Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#1,084
mochipuppy said:
My wonderful SA was just promoted to assistant manager and said she can no longer by my SA. Is this a new policy? I am not looking forward to having to work with a new SA from scratch :sad:
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Good for her!
But you have to understand her new role. She won't be able to deal with individual clients anymore because her concerns would now be sales, inventories, etc--more on the macro level. Maybe she could refer you to someone who might be able to understand you like she did. If not, it's not so bad since it's essentially the same store and you have experienced how that store operates.
 
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#1,086
mochipuppy said:
My wonderful SA was just promoted to assistant manager and said she can no longer by my SA. Is this a new policy? I am not looking forward to having to work with a new SA from scratch :sad:
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Is she leaving the store? If not, it's probably a good thing for you. The managers help the clients when their SA is not available but they also control who gets bag offers so it's great that someone in management knows you well. When my SA moved away I was able to request a new SA who I enjoyed chatting with when I was in the store. If you don't know any other SAs well, just ask your SA to recommend someone to work with you. It's definitely not starting from scratch in my opinion.
 
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#1,087
kate2828 said:
Curious to know if anyone knows what the different levels of sales associates are. In other words, what is the level of hierarchy and the position titles?
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There are store managers, one assistant manager, key holders depending on the store size/sales volume and then sales supervisors followed by regular SAs. Sales supervisor doesn't mean supervisor of other SAs as far as I can tell but more that they are specially trained in categories. My SA is a fine jewelry Sales Supervisor, she works on displays and managing the new stock when it arrives. There is a scarf Sales Supervisor who goes through the scarves on arrival, checks the master list for names and puts them on hold for the SAs clients.

I've really been impressed with the travel and training the different SAs at my store have gotten, they've trained with leather goods artisans, met Pierre Hardy to learn all about high jewelry, visited the watch atelier in Switzerland, learned to print a scarf and hem a shawl. H invests quite a bit in the development of their team and the result is that the SAs in my store are able to share very interesting information with geeky clients like myself.
 
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#1,088
MrsOwen3 said:
Is she leaving the store? If not, it's probably a good thing for you. The managers help the clients when their SA is not available but they also control who gets bag offers so it's great that someone in management knows you well. When my SA moved away I was able to request a new SA who I enjoyed chatting with when I was in the store. If you don't know any other SAs well, just ask your SA to recommend someone to work with you. It's definitely not starting from scratch in my opinion.
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Thanks for the reassurance. She will be at the same store. I just read on here before that people have SM as their SA sometimes so I was surprised the position completely pulls away from sales
 
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#1,090
I need some advice here. I have very close relationships with both the SM and the assistant SM. But the person who has always offered me B/K is my SM.

Not sure if I'm reading too much into this, but recently, I sense that my SM has been palming me off to the assistant SM either because he's busy or not around or maybe he wants to change my dedicated SA from him to my assistant SM?

At my last visit when I was picking up something I had ask my SM to reserve for me, my SM was in but he got his assistant SM to serve me.

Today, Hermes rang me but I missed their call. When I rang back to ask for my SM (by default i would always ask for him because I always thought he was my SA), he said it was my assistant SM who rang me and passed the phone to her.

Question is, am I building relationships with both of them? Who should I be talking about my B/K/C Wishlist? Is it ok to talk to either of them about it? I assume both of them would talk to each other about my wish list anyway since the SM has to approve. Can the assistant SM ever grant me my wishlisted bags?

I'm actually happy to have either as my dedicated SA but I don't wanna be approaching any of them saying the wrong thing or asking about B/K/C especially if there might be a rule for that store about interacting with only one SA about my wishlisted bags.
 
#1,092
Is it a faux pas to buy from another SA in one's home store? My SA has been out for a few weeks and DH has gone in a few times but she's been out longer than was expected. He went in again when she was supposed to be back, but ended up buying a belt from another SA as she's not back yet. I just don't know if this messes things up. DH seems to think it won't change the relationship with our SA but I'm not so sure.
 
#1,093
westcoastgal said:
Is it a faux pas to buy from another SA in one's home store? My SA has been out for a few weeks and DH has gone in a few times but she's been out longer than was expected. He went in again when she was supposed to be back, but ended up buying a belt from another SA as she's not back yet. I just don't know if this messes things up. DH seems to think it won't change the relationship with our SA but I'm not so sure.
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When your SA is out, ask for the Asst. Manager or the Sales Manager. At least, that's what I do. They ring up the item under my SA's name.
 
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