Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[lovebirkinbait]

If she is a good SA she will understand the reasons why.
If my clients reach out to me and ask for something I do not have in stock how can I be upset with them if they buy it from net-a-porter?

I had an old SA get VERY, VERY UPSET that I shopped at another store for things she couldn’t get me where I had asked for nearly a year - a Pegasus charm, etc… she brought it up several times and claimed she wasn’t allowed to invite me to the store’s event because corporate told her I shopped at another store… so I stopped shopping with her entirely lol

 

[Gal4Dior]

I had an old SA get VERY, VERY UPSET that I shopped at another store for things she couldn’t get me where I had asked for nearly a year - a Pegasus charm, etc… she brought it up several times and claimed she wasn’t allowed to invite me to the store’s event because corporate told her I shopped at another store… so I stopped shopping with her entirely lol

Wow! It’s your money and your choice what to do with it! Also why did corporate need to tell her? Couldn’t she see it herself if she opened up a profile? This is why I shop with my husband’s profile at other stores. It’s so ridiculous how we need to do this at H, but I don’t feel the same way with any other brand.

Did you end up shopping at the same store with the different SA or just gave up entirely at that store?

 

[GabrielleS]

I think web returns just make you look like a flighty client and don’t directly affect qualification for bag offers but at the same time, you shouldn’t be shopping online either (for SA/store loyalty reasons) so it’s not great. I can’t remember the full circumstances of the story but I can remember my SA complaining to me once that they had to “explain to the SM why my client was making all these purchases from the online store and then returning them”. I got the vibe that the SM attitude was kind of “why are we even bothering with this person” (kind of the difference between “my boyfriend cheated on me” - awful vs “I know my boyfriend has cheated on every girlfriend before me” - still pretty not great)

When stores aren’t offering appointments or product reservations and the lines are hours long, H has to expect clients will use online to get items they are interested in, try them on and return what doesn’t work. A simple solution would be allowing appointments or product reservations for existing strong clients.

 

[acrowcounted]

When stores aren’t offering appointments or product reservations and the lines are hours long, H has to expect clients will use online to get items they are interested in, try them on and return what doesn’t work. A simple solution would be allowing appointments or product reservations for existing strong clients.

Sure, but I mean, and no offense, but an individual H store doesn’t really care if you’ve gotten everything you want. Your H store manager cares about how much of their own product they have sold and who has helped them in those sales, regardless if it’s inconvenient. Again, H stores/SMs offer coveted items, not the H brand. H corporate wants successful stores. To be “successful“ H stores want to sell out all categories of their own stock. If you’ve purchased from elsewhere, not only have you ”lost your store a sale” but you’ve also buttressed another store‘s bottom line and thus “helped their competition.” In their eyes, if a client is willing adhere to these “unspoken rules” they will likely be “rewarded” but if the client’s other wants are more important to the client then, so be it. (I’m not saying this is fair but its just how it is and H’s bottom line is flourishing so, if I’m them, I see no reason to change anything at all.)

 

[lovebirkinbait]

Wow! It’s your money and your choice what to do with it! Also why did corporate need to tell her? Couldn’t she see it herself if she opened up a profile? This is why I shop with my husband’s profile at other stores. It’s so ridiculous how we need to do this at H, but I don’t feel the same way with any other brand.

Did you end up shopping at the same store with the different SA or just gave up entirely at that store?

I don’t believe what she said about corporate dictating who to invite to an event that was also open to the public, like it wasn’t even a VIP event or anything like that. I think she was just trying to drive the point home that she was really upset that I shopped somewhere else for things that she wasn’t able to get for me. I had a special order that I had to pick up after this happened and it was awkward, but then I just stuck to the other store because they were exceptionally kind and no drama!

