Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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[addiCCted]

@acrowcounted thank you! Helpful to know. Perhaps it wasn’t worth doing charge send for a new client (me)

Imo it has more to do with what the item is and how much commission they get and if it’s worth their time that month.

 

[acrowcounted]

Imo it has more to do with what the item is and how much commission they get and if it’s worth their time that month.

A men’s RTW item should be worth their time. It’s likely that no store has it (or no store that has it is willing to give it up).

 

[nikotama]

Imo it has more to do with what the item is and how much commission they get and if it’s worth their time that month.

It’s hard to know… my request was for men’s cashmere sweater for 1.5k.

 

[addiCCted]

A men’s RTW item should be worth their time. It’s likely that no store has it (or no store that has it is willing to give it up).

I dunno. I feel like not all rtw is created equal. Just from personal experience I feel like anything under 1k isn’t really smth they want to deal with. Depending on how busy they are that month.

 

[addiCCted]

It’s hard to know… my request was for men’s cashmere sweater for 1.5k.

I feel like that’s right at the threshold that some lazier sA might just feel like it’s not worth the effort. If they do a charge send they have to email the other store and follow up etc. They might feel it’s easier just to take another walk in client and be done. But I think as your relationship builds with your sa they are more willing to do these things for you. Just a thought.

 

[880]

Hi Everyone, Thank you so much for your responses and insight. It is my VERy first time shopping with this SA at this location and I bought 1 belt. I did ask for a TPM evelyne which she put me on a waitlist for, but my husband ended up being able to get it online (which I told the SA so she wouldn't continue to hunt for it.) Maybe that was my mistake. I asked her about getting a shorter strap bc she mentioned the store could order one for me. When I asked about more information on this- she said "i don't know" and has kind of become unresponsive since.

It was nice to hear about everyone's experience being different so that makes me feel better about it. I guess I was expecting at least a more responsive SA before I make more appointments to do some shopping. I am currently torn between finding someone else or seeing if this develops into a relationship where she is more responsive.

Also- for the coveted QB, do I just wait until the SA asks me if I want something? Or do I just straight up ask them if they have what I am looking for?

I am really grateful for your responses. The holidays are coming up- I think it's time I meet my SA for the 2nd time?

Honestly, when I’m starting out with an SA, I prefer to course my shopping through that SA. Not so much to build up pre spend bc I have a lot of bags and no wishlist, but I want to give them an opportunity to get stuff for me. i don’t want to hunt for stuff myself — that’s why I have the SA. If she feels that you will be simultaneously searching on line, then I have heard some SAs express the sentiment of why bother. This is absolutely contrary to TPFers whose SAs tell them to grab something on line if they see it; mine has never said that to me. But, he does expect me to give him a bit of time to come up with the item. JMO

re smaller women’s RTW like a tshirt or under 1K, perhaps an SA may not care, but a men’s item is different. BC there is clearly a push from corporate to expand men’s RTW business. I feel that my SAs in my home store and FSH Really like the fact that both DH and I shop for RTW.

ETA: I have enough that I am not super product driven. If I miss a pair of shoes or a sweater on line bc I’m waiting for my SA, so be it. My attitude is usually, fine, there will be something better next season. And, my SAs appreciate that; they do go the extra distance in holding stuff, pushing alterati9ns through, etc.

 

[showgratitude]

if you were offered a non-qb while traveling abroad, not Paris, would you wear it to your home store or even tell your home store SA about it? I guess it depends on each person’s individual relationship with their SA. part of me feels like my SA would be excited since shopping online for hard to get things/colors has never been an issue with the rest of my spend, but wondering if anyone else has been in my shoes. would love to hear your thoughts! tysm

No, Because if I was your H SA and I know that you are shopping around elsewhere, then I know that chances of you becoming a long-term client are slimmer.....especially if you are a new client and our connection is new as well. Therefore, I don't really need to make you a priority..except perhsps if you help your SA reach her sales target big time! Also, some SAs are possessive/territorial. My opinion is that showing her a bag I bought elsewhere has no positive effect on our relationship. Thus, I wouldn't do that.

 

[benjinito]

if you were offered a non-qb while traveling abroad, not Paris, would you wear it to your home store or even tell your home store SA about it? I guess it depends on each person’s individual relationship with their SA. part of me feels like my SA would be excited since shopping online for hard to get things/colors has never been an issue with the rest of my spend, but wondering if anyone else has been in my shoes. would love to hear your thoughts! tysm

Obviously each SA is different, but I can tell you that my SA was shocked I didn’t buy anything in Paris when I told him I went. He even said stuff is so much cheaper there!

Personally, I would just wear whatever works with my outfit that day.

 

[ilikeshinybags]

I feel like that’s right at the threshold that some lazier sA might just feel like it’s not worth the effort. If they do a charge send they have to email the other store and follow up etc. They might feel it’s easier just to take another walk in client and be done. But I think as your relationship builds with your sa they are more willing to do these things for you. Just a thought.

I am curious, is the charge send process of needing to email another store required if you are in person as well? I had what I felt was the most complicated check out process my last trip and it was quite high effort for my SA--I would like to avoid this in the future if possible!

I was in person and bought a couple items that were in store and checked out per usual (transaction #1). Then there were a couple FJ rings I wanted that weren't in store and had to be ordered online, which were rung up separately via my online profile (transaction #2). And lastly the pair of boots I wanted were only available in my size at another store, so these are getting shipped to me from the other store and also had to get rung up separately (transaction #3).

