Massaccesi Handbags

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#16,021
HopelessBagGirl said:
Wrong lining color here too on my last bag. I did mention it to Marina during correspondence on another topic, not asking for anything, just brought it up in passing that maybe double checking lining colors would be a good idea. She continued the correspondence but ignored that I mentioned that error and I was a bit surprised that she didn’t include in her brief email even a short ‘oh, sorry about that’ since that does not cost anything, and I was not even asking for anything to be done about it.
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I guess partly it is a language issue that comes out as uncaring. English is not my main language so I can understand some people's difficulty in conversing not in their native tongue. At the airport one time I was actually very disappointed with our airport security. He was very curt in replying to a foreigner. But it was obvious it was because he was not comfortable speaking in English.

I also realized when I went on business trip in Japan (my first trip there a few years back) that we should speak in as much plain English as possible to be more easily understood by some people there. Even in the office where we were having a seminar. Idiomatic expressions should be avoided. That was an eye opener for me actually.
 
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#16,022
HopelessBagGirl said:
....Maybe a simple disclaimer to buyers requesting more radical modifications that they do so at their own risk and there will be no returns or exchanges if it does not meet their expectations, to discourage people who aren’t comfy with the risk.
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Definitely on the same page with you - but most especially this bit!

Selecting a bag is difficult In Person. I am still hemming and hawing about one that I was looking at in a local store, even with the advantage of seeing it and trying it on. (can't decide on colorway which also includes a hardware difference!)

My observation about customizing is that, when we stray outside the original designer's vision, results can get unpredictable. A disclaimer is a very good idea, but also reaching out to take advantage of the experience of the ladies here and on the BST to hear details about what worked, what didn't, and why. Even with beautiful bags to be had, one unchecked and not-so-great customization can lead to some unhappy results.
 
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#16,024
soramillay said:
I think I remember your studs, they were spaced apart really wide right? They should have said if they didn’t understand. I saw a while back that you were phasing out of MM, so I guess this was the reason for it. It can be really disappointing when you order a bag sight unseen and it’s so far from what you envisioned.
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It wasn’t that they were spaced wide apart, it was the size differences in between the studs, it was substandard workmanship.

Considering it was my idea to add zips to the Selene style bag, and Marco has subsequently sold so many of this zipped style and benefitted from this income, the least he could have done was to be gracious and offer a solution.
 
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#16,025
BigCherry said:
It wasn’t that they were spaced wide apart, it was the size differences in between the studs, it was substandard workmanship.

Considering it was my idea to add zips to the Selene style bag, and Marco has subsequently sold so many of this zipped style and benefitted from this income, the least he could have done was to be gracious and offer a solution.
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You should definitely be getting royalties from that brainstorm that has led to his biggest selling hit! :)
 
#16,026
IMG_1511427198.775051.jpg

At the end of the day I love the MM bags I have and think the quality level of the materials and construction is generally excellent for the price point, especially when the whole bag is at or under 300 euros with a sale (especially since I only need to pay 14 euros shipping and no customs since I’m in Europe). I cannot find anything in a department store, for example, that I like nearly as much for the same price.
This was my first, blue africa midi angel.
 
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#16,028
msd_bags said:
I guess partly it is a language issue that comes out as uncaring. English is not my main language so I can understand some people's difficulty in conversing not in their native tongue. At the airport one time I was actually very disappointed with our airport security. He was very curt in replying to a foreigner. But it was obvious it was because he was not comfortable speaking in English.
Reed
I also realized when I went on business trip in Japan (my first trip there a few years back) that we should speak in as much plain English as possible to be more easily understood by some people there. Even in the office where we were having a seminar. Idiomatic expressions should be avoided. That was an eye opener for me actually.
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I agree with you on the English issue. Since the first time I converse with Marina, I took notice on this. In my industry, we have this problem very often. So far, I have to limit my chitchat and ask specifically for what I want in plain sentence and check her order confirmation. I think she’s trying to get it right and works quite hard to get everything goes smoothly. But since she’s not really fluent in English, her reply can be deem very curt and not as pleasant. It’s just hard to convey those welcoming emotion through letters when you only know so much.
 
