Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#1,291
cavalla said:
I wholeheartedly agree with many posters above about getting only what you like and I would also add one thing. Think about the whole look whenever you're browsing / buying. When I first met my SA I did mention I would like to get B/K/C at some point but I wasn't in a hurry. Then I looked around, tried and bought whatever I truly liked. I bought mainly scarves and maybe a pair of shoes before I was offered a Kelly, which I turned down. As I continued to browse around more, my SA got to understand my style better and would let me know when he thought some items might interest me. When my eyes genuinely light up with those items he put aside for me, bags that pair well with them would pop up out of nowhere. Now I always ask myself if something will go well with the bags I want to have whenever I shop at H. I tend to believe that's also how stores place their order each season.
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That is such a great idea. I’ve never thought of the whole look! Thank you.
 
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#1,293
noegirl said:
I’ll do that. I have told her that I am keen on gold hardware only and prefer 35 in Birkin. After we have sat down and looked at leathers I will certainly be able to give a wishlist. Many of the colors I love are discontinued or were seasonal. I do love the new Gris ashphalt as well at Rose Pourpre and ultimately may buy something in those colors that isn’t a B or K. I’d love to have a Jige in either color honestly. I’m seeing her tomorrow to pick up a strap I ordered. I’ll see what our conversation brings.
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My SA asked me if I was interested in reds and oranges and I mentioned I was more interested in neutrals, blues, pinks, and love black. And it’s good you discuss the styles and leathers and sizes you prefer. They can help you once they know what you like. I realize the specifics of how this conversation plays out is really going to depend on the store and the country and the SA/customer.
I think a good SA wants a repeat customer so they are going to want to sell you something that makes you happy and keeps you coming back for more.
 
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#1,295
westcoastgal said:
My SA asked me if I was interested in reds and oranges and I mentioned I was more interested in neutrals, blues, pinks, and love black. And it’s good you discuss the styles and leathers and sizes you prefer. They can help you once they know what you like. I realize the specifics of how this conversation plays out is really going to depend on the store and the country and the SA/customer.
I think a good SA wants a repeat customer so they are going to want to sell you something that makes you happy and keeps you coming back for more.
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You are absolutely right. Now that I think about it she does really want to know what I love. She took a lot of time to find the perfect belt straps for me recently and even ordered one from another store. She now knows that I can't do RGHW and don't prefer PHW. I think every time I visit she gets to know a little more of my style and preference.
 
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#1,296
Which item to buy scarf or clic H? Both are the last pieces in-store and will be worn frequently. The issue arises knowing that I'll likely have to hunt down whichever one I don't buy this week.

Wondering whether I committed a faux pas by buying from two SAs embarrassment would be felt if leather SA asked whether I'd like to see anything else and proceeds to show me scarves downstairs when silk SA is there. I don't have leather SAs card but he did sell me the first H item slg and silk SA has sold me everything since which wasn't much a scarf and scarf ring. I have scarves and an enamel bracelet being held. How would the commission work in this case?

S/n I had nice service from Sloane St this pm
 
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#1,297
NewBeeUn said:
Which item to buy scarf or clic H? Both are the last pieces in-store and will be worn frequently. The issue arises knowing that I'll likely have to hunt down whichever one I don't buy this week.

Wondering whether I committed a faux pas by buying from two SAs embarrassment would be felt if leather SA asked whether I'd like to see anything else and proceeds to show me scarves downstairs when silk SA is there. I don't have leather SAs card but he did sell me the first H item slg and silk SA has sold me everything since which wasn't much a scarf and scarf ring. I have scarves and an enamel bracelet being held. How would the commission work in this case?

S/n I had nice service from Sloane St this pm
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Personally, I would go for the scarf as I have always found myself regretting about not buying some of the scarves. I have yet regretted about not buying any clic H. But again, if clic H is your thing, then definitely go for it. In short, go with your heart.
 
#1,299
PaperbagPrincessD said:
Is asking over email okay or is it just better to do casually in person?
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I don’t know what the others’ experiences are so I’m only speaking for my own experience. Up until this year the convos I have with my SA (who I’ve worked with for a few years) on the topic of quota bag had always been casual. I’d drop by to check out on the pretty things H have to offer and (More often than not) left with unplanned purchases because, why not. She’d talk to me about the new seasonal colors (knowing that I am a sucker for H blues and reds) and id ask her to keep me in mind if she sees [insert current bag obsession] in those colors. She’s delivered 100pc of the time and remembers my likes and dislikes, and because of that I am never pushy about these things.

Last December tho, she asked me to send her a wishlist for the new semester (one that started in Jan 2018) so that was the first time I’d ever do that via email. 2-3 weeks later one of the items on the (short) list, exact to my specs, showed up in the store and she tagged me for it.

if your SA is the emailing type, then I’d say def go with emails as the means of communicating with them. I don’t ever talk abt quota bags on emails as I feel that is a convo better reserved for in person interactions, but I do email her for things like the new seasons’ items.

I also want to echo the others who have said that buying only what you love would lead to a much pleasant experience. I have seen more than a few times ppl that I know getting all disappointed and upset because they’ve spent a lot on “non-leather categories” which are supposedly more appropriate if you’re hunting for a quota bag, and they still are waiting for that call from the SA.
 
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#1,300
PaperbagPrincessD said:
Is asking over email okay or is it just better to do casually in person?
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My DH did the work by casually mentioning to our SA that I could always use more Birkins as he was paying for our first ever purchase with her. Truth is I haven't thought about adding more until DH unscrewed the bottle to let out the Hermes Genie again. In a way, I was not desperate. But with my chronic bag addiction, I can always use more bags.

Our SA did everything correctly by the book and followed up immediately with us via email. And we have regular email conversations after our initial meetings and I have bought a few other items from her via phone order. I believe my first B offer (+ a C18) came 6 weeks after my initial meeting with our SA. I did not buy that much non-leather stuff to get the first offer and I really stayed with what I liked. In fact, I ordered a Kelly Classic Wallet over the phone and according to people "playing the game", that was supposed to be a no-no. The total amount spent till that point was within the range that was mentioned by many others on this thread. That suggests that having great rapport with SA is as important as profile diversification alone.

The key with any relationship is trust and respect. I don't mind spending on non-leather categories if I love them. And if my SA gets good commission on them, that would even be better.
 
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#1,301
NewBeeUn said:
Which item to buy scarf or clic H? Both are the last pieces in-store and will be worn frequently. The issue arises knowing that I'll likely have to hunt down whichever one I don't buy this week.
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If you will 'have to hunt down whichever you don't buy', then you have to find a way to buy both whilst they are available to you.
 
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#1,302
NewBeeUn said:
Wondering whether I committed a faux pas by buying from two SAs embarrassment would be felt if leather SA asked whether I'd like to see anything else and proceeds to show me scarves downstairs when silk SA is there. I don't have leather SAs card but he did sell me the first H item slg and silk SA has sold me everything since which wasn't much a scarf and scarf ring. I have scarves and an enamel bracelet being held. How would the commission work in this case?

S/n I had nice service from Sloane St this pm
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Remember that you are the customer and that shop assistants are there to sell things to you.
The commission is not your concern
From your posts it appears that over the past few days you have been shopping, with one exception, at all the Hermes outlets in London. Just buy what you wish from whomsoever, wherever you can and don't feel the need to play the game which has no rules.

By the way, with regard to your email question, surely the best way to make a request is face to face.
 
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