Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[jbeans]

I was just curious about what happens when you stop or pause shopping at Hermes.

Absolutely nothing happens when you stop shopping at Hermes. Except you may experience withdrawal symptoms.

 

[lala_retro]

I was just curious about what happens when you stop or pause shopping at Hermes.

I just did this, nothing happens. I got busy with work and didn’t want to participate in the holiday rush with everyone else, so I didn’t go to the store for 3 months. I just went this month, my SA and I picked it up like I just saw her last week.

For context: I’ve been with her for a year and half, and I usually go to the store once a month. We have a great working relationship.

 

[KY777]

Absolutely nothing happens when you stop shopping at Hermes. Except you may experience withdrawal symptoms.

Absolutely nothing happens when you stop shopping at Hermes. Except you may experience withdrawal symptoms.

Its addictive I know I’m thinking to pause but it’s obvious one never does because as everyone says H is a slippery slope and you do get sucked inwithdrawal symptoms can be cured with more Hermes goodies

 

[KY777]

I just did this, nothing happens. I got busy with work and didn’t want to participate in the holiday rush with everyone else, so I didn’t go to the store for 3 months. I just went this month, my SA and I picked it up like I just saw her last week.

For context: I’ve been with her for a year and half, and I usually go to the store once a month. We have a great working relationship.

yes this! at the end I have been buying what I love and will use...don’t have extra cash to throw away just for the sake of getting another qouta bag. And also i should stop watching unboxing videos it’s not good for my brain

 

[Bdbunny]

I’m reeling right now. I just found out my SA in my local boutique was let go! I’m sad for her, and I’m sad for myself too! We had a great relationship and I will truly miss shopping with her. She said she gave my info to another SA who is nice (and I actually know her as well. Bought my first bag from her pre-covid actually!) It’s just disheartening to have to start over with a new person after having a connection with someone. I know she was going to bat for me with the SM regarding a mini Kelly and I was supposed to do an SO in May, so I'm not sure what will happen with that now... I do hope my SA lands on her feet though. Sounded like drama, but I didn’t ask. I told her to let me know if she ends up at another retail at the mall and I will keep shopping with her!

 

[FashioniistaXO]

I hope this is the right thread for this but definitely need some advice. I have an SA who I met several months ago when I was shopping for an Evelyne bag. We hit it off right away. My mom was with me and she remarked how nice the girl was and how we got along well. Two weeks later she called letting me know my Evelyne was in. She asked if there was anything else I’d like to add to my wish list so I took the plunge and requested a Kelly. She added that to my wish list. Fast forward a couple of months. I text her to ask for a pair of Legend sandals. She told me she’d order them. Then asked me if I wanted any bags. I said just the Kelly. She did not reply but I didn’t think anything of it. After a couple of months I texted her asking if she had a status on the shoes. She tells me she has them (I was like if you have them why didn’t you call but I didn’t say anything). I ask her when I can come get them. She tells me she’s working all week so I asked how is Wednesday morning? She tells me it’s perfect. I go to the store today and ask for her since i didn’t see her. They tell me she’s not working. I was like ok. Putting all these things together I’m wondering is she ghosting me? Am I overreacting?

 

[jimmyshoogirl]

I hope this is the right thread for this but definitely need some advice. I have an SA who I met several months ago when I was shopping for an Evelyne bag. We hit it off right away. My mom was with me and she remarked how nice the girl was and how we got along well. Two weeks later she called letting me know my Evelyne was in. She asked if there was anything else I’d like to add to my wish list so I took the plunge and requested a Kelly. She added that to my wish list. Fast forward a couple of months. I text her to ask for a pair of Legend sandals. She told me she’d order them. Then asked me if I wanted any bags. I said just the Kelly. She did not reply but I didn’t think anything of it. After a couple of months I texted her asking if she had a status on the shoes. She tells me she has them (I was like if you have them why didn’t you call but I didn’t say anything). I ask her when I can come get them. She tells me she’s working all week so I asked how is Wednesday morning? She tells me it’s perfect. I go to the store today and ask for her since i didn’t see her. They tell me she’s not working. I was like ok. Putting all these things together I’m wondering is she ghosting me? Am I overreacting?

It’s possible she had something personal that came up at the last minute and had to be off today. I doubt she’s ghosting you if she responded and told you she had the items you wanted. Remember SAs have a life outside of the store.