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#16,029
momasaurus said:
I completely forgot about that incident. So sorry you had to go through all that. Just got word from Colette that they are all blowing me off on this zipper problem, including Marco. So, bye!
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Momasaurus. Sorry about your zipper!! I had a zipper once that also stayed put! (Another co) but I had hubby force it back, wiped the zipper with a candlelight.. and the zipper is still working!!
 
#16,030
BigCherry said:
I had a problem with the placing of my studs, they were clearly very wrong. I was told “we did our best” and basically get lost. If they were unable to position studs evenly thats ok, admit it and don’t accept the customisation. My business with Massaccesi ceased upon receipt of that email.
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BigCherry, I recall that bag.. I thought you wanted another size of studs!! Sorry your bag turned out not as expected! :doh:
Did you make a drawing first? I would like to know, because when I plan to have my own type of bag a drawing could help me not getting it wrong! :smile:
 
#16,031
Could be possible MM has much to much bags at the moment to produce! Long time ago I also recieved a wrong colour lining, but it looked great , so I kept it as is! I knew it would turn up during the sale anyway, and I can honestly do with only dark grey if it came to that!! :p Can’t recall, but I think I got to chose my own lining at another occasion.. as a compensation... guess I chose dark grey .. lol!! I really like it grey!
 
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#16,032
BigCherry said:
It wasn’t that they were spaced wide apart, it was the size differences in between the studs, it was substandard workmanship.

Considering it was my idea to add zips to the Selene style bag, and Marco has subsequently sold so many of this zipped style and benefitted from this income, the least he could have done was to be gracious and offer a solution.
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bonniekir said:
BigCherry, I recall that bag.. I thought you wanted another size of studs!! Sorry your bag turned out not as expected! :doh:
Did you make a drawing first? I would like to know, because when I plan to have my own type of bag a drawing could help me not getting it wrong! :smile:
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Bonnie, I think a drawing wouldn’t have helped because it sounds like the studs were unevenly placed, so that would have been a workmanship issue.

BigCherry, really don’t know what to say except I’m sorry it ended this way. I think you are in the UK right? So it would not have cost as much to ship the bag back for reworking, but maybe they would have had to remake the bag from scratch.

HBG, I agree with everything you say. We should be able to order with confidence and if that needs to be covered by higher pricing, it should done. I appreciate that Marco tries his best to keep overheads low, including having a small staff and taking his own promo photos sometimes, but it’s sad that they are losing customers who have been quite loyal to date.
 
#16,033
IMG_2832.jpg IMG_2827.jpg On a much brighter (literally!) note, my Halloween SLG haul included the very last deep violet merinos item that the workshop had - a Penny midi! I didn't really plan on this particular style, but I am so smitten with the color and the price was very reasonable, so I went for it :biggrin:. It's actually a really handy little clutch, fits a lot and the color is still simply incredible. When the opportunity arises, I will take a picture of this Midi compared to my mom's new purple Merinos. The new purple is more dusty and subdued color, with more pronounced texture, very beautiful, but it doesn't glow like the OG violet does :biggrin:. Both pictures are taken in direct sunlight, with the Little Penny in Deep Blue Africa by its side. Happy Thanksgiving everyone :biggrin:
 
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#16,034
TotinScience said:
View attachment 3888332 View attachment 3888334 On a much brighter (literally!) note, my Halloween SLG haul included the very last deep violet merinos item that the workshop had - a Penny midi! I didn't really plan on this particular style, but I am so smitten with the color and the price was very reasonable, so I went for it :biggrin:. It's actually a really handy little clutch, fits a lot and the color is still simply incredible. When the opportunity arises, I will take a picture of this Midi compared to my mom's new purple Merinos. The new purple is more dusty and subdued color, with more pronounced texture, very beautiful, but it doesn't glow like the OG violet does :biggrin:. Both pictures are taken in direct sunlight, with the Little Penny in Deep Blue Africa by its side. Happy Thanksgiving everyone :biggrin:
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I can't see your pictures but they sound gorgeous!
 
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