Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[880]

My SA stricly follow this rule he told me that he can get fired from his job and the card has to match the profile.

+1 with @acrowcounted and others. This being your SAs position, perhaps ask if it is possible to change or amend the profile name or start a new one in place of your husbands bc he cannot always be present when you shop. You already have a preexisting relationship, so I would not worry about starting from scratch.

 

[smoothsailor]

He has to be with me if I have to buy anything so he doesn’t have time to go with me every time . Last time when he had offered me Kelly hubby could not go in the store in person and he were not allowed to show me the bag So my husband had to visit the store. That’s why I want to make separate profile.

It depends how long your hubby is as a customer. If it is just 1 or 2 years, I think just start your own profile with the same SA and don’t bother. This is because I have heard of some stores prefer to offer quota bags to new customers who didn’t get any quota bags than those who had their offers.

This was kinda confirmed by an SA in the US as he was telling me how H works as a family business. They like to spread the love to all their customers.

Of course, i wouldn’t pull such a thing if the hubby’s profile is 8!or 10 years old and I’m aiming for blue boxes.

 

[KY777]

Thank you so much lovely ladies especially @acrowcounted @880 what would be the PurseForum without your valuable information I’ll update you

 

[lala_retro]

Agree about buying what you want at an H boutique!

I have only made purchases on H website and by all means not a regular customer. Recently, I have taken more interest in other categories of H items e.g. tableware, scarves and menswear for my BF etc. I read that it would be a more enjoyable shopping experience if I maintain a relationship with an SA at a boutique so that they could find me items that I am interested in.

Now, may I have some advice from fellow tpf members please? If I want to start shopping around at an H boutique (not for QB at the moment), should I tell the SA that I have been shopping on their website only and that I am not exactly looking for QB? I heard that some SAs do not try to assist you if they feel that you aren't going to spend for a QB or that you would buy online instead of exclusively from that SA etc. from where I am. I do hope to maintain a relationship with the brand as I am trying to find homeware for my new flat. I might also want a GP in another colour and some twillies and I heard some SAs don't even offer you to browse more than 2 twillies in local boutiques if they don't know you well. Am I better off staying on the website? Browsing tpf makes me really wanna try the in-store experience!
Sorry if the above doesn't make sense! And thanks to the members contributing to tpf over the years - very helpful resources indeed!

oh wow I've never heard that SAs will restrict twilly browsing if they don't know you! I don't think that's quite right though. If an SA will not show you all the twillies you are interested in (within reason), that's probably a sign that they are not a great SA in general, and probably not worth trying to build a relationship with. I know sales styles can differ, but I typically avoid SAs that can't give you the time of day if you don't make a purchase.

The in-store experience can vary drastically depending on the SA you meet and whether the two of you jive well together. If you have a less than pleasant experience, don't be discouraged, go in a couple more times, meet different SAs, you'll find one that works well w/ your personal shopping style. In the mean time, if you see something online you like, go ahead and grab it if it's not in stock all the time (i.e. GPs).

 

[GabrielleS]

No, the name on the CC does not have to match; as long as that person is there to pay or you give authorization to use it (and as long as you don't request the shipping address change without the account holder authorizing it), they don't care where the money comes from, lol. I can personally attest to it.

Depends on the country. I have had stores check for matching government issued photo ID, credit card and account name.

 

[GabrielleS]

+1 with @acrowcounted and others. This being your SAs position, perhaps ask if it is possible to change or amend the profile name or start a new one in place of your husbands bc he cannot always be present when you shop. You already have a preexisting relationship, so I would not worry about starting from scratch.

Your SA can change your account to be a couples account and both authorized and named on the account. It needs manager approval and both people need to be there with ID etc to make the change.

 

[Amateurcouchpotato]

In a delimma looking for some advice.
I started shopping back in 2021 and scored a bag last year. In the beginning, I was very excited. I wanted to buy everything Hermes, scarves, bracelet, etc. You name it. Since end of last year, I don't find as much excitement shopping at Hermes anymore. There are still a few thing I am going to get in the next few months but other than that, I think I want to take a break.
I plan to get a birkin / Kelly 25 in the future but not in a rush. It could be 2-3 years down the road. What would happen to my prespend if I stop shopping? Do I have to start my relationship again? What would you do if you were me? Just maintain the relationship right now for the b/k25 and "get it over with"?

 

[DB8]

In a delimma looking for some advice.
I started shopping back in 2021 and scored a bag last year. In the beginning, I was very excited. I wanted to buy everything Hermes, scarves, bracelet, etc. You name it. Since end of last year, I don't find as much excitement shopping at Hermes anymore. There are still a few thing I am going to get in the next few months but other than that, I think I want to take a break.