 

[acrowcounted]

I hope this is the right thread for this but definitely need some advice. I have an SA who I met several months ago when I was shopping for an Evelyne bag. We hit it off right away. My mom was with me and she remarked how nice the girl was and how we got along well. Two weeks later she called letting me know my Evelyne was in. She asked if there was anything else I’d like to add to my wish list so I took the plunge and requested a Kelly. She added that to my wish list. Fast forward a couple of months. I text her to ask for a pair of Legend sandals. She told me she’d order them. Then asked me if I wanted any bags. I said just the Kelly. She did not reply but I didn’t think anything of it. After a couple of months I texted her asking if she had a status on the shoes. She tells me she has them (I was like if you have them why didn’t you call but I didn’t say anything). I ask her when I can come get them. She tells me she’s working all week so I asked how is Wednesday morning? She tells me it’s perfect. I go to the store today and ask for her since i didn’t see her. They tell me she’s not working. I was like ok. Putting all these things together I’m wondering is she ghosting me? Am I overreacting?

I’d say yes, you are over reacting. When they ghost, they plain just don’t respond at all. I think some SAs just assume when a client asks for something, that they are asking that it be available the next time they come in, not necessarily that they be urgently contacted when the item arrives. So the SA will put in the order and then the item gets put aside on hold for you until whenever you happen to stop in. I’ve had countless times where I’ve asked for an item, not even heard back from my SA, and then a couple of months later stop by to shop when my SA randomly then goes “oh and I have the x, y, and z that you’ve asked for” and all the sudden my purchase total for the day doubles. It can be super frustrating but I think thats just how some people operate. As for not being there today, that’s kind of weird unless something came up for her (sickness, flat tire, swapped shifts last mine, etc). I wouldn’t think much of it unless it happens again often.

 

[FashioniistaXO]

I’d say yes, you are over reacting. When they ghost, they plain just don’t respond at all. I think some SAs just assume when a client asks for something, that they are asking that it be available the next time they come in, not necessarily that they be urgently contacted when the item arrives. So the SA will put in the order and then the item gets put aside on hold for you until whenever you happen to stop in. I’ve had countless times where I’ve asked for an item, not even heard back from my SA, and then a couple of months later stop by to shop when my SA randomly then goes “oh and I have the x, y, and z that you’ve asked for” and all the sudden my purchase total for the day doubles. It can be super frustrating but I think thats just how some people operate. As for not being there today, that’s kind of weird unless something came up for her (sickness, flat tire, swapped shifts last mine, etc). I wouldn’t think much of it unless it happens again often.

I thought the same thing, things come up. Which is fine. I’m glad to see that you’ve had some of the same experience. I want to keep a good relationship with her but I was getting kind of worried. Thanks for helping me chill out LOL

 

[lala_retro]

I hope this is the right thread for this but definitely need some advice. I have an SA who I met several months ago when I was shopping for an Evelyne bag. We hit it off right away. My mom was with me and she remarked how nice the girl was and how we got along well. Two weeks later she called letting me know my Evelyne was in. She asked if there was anything else I’d like to add to my wish list so I took the plunge and requested a Kelly. She added that to my wish list. Fast forward a couple of months. I text her to ask for a pair of Legend sandals. She told me she’d order them. Then asked me if I wanted any bags. I said just the Kelly. She did not reply but I didn’t think anything of it. After a couple of months I texted her asking if she had a status on the shoes. She tells me she has them (I was like if you have them why didn’t you call but I didn’t say anything). I ask her when I can come get them. She tells me she’s working all week so I asked how is Wednesday morning? She tells me it’s perfect. I go to the store today and ask for her since i didn’t see her. They tell me she’s not working. I was like ok. Putting all these things together I’m wondering is she ghosting me? Am I overreacting?

A little. I don't think she's ghosting you, maybe she forgot that she had Wed. off? Or maybe she switched days off with a co-worker and forgot to let you know. Things happen.

I’d say yes, you are over reacting. When they ghost, they plain just don’t respond at all. I think some SAs just assume when a client asks for something, that they are asking that it be available the next time they come in, not necessarily that they be urgently contacted when the item arrives. So the SA will put in the order and then the item gets put aside on hold for you until whenever you happen to stop in. I’ve had countless times where I’ve asked for an item, not even heard back from my SA, and then a couple of months later stop by to shop when my SA randomly then goes “oh and I have the x, y, and z that you’ve asked for” and all the sudden my purchase total for the day doubles. It can be super frustrating but I think thats just how some people operate. As for not being there today, that’s kind of weird unless something came up for her (sickness, flat tire, swapped shifts last mine, etc). I wouldn’t think much of it unless it happens again often.

second this. I was interested in a pair of shoes, my SA said she'll put me down for my size, then I didn't hear about it. 4 or 5 months later, I made an appointment w/ her to come in to browse, I walked in and she told me she had something for me, which I knew wasn't gonna be a bag, but turned out to be the shoes. She didn't text me to let me know the shoes were in, they were just held until I went in.

