Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[OnlyModa]

I know loyalty has been discussed a lot here but is a home store in one country + shopping in Paris on vacation fine? I will be going to paris this year and I want to try and get some SLGs and petit H items. Because as I understand it the Paris purchases don't seem to be visible to a SA in the US unless it's a QB right? Thanks

My SA has told me more than once that buying things overseas is not cheating on her.

 

[OnlyModa]

I was in similar situation with my birkin sellier. It was boxy and bumped into things just walking around the house. It sat on my shelf about a year and a half and I decided to let it go. I had a problem with H soon after that as H found out I sold this bag. It was a difficult situation and pretty much end of H relationship for me but somewhat it’s a better and healthier option to stop playing H game. Without that unpleasant situation, I might carry on spending £10-£20k per year on bags I don’t need. Now I have the fund I saved in 2023 and I know 2024 will be quite a good financial year. I no longer have to worry about “What if I get offer a bag this month? Do I have enough saving to pay?”

How so the resellers get away with it? And how do they even make the money after prespending? To stay on topic, they obviously have a relationship with H that allows them to both resell and to get bags at lower prespend

 

[Ilovebagssss]

First QB or one millionth QB, the key is to be loyal, be easy, and shop often. If you now have purchases on your profile under two different stores, it will be more difficult since there is now evidence of your “disloyalty” and each store won’t really know if they should take you seriously as their unique customer, especially for a much more difficult bag to get like the B25 (vs a K32). “why give her a coveted bag when she can just go to that other store and get a bag instead?” Pick a store, stay loyal and spend.

I completely agree. When you say be “easy”, what do you think the repercussions will be if someone turns down a QB? E.g. let’s say verbally I was given option A and B, I said B. But SA still insisted offering A first, then once I turn down, SA offered B. How do you think this reflects on a client profile? Once a client turn down a specific color bag, do you think they will not be offered that color for a while? Thanks for your advice

 

[acrowcounted]

I completely agree. When you say be “easy”, what do you think the repercussions will be if someone turns down a QB? E.g. let’s say verbally I was given option A and B, I said B. But SA still insisted offering A first, then once I turn down, SA offered B. How do you think this reflects on a client profile? Once a client turn down a specific color bag, do you think they will not be offered that color for a while? Thanks for your advice

Turning down bags is generally fine. Make sure you give a reason (wrong size, wrong hardware, wrong leather, whatever it is) and it shouldn‘t prohibit getting another offer later for the specs that weren’t “wrong”. My one caveat is turning down a bag that specifically matched your request. So let’s say you ask for a B25 Noir Togo GHW and are presented one that’s exactly a B25 Noir Togo GHW….but turn it down…that’s going to be a bit of a buzz kill for the SA and s/he will likely wonder if it’s worth the bother to offer you what you’re asking for again in the future.

 

[Ilovebagssss]

Turning down bags is generally fine. Make sure you give a reason (wrong size, wrong hardware, wrong leather, whatever it is) and it shouldn‘t prohibit getting another offer later for the specs that weren’t “wrong”. My one caveat is turning down a bag that specifically matched your request. So let’s say you ask for a B25 Noir Togo GHW and are presented one that’s exactly a B25 Noir Togo GHW….but turn it down…that’s going to be a bit of a buzz kill for the SA and s/he will likely wonder if it’s worth the bother to offer you what you’re asking for again in the future.

My request was a neutral color so it’s quite broad. I took option B because I was given both A and B verbally, and of course I wanted B more than A to complement my current collection. Though I would love to take A home on future offers. Thanks for the tip, I’d make sure to clarify the reason with my SA.

 

[acrowcounted]

Can you DM? Thanks

You folks realize you can DM her, right?

She shops in London. It’s a wishlist system. Makes sense to me that if someone is caught selling the bag they got off the waitlist/wishlist, the store would be less prone to sell her another bag instead of someone else that is waiting on the list. It’s terrible luck for her as far more have done far ”worse” and gotten away with it but it’s really not that shocking given current H competition.

 

[smoothsailor]

Mak

Makes sense! So basically I am screwed for another bag this year? 🙄👀👀

Need to sort out the logistics before hand.

 

[mmmv_W]

How so the resellers get away with it? And how do they even make the money after prespending? To stay on topic, they obviously have a relationship with H that allows them to both resell and to get bags at lower prespend

I have the same wondering . one of my friends oversea has been shopping pretty much all her H items include BKCs from a LA based reseller for years. and recently she just shared the reseller's contact info in our group chat, so now another friend started shopping with that reseller.
H has a secret "reseller""wholesale" program or what? cuz those reseller definitely get QBs so easily and frequently.

