Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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[hbr]

I almost wanted to walk out, but got helped by her collegue instead so to not damage the relationship with the store I went along with her acting like nothing.....
I have a feeling they must have talked about me last week, and they both knew that I was coming yesterday.
Also it was only me and another customer at the cashier when I first came in. It was intentional.
Nevertheless, she saw me walking out while the customer was trying on some scarfs, did not even say hi
just looked at my back walking out..

Has something else happened with your SA to make you believe this is intentional and personal?

 

[thehermesaddict]

Has something else happened with your SA to make you believe this is intentional and personal?

I have no idea, maybe I was a bit pushy last week about my birkin wish but she ended saying next time (yesterday) we shall talk more.
And also about those orans too to place an order.
It was 20 min before closing though at that time, maybe she felt I was wasting her time not getting something if i overthink....

 

[hbr]

I have no idea, maybe I was a bit pushy last week about my birkin wish but she ended saying next time (yesterday) we shall talk more.
And also about those orans too to place an order.
It was 20 min before closing though, maybe she felt I was wasting her time not getting something if i overthink....

It could have been a misunderstanding or mix up with the schedules? Maybe you just bring it up very causally next time. See how she handles it.

 

[thehermesaddict]

It could have been a misunderstanding or mix up with the schedules? Maybe you just bring it up very causally next time. See how she handles it.

I actually asked when I was there as I thought she was going to come out of the staffroom to greet me as usual.
So when the other senior SA comes out I say. "Is she here today, and if not when as I was told to come today to discuss the oran sandals?",
"No sorry, I know you both have talked but sadly she is sick. I dont know when she is back again. Can I help you?"

 

[BreezyE]

I actually asked when I was there as I thought she was going to come out of the staffroom to greet me as usual.
So when the other senior SA comes out I say. "Is she here today, and if not when as I was told to come today to discuss the oran sandals?",
"No sorry, I know you both have talked but sadly she is sick. I dont know when she is back again. Can I help you?"

This seems weird for sure, but if I was hiding in the back and told my friend to tell my customer I was sick, I wouldn't come out! It's likely a misunderstanding. I don't think your SA would want to lose you as a customer if you spent 60k this year, unless you are super pushy, but still I don't think they would just ghost you like that.

 

[thehermesaddict]

This seems weird for sure, but if I was hiding in the back and told my friend to tell my customer I was sick, I wouldn't come out! It's likely a misunderstanding. I don't think your SA would want to lose you as a customer if you spent 60k this year, unless you are super pushy, but still I don't think they would just ghost you like that.

Thing is she must have seen me being there from the get go as I and a customer at the cashier was there.
Not a busy day or something, it was only us two.
And she suddenly went out exposing herself from the back door when a new customer came in to get something, I think a Lindy bag actually before me seeing them at the scarf department chatting.
This was right before when I again, took the route to the exit. When I walked past right next to the exit, I saw her looking sneeky from my back. Like a side eye but she did not even say hi.
I thought maybe it was a VIP waiting for her or that she had a very important customer that they did not want to risk, so they lied but again..
Something is not right.

 

[mzbaglady1]

I actually asked when I was there as I thought she was going to come out of the staffroom to greet me as usual.
So when the other senior SA comes out I say. "Is she here today, and if not when as I was told to come today to discuss the oran sandals?",
"No sorry, I know you both have talked but sadly she is sick. I dont know when she is back again. Can I help you?"

There's no misunderstanding or mix up with the scheduling when the Senior Sa knew of your conversation to come back into the store to discuss the oran sandals. You caught them in a lie and who has time to play games and to keep thinking WHY???

 

[Bdbunny]

LOL!!!! I think she is rather dumping me to the other collegue

Can I ask where in the world you are?

Really odd situation. I agree, if your SA was trying to avoid you, why come out? But if she wasn’t trying to avoid you, why not say hello when she saw you? Honestly, after such an awkward and rude situation, I don’t know that I could go back to shopping with the first SA if this happened to me. I would be pretty insulted, and clearly there’s a problem with the relationship and/or the SA anyways if she’s making up stories to avoid seeing you. Even if she had an appt with a VIP client, she could’ve just said “I’m so sorry but I’m running behind schedule, do you mind if my colleague helps you today,” instead of making up some whack story about being sick and not sure when she’s returning.

Did you like the other SA? Maybe just keep shopping with her then. Although they were both complicit in feeding you this false story. Maybe go to another store altogether!

 

[thehermesaddict]

There's no misunderstanding or mix up with the scheduling when the Senior Sa knew of your conversation to come back into the store to discuss the oran sandals. You caught them in a lie and who has time to play games and to keep thinking WHY???