 

[GabrielleS]

Sure, but I mean, and no offense, but an individual H store doesn’t really care if you’ve gotten everything you want. Your H store manager cares about how much of their own product they have sold and who has helped them in those sales, regardless if it’s inconvenient. Again, H stores/SMs offer coveted items, not the H brand. H corporate wants successful stores. To be “successful“ H stores want to sell out all categories of their own stock. If you’ve purchased from elsewhere, not only have you ”lost your store a sale” but you’ve also buttressed another store‘s bottom line and thus “helped their competition.” In their eyes, if a client is willing adhere to these “unspoken rules” they will likely be “rewarded” but if the client’s other wants are more important to the client then, so be it. (I’m not saying this is fair but its just how it is and H’s bottom line is flourishing so, if I’m them, I see no reason to change anything at all.

H can do what it wants. The economy is showing signs of what is coming. In my opinion now is a good time to make appointments and product available for long term clients. H corporate doesn’t care where I buy. My SM/SA will but they will also quickly realize without appointments and products reservation high spend clients aren’t spending a day or half a day in line to see what is available and the people who will stand in line for it may spend but they aren’t spending nearly as much regularly per visit as loyal long term high spend clients. I am not running from store to store. I either spend in my store or I buy a smaller amount online to get “essentials” or I wait it out like many other long term clients.

 

[jwkm]

Hi everyone,
Not sure if anyone asked before, does the spending history of clients share between the Brisbane city store and the GC store? If I purchase at the city one, will the SA of GC store know? TIA

 

[880]

I got the vibe that the SM attitude was kind of “why are we even bothering with this person”

Actually other premier luxury brand SAs also feel this way re client loyalty and returns. It Is simply more pronounced at H bc of the QB. One SA (not H) actually said to me why should she bother to expend extra effort to source hard to find merchandise for a non exclusive client.

 

[constanceluv]

I had a quick question, how often do you guys visit the boutique and meet with your SA. And how often do you purchase items? For example do you purchase something everytime you visit?

 

[fayeH]

I had a quick question, how often do you guys visit the boutique and meet with your SA. And how often do you purchase items? For example do you purchase something everytime you visit?

Yes, I always purchase stuff every time I visit. It’s appointment system now and I personally do not want to waste my SA’s time. I try to come in every other month. My last visit was around end of July and today, I went back again.

 

[J'adoreHermes]

I had a quick question, how often do you guys visit the boutique and meet with your SA. And how often do you purchase items? For example do you purchase something everytime you visit?

Personally, I don’t purchase every time I visit, as sometimes I just like to see what is new, and how some pieces are associated and displayed. That said, I only meet with my SAs when I am in town and want to buy something. I do not go out of my way to meet with them unless I have a reason to be in a store. I don’t think it’s possible to have a schedule of when to buy/visit the store as buying for me is spontaneous; it can’t forced. Last time I went to a Hermes store is nearly 3 months ago, yet at the start of June, I went twice a week as my SA sourced pieces.

 

[dgreen101]

Hi! Question: while I wait for a QB offer (little over a year now), I was hoping to buy a Picotin if in stock from my SA. Will buying this bag as my “first” H bag delay my original wishlist offer?

 

[fayeH]

Hi! Question: while I wait for a QB offer (little over a year now), I was hoping to buy a Picotin if in stock from my SA. Will buying this bag as my “first” H bag delay my original wishlist offer?

Honestly, that’s also my question. Today, I asked my SA if the Constance is considered a quota bag. To my surprise, he said no but he also advised to stay focused on getting another Birkin or a Kelly instead of the other bags.

 

[dgreen101]

Honestly, that’s also my question. Today, I asked my SA if the Constance is considered a quota bag. To my surprise, he said no but he also advised to stay focused on getting another Birkin or a Kelly instead of the other bags.

I know/hears the Constance is a bit harder to get. My gf walked into a Hermes yesterday and left with a Pitocin18, (they had two classic colors in stock), so maybe it depends on the bag? Tbh I have no clue haha.

 

[cad33]

Hi! Question: while I wait for a QB offer (little over a year now), I was hoping to buy a Picotin if in stock from my SA. Will buying this bag as my “first” H bag delay my original wishlist offer?

I think it depends on your local store and best to ask those clients. In my store I believe it is a factor since they want to grant 1 wish so if you want a picotin then that is your wish.