But for other items I've gotten texts to let me know they've arrived. So I don't know what the rule is and why I get notifications for some things but not others.

 

[FrenchNewbie]

I hope this is the right thread for this but definitely need some advice. I have an SA who I met several months ago when I was shopping for an Evelyne bag. We hit it off right away. My mom was with me and she remarked how nice the girl was and how we got along well. Two weeks later she called letting me know my Evelyne was in. She asked if there was anything else I’d like to add to my wish list so I took the plunge and requested a Kelly. She added that to my wish list. Fast forward a couple of months. I text her to ask for a pair of Legend sandals. She told me she’d order them. Then asked me if I wanted any bags. I said just the Kelly. She did not reply but I didn’t think anything of it. After a couple of months I texted her asking if she had a status on the shoes. She tells me she has them (I was like if you have them why didn’t you call but I didn’t say anything). I ask her when I can come get them. She tells me she’s working all week so I asked how is Wednesday morning? She tells me it’s perfect. I go to the store today and ask for her since i didn’t see her. They tell me she’s not working. I was like ok. Putting all these things together I’m wondering is she ghosting me? Am I overreacting?

I know I'm offering the unpopular opinion here.

I had a similar situation as you where I "ordered" a few rare items. The SA promised she would get on them right away and have them in "a few days". Well a month or so went by and had not heard from her, even after repeated attempts to contact her. So I purchased from the web for fear I would miss out on the items. She finally replied to my texts letting me know the items had arrived, as if she had moved mountains. I politely explained that I sourced them from the web because I had not heard from her. I guess she was offended or whatever?

Honestly, I don't think you're overreacting at all. As clients we invest a lot of money into getting the items we want and love, and helping to finance these SA's livelihoods. While I know I am not the only client she/he has & they have lives outside of work, I do want to feel like I am valued and respected. I have basic expectations of decency and courtesy. If I request something specific, let me know when it's in. If we schedule a meeting/appt., then keep the appt., or call me and give me the heads up that something has changed. It's basic organizational skills, and just basic courtesy. Bottom line, if you don't want to help me, just be upfront and let me know. I can move on and not get my hopes up or waste my time--I would respect the SA more if they were at least honest with intentions. We are all adults here, and no one wants to play games with each other. ❤️

 

[SDC2003]

I know I'm offering the unpopular opinion here.

I had a similar situation as you where I "ordered" a few rare items. The SA promised she would get on them right away and have them in "a few days". Well a month or so went by and had not heard from her, even after repeated attempts to contact her. So I purchased from the web for fear I would miss out on the items. She finally replied to my texts letting me know the items had arrived, as if she had moved mountains. I politely explained that I sourced them from the web because I had not heard from her. I guess she was offended or whatever?

Honestly, I don't think you're overreacting at all. As clients we invest a lot of money into getting the items we want and love, and helping to finance these SA's livelihoods. While I know I am not the only client she/he has & they have lives outside of work, I do want to feel like I am valued and respected. I have basic expectations of decency and courtesy. If I request something specific, let me know when it's in. If we schedule a meeting/appt., then keep the appt., or call me and give me the heads up that something has changed. It's basic organizational skills, and just basic courtesy. Bottom line, if you don't want to help me, just be upfront and let me know. I can move on and not get my hopes up or waste my time--I would respect the SA more if they were at least honest with intentions. We are all adults here, and no one wants to play games with each other. ❤️

I don’t think this is an unpopular opinion but H works in a certain way and you likely hurt your sa client and potentially boutique relationship with buying from the website particularly after you asked the sa for the items.

 

[jimmyshoogirl]

Someone repeatedly not getting a response and someone getting a response and agreeing to a meet to pick up items is not the same.

Yes we all expect decency which is why my first thought to someone that didn’t show up when they said they would is “I hope everything is ok with them” because we are all adults and life happens unexpectedly. If they do it again now I change my actions. My dad always say fool me once shame on you. Fool me twice shame on me. In this situation ghosting is overreacting because the sa did actually respond and said she’d be there(not the typical signs of someone that doesn’t want to help). We aren’t getting stood up for a date here lol. We have seen first hand that some SAs don’t respond at all. We have to remember everything is not personal.

Next time a conversation will be had because H SA or not I’m letting you know that I know you dropped the ball. “Hey! Are you ok? We agreed to meet and you weren’t there.”

