Massaccesi Handbags

[BlueCherry]

I have to remind you that she did run out of patience at least once. When she banned me last spring! Hey, free country, and a company’s prerogative to do business with whomever they wish and NOT do business with whomever they wish. I do not wish to rehash that on this thread or anything, but for the sake of a balanced viewpoint if I hear Colette’s patience being praised I have to point out that she did run out of patience with me as a customer and ‘broke up’ with me abruptly. No warning, no communication that I was on anything but ‘valued customer’ ground with MM, just a sudden & total ban when I asked for advice about fraying straps on a brand new bag and what I should do. Whatever, the preloved market is delightful and I far prefer dealing with the FB BST ladies than I ever did in corresponding with Colette.

I completely forgot about that incident. So sorry you had to go through all that. Just got word from Colette that they are all blowing me off on this zipper problem, including Marco. So, bye!

I had a problem with the placing of my studs, they were clearly very wrong. I was told “we did our best” and basically get lost. If they were unable to position studs evenly thats ok, admit it and don’t accept the customisation. My business with Massaccesi ceased upon receipt of that email.

 

[mleleigh]

Kinda OT, but I bought this Coach strap and I’m loving it on my Angelica!

 

[pdxhb]

Kinda OT, but I bought this Coach strap and I’m loving it on my Angelica!

View attachment 3887423

It's awesome!
I have been drooling over those straps.

 

[HopelessBagGirl]

I had a problem with the placing of my studs, they were clearly very wrong. I was told “we did our best” and basically get lost. If they were unable to position studs evenly thats ok, admit it and don’t accept the customisation. My business with Massaccesi ceased upon receipt of that email.

I think it’s good that we can express our honest experiences. This thread shouldn’t be a rah-rah Pollyanna view of the brand, even if we are mostly fans here. Even I am. But with caveats. The company is not perfect, customer service wise, quality wise, and I’m sure in other ways. But they do offer nice leather purses at a really attractive price point, and it’s addictive to choose the lining color/hardware color/dream up combos.....!

 

[Devyn Danielle]

I completely forgot about that incident. So sorry you had to go through all that. Just got word from Colette that they are all blowing me off on this zipper problem, including Marco. So, bye!

Wow! Did they say too much time has
Passed or they just flat out didn’t care?

 

[TotinScience]

I completely forgot about that incident. So sorry you had to go through all that. Just got word from Colette that they are all blowing me off on this zipper problem, including Marco. So, bye!

Really sorry for this experience, this is hugely disappointing . A company can have the greatest bags in the world, but if the customer service is fraying, that is a huge turn off.

 

[vink]

I completely forgot about that incident. So sorry you had to go through all that. Just got word from Colette that they are all blowing me off on this zipper problem, including Marco. So, bye!

Oh... wow... I don’t know what to say. I’m sorry it happens to you.

 

[carterazo]

Kinda OT, but I bought this Coach strap and I’m loving it on my Angelica!

View attachment 3887423

Fabulous combination! [emoji7]

 

[christinemliu]

That’s exactly the bag I got from the BST, just a few days ago! Yay! It’s great, right?

Yay, bag twins! Yes, I love it! The leather, the look, the organization, I think she has extended handles which are wonderful, the crossbody strap... I can see why people don't stop with just one...

 

[TotinScience]

My Thanksgiving treat happened and my order arrived today, with no warning from FedeX . While things are lovely, as always, there were a couple of mistakes with the order, which saddens me a bit .

 

[soramillay]

I had a problem with the placing of my studs, they were clearly very wrong. I was told “we did our best” and basically get lost. If they were unable to position studs evenly thats ok, admit it and don’t accept the customisation. My business with Massaccesi ceased upon receipt of that email.

I think I remember your studs, they were spaced apart really wide right? They should have said if they didn’t understand. I saw a while back that you were phasing out of MM, so I guess this was the reason for it. It can be really disappointing when you order a bag sight unseen and it’s so far from what you envisioned.

Kinda OT, but I bought this Coach strap and I’m loving it on my Angelica!

View attachment 3887423

The strap is gorgeous and it matches your Angelica perfectly!

My Thanksgiving treat happened and my order arrived today, with no warning from FedeX . While things are lovely, as always, there were a couple of mistakes with the order, which saddens me a bit .

Oh no, you too? Sorry to hear that. I hope they were minor mistakes?

 

[TotinScience]

@soramillay , lining on my little penelope is wrong color (really not that big of a deal) and the strap on my mom's phoebe is not what she wanted. Hopefully they can send a correct strap, either by itself or with the (inevitable ) new order at some point.

 

[pdxhb]

My Thanksgiving treat happened and my order arrived today, with no warning from FedeX . While things are lovely, as always, there were a couple of mistakes with the order, which saddens me a bit .

Really glad you received your shipment!
One recent order of mine had the wrong color lining too. It is a color I order frequently, but still not the best thing to have errors.

 

[HopelessBagGirl]

Wrong lining color here too on my last bag. I did mention it to Marina during correspondence on another topic, not asking for anything, just brought it up in passing that maybe double checking lining colors would be a good idea. She continued the correspondence but ignored that I mentioned that error and I was a bit surprised that she didn’t include in her brief email even a short ‘oh, sorry about that’ since that does not cost anything, and I was not even asking for anything to be done about it.

 

[HopelessBagGirl]

I It can be really disappointing when you order a bag sight unseen and it’s so far from what you envisioned.

I think you nailed it. It IS really hard, even for those of us with over a dozen MMs and have one in their hands with every type of leather (just about) and have the swatch book, it’s still a really difficult process if you compare it with just browsing through a store, putting bags on your shoulder in front of a mirror and choosing the one that ‘speaks’ to you. I have been trying to get my friend IRL interested in the brand, joining in on sales requiring two bags, etc, but she just can’t wrap her head around the process of not really being able to know if she will love it or not before it’s in her hands. I think that they could somehow price in to their business model a generous policy for truly unhappy customers who feel that the order really did not work out, or has flaws/errors. They may need to charge more so they have a quality control person double checking ordered before they ship, or taking photos of modifications and mailing them to the buyer to make sure it was what they had in mind, or then they just may decide to not take more complex modifications if they can’t offer good CS after selling bags with them. Maybe a simple disclaimer to buyers requesting more radical modifications that they do so at their own risk and there will be no returns or exchanges if it does not meet their expectations, to discourage people who aren’t comfy with the risk.