Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#8,281
Hi everyone, I am hoping to receive advice yet again! I had a lovely shopping experience with my SA yesterday--our store received new display bags and she showed me the K25 on display and said that it would be the perfect bag for me. I think I was less enthusiastic in person in the moment than I should have been, as I was trying to process the fact that I had submitted a K25 to her as my wishlist item and she likely forgot (which I totally understand!). She also showed me the Constance on display and said it would be another great bag for me too.

While shopping I mused that maybe I'll get myself a nice bracelet for my birthday, and she jokingly said back "or maybe you'll get a bag for your birthday!" I again was a bit slow to react with how thrilled I would be for that to happen, and the conversation turned to how it's more difficult these days for her to guarantee anything, but that any day you receive a bag is like your birthday.

I see my SA again in two weeks--should I make it a point to reiterate how I would love a bag? It seems like she is thinking of me while we are shopping together and I think she already knows my style super well, but I'm not sure if I should bring up specs again or anything as a reminder, or just let it play out as I don't want to come off as pushy. I am definitely overthinking this!
 
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#8,282
ilikeshinythings said:
Hi everyone, I am hoping to receive advice yet again! I had a lovely shopping experience with my SA yesterday--our store received new display bags and she showed me the K25 on display and said that it would be the perfect bag for me. I think I was less enthusiastic in person in the moment than I should have been, as I was trying to process the fact that I had submitted a K25 to her as my wishlist item and she likely forgot (which I totally understand!). She also showed me the Constance on display and said it would be another great bag for me too.

While shopping I mused that maybe I'll get myself a nice bracelet for my birthday, and she jokingly said back "or maybe you'll get a bag for your birthday!" I again was a bit slow to react with how thrilled I would be for that to happen, and the conversation turned to how it's more difficult these days for her to guarantee anything, but that any day you receive a bag is like your birthday.

I see my SA again in two weeks--should I make it a point to reiterate how I would love a bag? It seems like she is thinking of me while we are shopping together and I think she already knows my style super well, but I'm not sure if I should bring up specs again or anything as a reminder, or just let it play out as I don't want to come off as pushy. I am definitely overthinking this!
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The more seasoned H shoppers here might have better advice, but I would remind her - and in advance of your appointment. When I got my B30, I discussed it with my SA in person first during a scheduled appointment, but there were none available for me that trip. (My regular SA is on the other side of the country from me.) When I was setting up my appointment with her for our next trip four months later, I sent a list of items I was interested in checking out if the store had them; I always do this and has she has told me she appreciates having a list in hand before I arrive so she can pull the items for me. At the end of my email, I reminded her I was still interested in a B30 if that was possible and also reminded her of specs that would be of interest. About a week before our trip, she emailed to let me know they had gotten in a bag that met a set of my specs and that she was putting it aside for me!

I’m not sure how common this is. Every store is different, even in the same country, and every customer-SA relationship is different, but it worked for me and, unless my SA says to do otherwise, is exactly what I would do when approaching her about my next QB.

Since readers loves stats and I know these questions are coming… I bought my bag in March 2021 with under a 1:1 prespend, not all with the same SA. I am in the U.S. COVID timing may have played a (big) role since it’s been discussed time and again that H prioritizes in-store clients and people were not really traveling (or spending as extensively on luxury) then.
 
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#8,285
ilikeshinybags said:
Hi everyone, I am hoping to receive advice yet again! I had a lovely shopping experience with my SA yesterday--our store received new display bags and she showed me the K25 on display and said that it would be the perfect bag for me. I think I was less enthusiastic in person in the moment than I should have been, as I was trying to process the fact that I had submitted a K25 to her as my wishlist item and she likely forgot (which I totally understand!). She also showed me the Constance on display and said it would be another great bag for me too.

While shopping I mused that maybe I'll get myself a nice bracelet for my birthday, and she jokingly said back "or maybe you'll get a bag for your birthday!" I again was a bit slow to react with how thrilled I would be for that to happen, and the conversation turned to how it's more difficult these days for her to guarantee anything, but that any day you receive a bag is like your birthday.

I see my SA again in two weeks--should I make it a point to reiterate how I would love a bag? It seems like she is thinking of me while we are shopping together and I think she already knows my style super well, but I'm not sure if I should bring up specs again or anything as a reminder, or just let it play out as I don't want to come off as pushy. I am definitely overthinking this!
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You should be as forthcoming & as candid as you can be with your SA.. don't overthink this situation
She is not a mind reader.. She showed you 2 bags & she commented that they both would be great
bags for you..
And the lead in is there.. SA (name) you showed me the last visit, a K25 & Constance both of which
were on display. I'm interested! Let the conversation continue to go from there. JMO
It's hard to build a relationship if you don't share your thoughts. Expectations may be disappointing,
but if you don't ask you won't know & it sounds like your SA is trying to do her best
 
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#8,286
pixel_munchkin said:
Hi Everyone,

I have purchased a few things online and in Hawaii and wanted to start a relationship at the store near me. I got in contact with a SA and when I first met, I thought the SA was really nice and helpful. I purchased a belt in store and intended to continue the relationship. However, contact through text with the SA is very lackluster... the SA isn't very responsive and when I ask about items there is no response or responded with "i don't know". So my question is... is it typical for SA to not talk through texts? Am I supposed to be doing these conversations in person? Or is the SA and I not vibing and I should find someone else? I am new to this so apologies for not really knowing. Any advice would be great. Thank you in advance
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I've had a SA who is similar to yours when it comes to responding to texts and product inquiries, very brief/short answers and sometimes she just kept me on read. My current SA who also work at the same boutique is very chatty and during weekdays when the boutique is less hectic, we would text about common interests (we both have pets and love flower arrangements) on top of the keeping me posted on the wish list items. It's really up to you if you want to continue to work with this SA or try with a different SA who would provide you with a better shopping experience. I did receive QB offers from both SA's though so I can't say the less responsive one would automatically means you have less of a chance to get an offer.
 
