go through the return & refund again:sad:
Click to expand...
that's not good at all!!! :sad:
maybe you can ask them for a discount as for a faulty item?
EDIT
P.S. are you sure they replaced the bag and didn't just send you back the very same bag you received initially??????
 
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