I must go to the store again to pick up the oran sandales, later and dont want to damage my relationship.
I keep asking if it was my fault, maybe I was too exited to get those hard to get colors. I told her I am a good customer despite only spending 60k (I know it was a mistake) and that my dream is the himalaya birkin.
I just maybe tried to hard, but I even asked at the end. "When I come soon again, it's okay that we talk about a kelly bracelet too?" "Sure, I look forward meeting you".........
Maybe she thought I was trying to spend to get those birkin 25 wishlist bags, faster.
No idea, but how does even this make her lie and to hide, to ask her other senior SA to take over next time when we were suppost to talk?

 

[addiCCted]

I was told to come yesterday to meet her again as I was looking for a pair of oran sandles and last week before we ended she said we can chat more about those orans then.

Did she actually make an appoinment with you? When did you make the appointment? Maybe she double booked on accident? In which case I would appreciate if she just admitted she double booked on accident and needed another sa to help you with the orans. But something is def not right....why would she come out if she told someone else to lie to you about her being there?

But when you went in, did you text her that you arrived? Did she say she was sick? Maybe the other SA is trying to sabotage her. Id clear the air with your SA....

Smth along the lines as, "I came in to buy the orans with you but the other SA said you were sick?"

 

[thehermesaddict]

Did she actually make an appoinment with you? When did you make the appointment? Maybe she double booked on accident? In which case I would appreciate if she just admitted she double booked on accident and needed another sa to help you with the orans. But something is def not right....why would she come out if she told someone else to lie to you about her being there?

But when you went in, did you text her that you arrived? Did she say she was sick? Maybe the other SA is trying to sabotage her. Id clear the air with your SA....

Smth along the lines as, "I came in to buy the orans with you but the other SA said you were sick?"

No, here where I live we don't get SAs number or email. Only store email. So only way to talk to any SA is via coming to the store or emailing to the again store email where all SAs can read.

 

[thehermesaddict]

Can I ask where in the world you are?

Really odd situation. I agree, if your SA was trying to avoid you, why come out? But if she wasn’t trying to avoid you, why not say hello when she saw you? Honestly, after such an awkward and rude situation, I don’t know that I could go back to shopping with the first SA if this happened to me. I would be pretty insulted, and clearly there’s a problem with the relationship and/or the SA anyways if she’s making up stories to avoid seeing you. Even if she had an appt with a VIP client, she could’ve just said “I’m so sorry but I’m running behind schedule, do you mind if my colleague helps you today,” instead of making up some whack story about being sick and not sure when she’s returning.

Did you like the other SA? Maybe just keep shopping with her then. Although they were both complicit in feeding you this false story. Maybe go to another store altogether!

In Germany, europe. I agree, but they all talk to each other. My store is a small store with only 8 staff members and not a big large store. The other senior SA, is kind but I feel knows something that not telling me about or maybe the manager or my ignoring senior SA has told to take over as she is fed up with me?! I am not sure, last time we met was so good and we talked for 1 hour.
I think this is so strange, but sadly this is the only store for me in my town in Germany and I have spent so much money there.

 

[mzbaglady1]

I must go to the store again to pick up the oran sandales, later and dont want to damage my relationship.
I keep asking if it was my fault, maybe I was too exited to get those hard to get colors. I told her I am a good customer despite only spending 60k (I know it was a mistake) and that my dream is the himalaya birkin.
I just maybe tried to hard, but I even asked at the end. "When I come soon again, it's okay that we talk about a kelly bracelet too?" "Sure, I look forward meeting you".........
Maybe she thought I was trying to spend to get those birkin 25 wishlist bags, faster.
No idea, but how does even this make her lie and to hide, to ask her other senior SA to take over next time when we were suppost to talk?

I wouldn't approach this Sa. She HID from you, she never approached you to at least explain to you what's going on and offering some type of an apology. I would request a new Sa and move on from the first Sa you was working with. Either way you deserve better treatment as a customer when you're spending a high dollar amount in that location.

 

[thehermesaddict]

I wouldn't approach this Sa. She HID from you, she never approached you to at least explain to you what's going on and offering some type of an apology. I would request a new Sa and move on from the first Sa you was working with. Either way you deserve better treatment as a customer when you're spending a high dollar amount in that location.

The other senior SA, has actually both tried to talk to me and help me before.
I remember it was a day she was not there again.
That day was 3 months ago. "Oh, she is on vacation. Me and the other SAs are here to help you on the mean time in these situations where she is not here. Please let me know."

 

[GabrielleS]

I would just lay low for a bit. If your SA thinks you are desperate it’s easy to take advantage of you. Your spend is still good. You don’t need to rush in there to buy more or chase the SA. Take a bit of a break.