Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[_kiki119_]

@Bentley1
My home store is also at LV When the Pegase first came out, my SA has told me each SA was only aslotted one for their client (this was May 2021) I do feel there is a slight turn since spring 2021 that my phone/text requests are slower to fulfilled, especially for shoes.

Also SLG, Rodeo and Shoes are big sellers for H, so I feel they are saving them for in-store/walk-in clients.
it is a bit frustrating not to be able to get things as a remote client since I am in the same boat, but I just learned not to stress over it, if it is meant to be it'd be. I also see that SA/Store will hold Rodeo since it is a nice finishing touch for those who are picking up QBs.

As what @acrowcounted mentioned, I did manage to get an Evelyn sent to be in spring time, but I have asked my SA to ask for SM's approval to ship.

 

[_kiki119_]

There is allegedly a company wide policy now from corporate security disallowing most leather goods over 2k (I think that’s the number but I can’t recall) from being shipped… but they’ll still ship high value home goods, RTW, and fine jewelry!

interesting! Last fall, I think i was told 6K and over need to be paid in store, but OK to ship after.

 

[eckw]

I hesitated posting this as I feel like what I’m saying should probably go in the Unpopular Opinion thread but while I do sympathise with those who live far away from a physical H store, I honestly don’t see how SAs can keep on top of all their clients’ remote lists if they aren’t actually allotted time to do so. Especially if a lot of the wish list items overlap and say, each SA has 80-100 clients on their active roster.

It sounds like their entire work day requires them to do in-store appointments and walk-ins plus they aren’t allowed to take home their work phone (not to mention they prob shouldn’t have to work at home). When do they have time to keep track of all the different wish lists?

Personally I think there needs to be a corporate decision to allow SAs to allocate a portion (say 1-2 hours) of the regular work day for concentrating on remote clients (when they won’t need to serve physical clients in store.)

 

[maryg1]

I hesitated posting this as I feel like what I’m saying should probably go in the Unpopular Opinion thread but while I do sympathise with those who live far away from a physical H store, I honestly don’t see how SAs can keep on top of all their clients’ remote lists if they aren’t actually allotted time to do so. Especially if a lot of the wish list items overlap and say, each SA has 80-100 clients on their active roster.

It sounds like their entire work day requires them to do in-store appointments and walk-ins plus they aren’t allowed to take home their work phone (not to mention they prob shouldn’t have to work at home). When do they have time to keep track of all the different wish lists?

Personally I think there needs to be a corporate decision to allow SAs to allocate a portion (say 1-2 hours) of the regular work day for concentrating on remote clients (when they won’t need to serve physical clients in store.)

I can only speak for my experience, obviously, but I’m quite surprised that H doesn’t engage with clients remotely.
My store is small, it even closed last week for holiday (never heard of), when I went last time it was empty, only a couple was there. I asked to see a FW scarf, the SA didn’t even know what I was talking about, and began to scroll the H website on her phone. After 1 minute of searching, she didn’t find it and handled her phone to me to find the scarf I was talking about
She then tells me she will contact me when FW scarves are coming in. It has been almost 2 months and I never got any message. I will go next month to bring all my 3 vintage Kellys for Spa, but I don’t know if I feel like buying anything .
On the other side, I text my LV SA and she always replies, sooner or later. And I’m not a big spender there.

 

[_kiki119_]

I can only speak for my experience, obviously, but I’m quite surprised that H doesn’t engage with clients remotely.
My store is small, it even closed last week for holiday (never heard of), when I went last time it was empty, only a couple was there. I asked to see a FW scarf, the SA didn’t even know what I was talking about, and began to scroll the H website on her phone. After 1 minute of searching, she didn’t find it and handled her phone to me to find the scarf I was talking about
She then tells me she will contact me when FW scarves are coming in. It has been almost 2 months and I never got any message. I will go next month to bring all my 3 vintage Kellys for Spa, but I don’t know if I feel like buying anything .
On the other side, I text my LV SA and she always replies, sooner or later. And I’m not a big spender there.

TBH many TPers are many well versed in their beloved brands than many SAs (including other brands)

 

[maryg1]

TBH many TPers are many well versed in their beloved brands than many SAs (including other brands)

Totally! But what surprised me was the fact that she got tired of searching and handed me her phone! Like “go and search by yourself, show me you saw that scarf with the dog in our website!”

 

[Bentley1]

Thank you so much to everyone who kindly replied to my post, I really appreciate all the helpful advice and opinions!

I guess I was a bit naive going into the remote “relationship” with my SA. To be fair, when I initially contacted her I did ask her if she was OK working with me as a remote client & that I completely understood if it was too difficult etc. She told me it was no problem & that I could text her anytime with my requests & she will always get back to me. And she reassured me that if she doesn’t respond right away it’s because she is busy with in store shoppers & she will reply back as soon as she gets free time. So it does seem like we don’t get any allotted time as remote clients, it’s literally just whatever scraps of time they may find throughout the day in between helping the in store clients.
I must also say, the few times I did shop in store with my SA, she was responding to texts/was on her phone while I was browsing, trying stuff on, which I was totally OK with.
But that seems to be the little bits of attention remote buyers are getting.
I’m actually fine with the amount of time that is spent on me, I’m not at all a needy, demanding type of shopper/person. I only text if I’m ready to buy & if available I pay & I’m done til the next time, which is why I figured a remote relationship would work just fine for me as I’m not one to browse, ask a bunch of questions, chit chat etc.
I also don’t mind waiting days for a response either, I’m never in a rush for any Hermes items. I guess I just didn’t expect to be so low on the totem pole when it came to actually securing stuff.