Ah, the all too common Hermes burnout - I've been shopping with Hermes for 20+ years and it's only natural to go through that. In fact, I'm kind of in that phase right now as I feel pretty happy with what I purchased last year.

I plan to get a birkin / Kelly 25 in the future but not in a rush. It could be 2-3 years down the road. What would happen to my prespend if I stop shopping? Do I have to start my relationship again? What would you do if you were me? Just maintain the relationship right now for the b/k25 and "get it over with"?

This is all my opinion of course - as you have not been shopping with your boutique long but managed to receive a QB the following year, you obviously have some 'momentum' on your file currently. If you suddenly stop shopping for a few years and resume, yes, the history of your spend will be there, but unless the same SA is still there (and to a lesser extent, SM), AND they still remember you, I'd say you are starting from almost zero. If you were a longer term, known client, I'd advise differently.

While I always stick to the mantra of buy what you want, when you want, we all know that Hermes, especially to newer clients, is finicky. I say slow down your purchases (no need to tell your SA that) but mention you'd like a B/K 25 in the upcoming year if possible. If they fulfill it, feel free to walk away then. It'll be much harder to restart later on (if your end goal is a B/K 25).

Good luck!

 

[periogirl28]

Very good advice given there.

 

[KY777]

Hey beautiful ladies little update!my SA told me that I’ve to create a new profile with the same address and there’s no other way. I ask him to make a family/couple account and take manager approval but his words ”it’s not possible and you really do not need to worry about having two accounts“so now I’m making a new profile. Hoping for best
I don’t know if it’s my store policy or H US policy …

 

[KY777]

In a delimma looking for some advice.
I started shopping back in 2021 and scored a bag last year. In the beginning, I was very excited. I wanted to buy everything Hermes, scarves, bracelet, etc. You name it. Since end of last year, I don't find as much excitement shopping at Hermes anymore. There are still a few thing I am going to get in the next few months but other than that, I think I want to take a break.
I plan to get a birkin / Kelly 25 in the future but not in a rush. It could be 2-3 years down the road. What would happen to my prespend if I stop shopping? Do I have to start my relationship again? What would you do if you were me? Just maintain the relationship right now for the b/k25 and "get it over with“?

I’m in the same boat. I want to get a mini K but you know it’s hard to get without heavy spending and I don’t find anything exciting so worried about my future in terms of relationship with store/SA…

 

[acrowcounted]

Hey beautiful ladies little update!my SA told me that I’ve to create a new profile with the same address and there’s no other way. I ask him to make a family/couple account and take manager approval but his words ”it’s not possible and you really do not need to worry about having two accounts“so now I’m making a new profile. Hoping for best
I don’t know if it’s my store policy or H US policy …

You should be fine. Your SA will just need to remind your SM of the situation when she nominates you for a bag so that the SM takes your prior spending into account. Good luck!

 

[KY777]

You should be fine. Your SA will just need to remind your SM of the situation when she nominates you for a bag so that the SM takes your prior spending into account. Good luck!

Thank you so much fingers and toes crossed

 

[spape08]

hoping folks can help me with something - I’ve taken a 6 month break from H stores and there’s some stuff I want again.
I had worked with one SA previously and liked her, but my last text went unanswered. I’m not a huge spender (clearly!) but I genuinely liked working with her. No intention of wanting a Quota bag but do like help sourcing items

That said, I can see my shopping following a similarly erratic pattern. Should I try to see this SA again? Just conscious I may not be “valuable” enough to serve and should just stick to online / miscellaneous purchases?
Thanks for your collective wisdom

 

[DB8]

hoping folks can help me with something - I’ve taken a 6 month break from H stores and there’s some stuff I want again.
I had worked with one SA previously and liked her, but my last text went unanswered. I’m not a huge spender (clearly!) but I genuinely liked working with her. No intention of wanting a Quota bag but do like help sourcing items

That said, I can see my shopping following a similarly erratic pattern. Should I try to see this SA again? Just conscious I may not be “valuable” enough to serve and should just stick to online / miscellaneous purchases?
Thanks for your collective wisdom

No need to jump to the conclusion that you aren't a valuable client, therefore undeserving of a reply. There are a multitude of reasons H SA's don't particularly reply to texts.

Have you tried calling/visiting the store? Do you know for a fact she's still employed there? Could she be on vacation or leave? Keep in mind that the stores are going back to preferring in person/face to face visits, and don't have time during the day to reply to texts. Also, with the low stock environment we find ourselves in, no reply often means no stock.