One of the rings I bought in person turned out to be slightly big after I put it on at home and moved around a bit and when I texted my SA letting her know, she told me she'd order in a smaller size for me. I didn't need to put forth a separate payment for the ring she ordered in and I was a bit surprised she wasn't requiring me to return the ring currently in my possession before placing the other order.

 

[tinkerbell68]

Obviously each SA is different, but I can tell you that my SA was shocked I didn’t buy anything in Paris when I told him I went. He even said stuff is so much cheaper there!

Personally, I would just wear whatever works with my outfit that day.

YES!
My SA encouraged me to get bags in Paris if I could…she explicitly told me to accept a B25 if offered as they were harder to come by in the US. She also wants to see the bags when I return. So I pull together an outfit without thinking too much about whether I’ll carry a bag that I purchased from her…only one so far which would be limiting

 

[Daydrmer]

Hi all - looking for some perspective. I shop at the DC store but live in Maryland (so it's not super easy to just pop in). I have shopped with my SA three times over the past two months and have a great time with him at the boutique. Last weekend, I was in Orlando and my hotel was really close to the H boutique there so I went in to browse since it was a bigger store than DC and wasn't crowded even on a Saturday. I came upon a men's sweater that I absolutely loved and would really love to get it for my husband as an anniversary gift. I took a picture of the sweater and texted it to my SA and said that I loved the sweater and it would be amazing if he could please order it for me at his earliest convenience in size L (I really don't want it to be sold out on the website!). A few days later my SA responded with a sticker that had a forward arrow but nothing else. My question is should I follow up? Do SAs not like to order merchandise from the website? I really want the sweater but I can't go into the DC store for a couple of weeks (I was last there 3 weeks ago and had a great time shopping with my SA).
Thank you!

Yes, follow up and ask what they meant by the arrow. To me a forward arrow could mean they are working on it. Since they can’t order from the website for you and they would have sent you a payment link for a change send they may be working on transferring it in.

IMO there shouldn’t be a problem sending one follow up text about an inquired item, especially if the SA responded to your initial text about said item.

 

[nikotama]

Yes, follow up and ask what they meant by the arrow. To me a forward arrow could mean they are working on it. Since they can’t order from the website for you and they would have sent you a payment link for a change send they may be working on transferring it in.

IMO there shouldn’t be a problem sending one follow up text about an inquired item, especially if the SA responded to your initial text about said item.

Thank you! I wanted to ask what the forward arrow sticker meant but wasn’t sure if the meaning was super obvious to most and I was just being dense lol

 

[waterlily112]

Obviously each SA is different, but I can tell you that my SA was shocked I didn’t buy anything in Paris when I told him I went. He even said stuff is so much cheaper there!

Personally, I would just wear whatever works with my outfit that day.

My SA is pretty much the same, she even offered to help me get an appointment at FSH when I told her I was going to Paris because she know I‘ve been waiting for a mini Kelly.

 

[addiCCted]

I am curious, is the charge send process of needing to email another store required if you are in person as well? I had what I felt was the most complicated check out process my last trip and it was quite high effort for my SA--I would like to avoid this in the future if possible!

I was in person and bought a couple items that were in store and checked out per usual (transaction #1). Then there were a couple FJ rings I wanted that weren't in store and had to be ordered online, which were rung up separately via my online profile (transaction #2). And lastly the pair of boots I wanted were only available in my size at another store, so these are getting shipped to me from the other store and also had to get rung up separately (transaction #3).

One of the rings I bought in person turned out to be slightly big after I put it on at home and moved around a bit and when I texted my SA letting her know, she told me she'd order in a smaller size for me. I didn't need to put forth a separate payment for the ring she ordered in and I was a bit surprised she wasn't requiring me to return the ring currently in my possession before placing the other order.

When I had a charge send done, she rang me up and I paid. Then she had to email the store to tell them she had a client that wants the item and then get them to pack and ship it. From a client perspective, the transaction wasn’t more difficult. It just required separate transactions if I’m picking Up other things in the store as well. Which makes everything take longer. But from the SA pov, she’s not quite done. Don’t get me wrong, it’s not like it’s super hard work. But it does require a little more effort. And if there is a snag between the other store then obviously there’s going to be even more follow up. Not saying it’s right but I can understand why some SAs would want to just focus on what they have in store to sell.

 

[Bdbunny]

When I had a charge send done, she rang me up and I paid. Then she had to email the store to tell them she had a client that wants the item and then get them to pack and ship it. From a client perspective, the transaction wasn’t more difficult. It just required separate transactions if I’m picking Up other things in the store as well. Which makes everything take longer. But from the SA pov, she’s not quite done. Don’t get me wrong, it’s not like it’s super hard work. But it does require a little more effort. And if there is a snag between the other store then obviously there’s going to be even more follow up. Not saying it’s right but I can understand why some SAs would want to just focus on what they have in store to sell.

Yes, agree... it is a little more work for the SAs and then you are also dependent on the other store processing the order correctly and in a timely fashion. I had that Kelly choker that my SA did the charge send but the other store did not process it. After a week of waiting and not receiving the item, I followed up with my SA and he checked and realized that the other store had not processed it, so then had to contact them again to send the item. Not a big deal, but more legwork.

@ilikeshinybags -I don't think you can avoid charge send or click to pay if the stuff you want isn't available in the store and is only available at another store or online. I have had check outs like that before as well where there are items I buy from the store, charge send, and click to pay from online if not available at another store...complicated by my wanting to ship certain items and take certain items... further complicated by bag vs non-bags items and whether or not shipment required Ferrari or Fedex Priority, sometimes even further complicated by whether or not my SA wanted to charge certain items on my profile or my hubby's profile LOL. Luckily my SAs put up with me.