Many TPFers have this experience. I would say that it depends on the overall nature of your interaction. But, I will give your SA the benefit of the doubt and say that she simply doesn’t want you to miss out on getting what you want. My SA tends to help me find things, and thus, he does a lot of the legwork and the ordering or transferring or charge send. I would like to think it’s his active role as much as my spend that foster a stronger relationship, but my in store spend is quite healthy. He’s never told me to just get something on line, but I rarely present him with a completed laundry list of items I want. When I was at BH with
@haute okole, her SA kindly provided the information and his opinion on two sweaters for DH that I never saw at home so my SA could order them. (I texted my SA pics of the sweaters and their style numbers to make sure this was possible). I think my SA ended up getting one of them transferred from BH lol.
When I last went in to try on some RTW, I happened to look on H.com while I waited in the dressing room. I happened to see a navy double breasted leather pea coat with chaine d’ancre buttons on line. He asked the RTW manager about it. She said that the clients of my store generally prefer slim cut leather jackets, so it was never ordered. We discussed it, and i realized double breasted leather might overwhelm me, so even gathering his opinion was helpful. I also prefer not to buy on line bc I want to try items on before purchase, and I absolutely hate the website, the prancing pony icon, everything. I also almost never return items. I will say that I do run the real risk of missing out on specific items by not ordering them myself, but I’m not primarily item driven.
Just my experience.
ETA: Our SA really likes my DH, and his texts get returned at the speed of light. i prefer to conduct my inquiries in person when possible. I would say, especially when one is new to an SA, it’s best to keep text inquiries to scheduling appts.