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#8,287
Hi Everyone, Thank you so much for your responses and insight. It is my VERy first time shopping with this SA at this location and I bought 1 belt. I did ask for a TPM evelyne which she put me on a waitlist for, but my husband ended up being able to get it online (which I told the SA so she wouldn't continue to hunt for it.) Maybe that was my mistake. I asked her about getting a shorter strap bc she mentioned the store could order one for me. When I asked about more information on this- she said "i don't know" and has kind of become unresponsive since.

It was nice to hear about everyone's experience being different so that makes me feel better about it. I guess I was expecting at least a more responsive SA before I make more appointments to do some shopping. I am currently torn between finding someone else or seeing if this develops into a relationship where she is more responsive.

Also- for the coveted QB, do I just wait until the SA asks me if I want something? Or do I just straight up ask them if they have what I am looking for?

I am really grateful for your responses. The holidays are coming up- I think it's time I meet my SA for the 2nd time? :smile:
 
#8,289
Hi all - looking for some perspective. I shop at the DC store but live in Maryland (so it's not super easy to just pop in). I have shopped with my SA three times over the past two months and have a great time with him at the boutique. Last weekend, I was in Orlando and my hotel was really close to the H boutique there so I went in to browse since it was a bigger store than DC and wasn't crowded even on a Saturday. I came upon a men's sweater that I absolutely loved and would really love to get it for my husband as an anniversary gift. I took a picture of the sweater and texted it to my SA and said that I loved the sweater and it would be amazing if he could please order it for me at his earliest convenience in size L (I really don't want it to be sold out on the website!). A few days later my SA responded with a sticker that had a forward arrow but nothing else. My question is should I follow up? Do SAs not like to order merchandise from the website? I really want the sweater but I can't go into the DC store for a couple of weeks (I was last there 3 weeks ago and had a great time shopping with my SA).
Thank you!
 
#8,290
nikotama said:
Hi all - looking for some perspective. I shop at the DC store but live in Maryland (so it's not super easy to just pop in). I have shopped with my SA three times over the past two months and have a great time with him at the boutique. Last weekend, I was in Orlando and my hotel was really close to the H boutique there so I went in to browse since it was a bigger store than DC and wasn't crowded even on a Saturday. I came upon a men's sweater that I absolutely loved and would really love to get it for my husband as an anniversary gift. I took a picture of the sweater and texted it to my SA and said that I loved the sweater and it would be amazing if he could please order it for me at his earliest convenience in size L (I really don't want it to be sold out on the website!). A few days later my SA responded with a sticker that had a forward arrow but nothing else. My question is should I follow up? Do SAs not like to order merchandise from the website? I really want the sweater but I can't go into the DC store for a couple of weeks (I was last there 3 weeks ago and had a great time shopping with my SA).
Thank you!
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They cannot order from the website unless you are physically in the store with them.
 
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#8,292
nikotama said:
thanks! But can they order the sweater for me to arrive at my store if I have more or less said that I definitely want to buy it? Then I can go pick it up and pay for it when I am there to pick up? Or would that be expecting for too much?
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Hmm not sure what the forward arrow means? I have never gotten that from my SA before.

When I text my SA something I'm interested in and I can't go into the store, they either send me a payment link and ship it to me if they have it in the store, or they do a charge send if they don't have it but find it in stock at another store (also a payment link, just coming from another store.) Depending on the item (usually jewelry in my experience), they can do a store transfer if the other store is willing to let go of the item.

I would send a follow up text and just say, hey do you have this in the store? If not, can you do a charge send? I really want this as a present for hubby. (I mean, you know they have it in Orlando, so theoretically he should be able to do a charge send even if he doesn't have it...unless it sold I guess.)
 
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#8,293
Bdbunny said:
Hmm not sure what the forward arrow means? I have never gotten that from my SA before.

When I text my SA something I'm interested in and I can't go into the store, they either send me a payment link and ship it to me if they have it in the store, or they do a charge send if they don't have it but find it in stock at another store (also a payment link, just coming from another store.) Depending on the item (usually jewelry in my experience), they can do a store transfer if the other store is willing to let go of the item.

I would send a follow up text and just say, hey do you have this in the store? If not, can you do a charge send? I really want this as a present for hubby. (I mean, you know they have it in Orlando, so theoretically he should be able to do a charge send even if he doesn't have it...unless it sold I guess.)
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Thank you for the suggestion! I don't know what the arrow sticker means either :) The sweater I want is available online too so I hope it is not too difficult to get. I know the SAs are super busy and I hate to send texts especially if my SA has not shown that he welcomes texts. Sigh!
 
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#8,294
nikotama said:
Thank you for the suggestion! I don't know what the arrow sticker means either :smile: The sweater I want is available online too so I hope it is not too difficult to get. I know the SAs are super busy and I hate to send texts especially if my SA has not shown that he welcomes texts. Sigh!
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If another store has it in stock, they can charge-send it from there via payment link. If no store has it in stock, SAs tend to ignore your request (perhaps unless you have the ginormous profiles that @Bdbunny has). Online stock is irrelevant as they cannot order from there unless you are personally physically in store with them.
 
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#8,295
acrowcounted said:
If another store has it in stock, they can charge-send it from there via payment link. If no store has it in stock, SAs tend to ignore your request (perhaps unless you have the ginormous profiles that @Bdbunny has). Online stock is irrelevant as they cannot order from there unless you are personally physically in store with them.
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@acrowcounted thank you! Helpful to know. Perhaps it wasn’t worth doing charge send for a new client (me)
 
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