OR…
I would’ve talked to the person that said she wasn’t there especially if I just had to have the item. “Weird. She said she would be here. I hope everything is ok. Can you check to see if my shoes are available?” At the end of the day I drove/walked/flew/teleported to the store for my item and would’ve tried to make sure I left with them. However, *some* people get so caught up in “the H way,” “prespend,” don’t do this, don’t act like that, I spent x amount of dollars you owe me and alllllllllll of the other things read/heard on social media (and here too) that they loose sight of what’s happening - we are shopping with humans for things we dont need for survival.

We all want to be treated with decency whether we spend $1 or 1mil or no money at all. The best thing about H is they have tons of SAs and stores. If one isn’t to your liking you can choose from other.

 

[FashioniistaXO]

I know I'm offering the unpopular opinion here.

I had a similar situation as you where I "ordered" a few rare items. The SA promised she would get on them right away and have them in "a few days". Well a month or so went by and had not heard from her, even after repeated attempts to contact her. So I purchased from the web for fear I would miss out on the items. She finally replied to my texts letting me know the items had arrived, as if she had moved mountains. I politely explained that I sourced them from the web because I had not heard from her. I guess she was offended or whatever?

Honestly, I don't think you're overreacting at all. As clients we invest a lot of money into getting the items we want and love, and helping to finance these SA's livelihoods. While I know I am not the only client she/he has & they have lives outside of work, I do want to feel like I am valued and respected. I have basic expectations of decency and courtesy. If I request something specific, let me know when it's in. If we schedule a meeting/appt., then keep the appt., or call me and give me the heads up that something has changed. It's basic organizational skills, and just basic courtesy. Bottom line, if you don't want to help me, just be upfront and let me know. I can move on and not get my hopes up or waste my time--I would respect the SA more if they were at least honest with intentions. We are all adults here, and no one wants to play games with each other. ❤️

Honestly, I felt exactly the same way! You verbalized it perfectly. I'm not one of those problem clients (I've seen a few of them in store). I'm always polite and considerate and I always expect people to be considerate in return (overall, not just with Hermes). If I had a meeting at work, if an emergency came up, I'd reschedule or advise the person. And in this case, I took a day off work (I had it but still I took it specifically yesterday) because she is leaving for Paris on Friday then I'm away and I wanted to see her. I could have gone to the store on Saturday with just anybody but I didn't' So i was shocked when she was not there. I mean I could order these off the website, they have my size and it gets delivered to my house but I don't because i want to maintain a relationship and also a person gets commission over no one. I was thinking all this yesterday and my mom was saying the same thing but the I was like am I overreacting?? I just feel it was a bit rude and then I started thinking of the other times and I was like is she trying to tell me something?

 

[FashioniistaXO]

Someone repeatedly not getting a response and someone getting a response and agreeing to a meet to pick up items is not the same.

Yes we all expect decency which is why my first thought to someone that didn’t show up when they said they would is “I hope everything is ok with them” because we are all adults and life happens unexpectedly. If they do it again now I change my actions. My dad always say fool me once shame on you. Fool me twice shame on me. In this situation ghosting is overreacting because the sa did actually respond and said she’d be there(not the typical signs of someone that doesn’t want to help). We aren’t getting stood up for a date here lol. We have seen first hand that some SAs don’t respond at all. We have to remember everything is not personal.

Next time a conversation will be had because H SA or not I’m letting you know that I know you dropped the ball. “Hey! Are you ok? We agreed to meet and you weren’t there.”

OR…
I would’ve talked to the person that said she wasn’t there especially if I just had to have the item. “Weird. She said she would be here. I hope everything is ok. Can you check to see if my shoes are available?” At the end of the day I drove/walked/flew/teleported to the store for my item and would’ve tried to make sure I left with them. However, *some* people get so caught up in “the H way,” “prespend,” don’t do this, don’t act like that, I spent x amount of dollars you owe me and alllllllllll of the other things read/heard on social media (and here too) that they loose sight of what’s happening - we are shopping with humans for things we dont need for survival.

We all want to be treated with decency whether we spend $1 or 1mil or no money at all. The best thing about H is they have tons of SAs and stores. If one isn’t to your liking you can choose from other.

Exactly!! I actually did say that to the SA that was there but she didn't say anything so I didn't pry. At the end of the day, it's not my business so i didn't push it. And LOL at the date comment cuz some of my wording sounds like that. I was like I feel like I'm writing about a date!! LOL It's my first SA and I started not long ago so I was unsure. I didn't leave with the shoes because they didn't fit but I asked for a larger size. I just want to be respectful but, at the same time, I want to be respected as well