I am very happy with my SA so far and we maintain a professional but very friendly relationship. We talk about a variety topics in person and occasionally share some funny things thru text. the SA responds to text quite quickly, no more than a few hours.

 

[h_collector]

I have the same wondering . one of my friends oversea has been shopping pretty much all her H items include BKCs from a LA based reseller for years. and recently she just shared the reseller's contact info in our group chat, so now another friend started shopping with that reseller.
H has a secret "reseller""wholesale" program or what? cuz those reseller definitely get QBs so easily and frequently.

I am very happy with my SA so far and we maintain a professional but very friendly relationship. We talk about a variety topics in person and occasionally share some funny things thru text. the SA responds to text quite quickly, no more than a few hours.

Resellers often buy from private persons overseas. You do not need to spend a lot in Europe to get a B/K.

 

[addiCCted]

I have the same wondering . one of my friends oversea has been shopping pretty much all her H items include BKCs from a LA based reseller for years. and recently she just shared the reseller's contact info in our group chat, so now another friend started shopping with that reseller.
H has a secret "reseller""wholesale" program or what? cuz those reseller definitely get QBs so easily and frequently.

I am very happy with my SA so far and we maintain a professional but very friendly relationship. We talk about a variety topics in person and occasionally share some funny things thru text. the SA responds to text quite quickly, no more than a few hours.

A lot of Resellers buy from individual that want to sell their bags. No prespend involved and sometimes people sell their bags at a loss or same price they got their bags.

 

[Jjj55]

Need to sort out the logistics before hand.

What do you mean?

 

[880]

Hermes and other premier luxury brands have client services departments that are certainly capable of googling individuals and doing other client research. This is one way that they ascertain high net worth or other types of clients.

Whether ones local SA has an issue with loyalty is a very individual thing. If it appears that one is cultivating a relationship primarily for the purpose of obtaining QBs (and is likely to stop shopping without coveted offers, or if one nickel and dimes local spend), then that might be viewed differently than a client who shops in a more organic fashion.

 

[BreezyE]

Hermes and other premier luxury brands have client services departments that are certainly capable of googling individuals and doing other client research. This is one way that they ascertain high net worth or other types of clients.

Whether ones local SA has an issue with loyalty is a very individual thing. If it appears that one is cultivating a relationship primarily for the purpose of obtaining QBs (and is likely to stop shopping without coveted offers, or if one nickel and dimes local spend), then that might be viewed differently than a client who shops in a more organic fashion.

I think this was asked on another post about the SAs having access to your name, address, and phone number. Do you think SAs or store managers have a habit googling their clients?

 

[Luvmyfamily]

Some people just aren’t into small talk I suppose. I think in their mind they don’t want to waste your time.

Have you tried to engage them in small talk? Like ask them how their family is? What are they doing for the upcoming holidays etc etc. how do they respond? Do they just answer and then move on or do they reciprocate? If not then I just don t think they’re into small talk. Guess you have to then decide if that’s big enough deal breaker to change.

I tried once and another time.. then gave up. Can tell my SA simply doesn't want to say much.. Just one or two liners about her family or where how she spent her holidays, then stopped. Sometimes, I secretly wish my SA will leave after my quota bag arrives, and I can be assigned another SA whom click better with me.. So bad, I know.. I try to convince myself that my SA is also doing a job to support her family, so maybe that's why my SA is so sales-focused.. Oh well, I will give us both some time, see whether our relationship gets better, though it's already been a few years..

 

[Crapples]

How so the resellers get away with it? And how do they even make the money after prespending? To stay on topic, they obviously have a relationship with H that allows them to both resell and to get bags at lower prespend

Couple of things going on that I know:

-many “resellers” are selling superfakes
-some stores have shady managers that gave out bags in ways that was not looked well upon by corporate
-some folks truly hadn’t budgeted well and needed to part with the H bags despite prespend
-some people are very rich and let go of bags that they don’t want despite prespend

And perhaps most important—prespend wasn’t this high even 3 years ago. A lot of resellers cashed in on being long term clients who could stack bags and offload them for bank. They formed shopping collectives which became businesses. Just look at that other Purse site. That’s basically what’s happening. Thankfully I think this market is softening.