Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#9,646
BreezyE said:
I agree, bags are usually in the paper wrapping when presented. IMO, something seems off about what the SA said to OP. I think the SA made an excuse because they could not offer them the bag for some reason.
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I believe the SAs account and would guess the bag was opened and declined by someone else, and then the damage was noticed after that. Perhaps the SA was making sure the right bag was in the box (since, in my theoretical situation it had been opened and returned to the shelf)? Either way, I feel like H isn’t actually all that motivated to source replacements for the client with any sort of urgency when things like this go wrong. (Personal example, I returned the defective bag and still a year later have not received a replacement, though my SA mentions it every time I see them.)
 
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#9,650
Hi all - are there any particular considerations for buying H Apple Watch-related items via the SA? I wanted to get a leather strap for my non-H Apple watch, is it better to couple such a purchase with something else (assuming I was looking for multiple things), or is there no difference?
 
#9,651
storytotell said:
Hi all - are there any particular considerations for buying H Apple Watch-related items via the SA? I wanted to get a leather strap for my non-H Apple watch, is it better to couple such a purchase with something else (assuming I was looking for multiple things), or is there no difference?
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No difference. You can buy it by itself or with other items in my experience.
 
#9,652
Need some advice ASAP.
I have spent about 60k USD since january 2023. I met with my senior SA last week, and we chatted about my wish for a birkin 25 in the colors "Bronze Dore" and "Gris Misty".
She told me that those colors are new and therefore hard to get, but I'm one of the few customers on the wish list database.
She advised me to have patience but can't promise anything.
I was told to come yesterday to meet her again as I was looking for a pair of oran sandles and last week before we ended she said we can chat more about those orans then.
Long story short, another senior SA claims she is sick today and not in. Guess what?!
10 min later, I see her coming out from the stock room to help another customer.
I was so surprised they both lied to me and I don't know what happened.
Is my regular senior SA dumping me or annoyed with me?! We get along so well, I could not believe what happened.
Please help..
 
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#9,654
thehermesaddict said:
Need some advice ASAP.
I have spent about 60k USD since january 2023. I met with my senior SA last week, and we chatted about my wish for a birkin 25 in the colors "Bronze Dore" and "Gris Misty".
She told me that those colors are new and therefore hard to get, but I'm one of the few customers on the wish list database.
She advised me to have patience but can't promise anything.
I was told to come yesterday to meet her again as I was looking for a pair of oran sandles and last week before we ended she said we can chat more about those orans then.
Long story short, another senior SA claims she is sick today and not in. Guess what?!
10 min later, I see her coming out from the stock room to help another customer.
I was so surprised they both lied to me and I don't know what happened.
Is my regular senior SA dumping me or annoyed with me?! We get along so well, I could not believe what happened.
Please help..
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Maybe the other SA thought your SA was off but she wasn’t. There’s really no incentive to lie to you about something like this, if your SA doesn’t want to work with you anymore she could just say she’s busy with another client and get someone else to help you during your visit.
 
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#9,656
lala_retro said:
Maybe the other SA thought your SA was off but she wasn’t. There’s really no incentive to lie to you about something like this, if your SA doesn’t want to work with you anymore she could just say she’s busy with another client and get someone else to help you during your visit.
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Well when I came to the store, she did not come out. It was the other senior SA who claimed she is sick who helped me with the orans instead and then I saw her coming out from the stock room when another customer came in.
 
#9,657
thehermesaddict said:
Need some advice ASAP.
I have spent about 60k USD since january 2023. I met with my senior SA last week, and we chatted about my wish for a birkin 25 in the colors "Bronze Dore" and "Gris Misty".
She told me that those colors are new and therefore hard to get, but I'm one of the few customers on the wish list database.
She advised me to have patience but can't promise anything.
I was told to come yesterday to meet her again as I was looking for a pair of oran sandles and last week before we ended she said we can chat more about those orans then.
Long story short, another senior SA claims she is sick today and not in. Guess what?!
10 min later, I see her coming out from the stock room to help another customer.
I was so surprised they both lied to me and I don't know what happened.
Is my regular senior SA dumping me or annoyed with me?! We get along so well, I could not believe what happened.
Please help..
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The petty me would have walked up and pleasantly greeted your Sa and said Hello nice to see you and WOW what a speedy recovery you have. I don't see where your Sa told you directly that she will be out sick.
 
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#9,658
mzbaglady1 said:
The petty me would have walked up and pleasantly greeted your Sa and said Hello nice to see you and WOW what a speedy recovery you have. I don't see where your Sa told you directly that she will be out sick.
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I almost wanted to walk out, but got helped by her collegue instead so to not damage the relationship with the store I went along with her acting like nothing.....
I have a feeling they must have talked about me last week, and they both knew that I was coming yesterday.
Also it was only me and another customer at the cashier when I first came in. It was intentional.
Nevertheless, she saw me walking out while the customer was trying on some scarfs, did not even say hi
just looked at my back walking out..
 
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#9,659
thehermesaddict said:
I almost wanted to walk out, but got helped by her collegue instead so to now damage the relationship with the store I went along acting like nothing.....
I have a feeling they must have talked about me last week, and they both knew. She saw me walking out, did not even say hi
just looked at my back walking out..
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Plot twist would be if the second SA wants to steal you as a client, and told you your SA was sick so you would work with her instead, and now your SA saw you with another SA, and thinks you changed SAs.

I’m just joking, please ignore me.
 
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