I will say if I had to choose between being offered QBs or being offered all the other popular items, of course I would choose the QBs.
I bring this up because I have two friends, one whose home store is the South Coast Plaza in CA and another BH. While they have easily been able to get items such as Rodeos/Pegasus, popular small leather Goods, several chypres, popular dishware pieces (for example the sushi plates), picotins, etc. they have yet to be offered a QB and one of them is at over 2:1 spend & It’s been a year & half. When they asked for an update, the SAs said they won’t be able to offer them in 2022 & it will likely be sometime in 2023! And of course they are both very frustrated. This was the reason that I initially chose not to make SCP or BH my home stores, because I had heard how competitive it was with all the VVIPs, even though they are quite close to me & I could pop in weekly. So, overall, I feel I made the best decision for me.
I guess I just have to adjust my mind set to not expect to get popular items via phone order.
It’s a big learning curve for me coming from being a die hard Chanel shopper for more than a decade & getting instant gratification most of the time quite easily, even via phone orders.
And with Chanel the SAs would tell me exactly where I am on the reserve list & approximately when to expect the item since they know how many pieces are coming in. With H, there is NONE of that for me. Just, “ok I’ll put you down.” And then goodness knows when or if it’ll ever materialize. I think I’ll just not ask for popular pieces until I’m in the store, or about to go in, otherwise my ask will likely drop into the abyss & be forgotten.

As for my husband’s profile,
He’s not a Hermes shopper by any means, so the bulk of his purchases would be items for me lol I thought about him working with someone at BH since it’s the closest store to us &
it seems they do have great stock.
I’m not really looking to be offered 4 QB per year, as it’s not in my budget, unfortunately, so it would be to open up options for other popular pieces that I’m having so much trouble getting from my SA/boutique. And I think it would be nice to have a store we can just pop into spontaneously & see what’s in stock instead of having to rely on hearing back from an SA re availability every single time. So I think maybe this might be the best option for us?
Thank you again for all the lovely advice and opinions, it’s so helpful to just write it all out and hear all your thoughts & learn from your experiences as well!

 

[_kiki119_]

Totally! But what surprised me was the fact that she got tired of searching and handed me her phone! Like “go and search by yourself, show me you saw that scarf with the dog in our website!”

yikes I get that is off putting.. but to be completely honest with you I do that to my team all the time lol. so I can relate.. sometimes I JUST CANT lol (JK JK trying to lighten the mood here)

 

[Bentley1]

@Bentley1
My home store is also at LV When the Pegase first came out, my SA has told me each SA was only aslotted one for their client (this was May 2021) I do feel there is a slight turn since spring 2021 that my phone/text requests are slower to fulfilled, especially for shoes.

Also SLG, Rodeo and Shoes are big sellers for H, so I feel they are saving them for in-store/walk-in clients.
it is a bit frustrating not to be able to get things as a remote client since I am in the same boat, but I just learned not to stress over it, if it is meant to be it'd be. I also see that SA/Store will hold Rodeo since it is a nice finishing touch for those who are picking up QBs.

As what @acrowcounted mentioned, I did manage to get an Evelyn sent to be in spring time, but I have asked my SA to ask for SM's approval to ship.

Thank you for the reply!
Oh wow only 1 Pegasus per SA!
Yeah and that is around the time I first asked my SA May 2021 & she said they were expecting them & she’d let me know. But obviously whatever she got went to her VIP/in store clients. I wish she would have just said so VS tell me twice she is expecting them & will let me know soon as they come in.
I guess I was disappointed that I wasn’t able to even get a Rodeo (any color/size) when I picked up my QB, I thought that was kind of a given (just like picking twillys for our handles lol). At that point is when I started to question why it was so hard for me to get these smaller items. I’m by no means impatient but I figured after over a year I should be able to get at least a Rodeo
But I agree with you, I’m going to just accept that it’s part of being a remote shopper. It has it’s good & bad aspects.
I don’t “need” any of these items so if I get them, it’ll be a nice surprise, if not then it’s ok too.

 

[acrowcounted]

Thank you so much to everyone who kindly replied to my post, I really appreciate all the helpful advice and opinions!

I guess I was a bit naive going into the remote “relationship” with my SA. To be fair, when I initially contacted her I did ask her if she was OK working with me as a remote client & that I completely understood if it was too difficult etc. She told me it was no problem & that I could text her anytime with my requests & she will always get back to me. And she reassured me that if she doesn’t respond right away it’s because she is busy with in store shoppers & she will reply back as soon as she gets free time. So it does seem like we don’t get any allotted time as remote clients, it’s literally just whatever scraps of time they may find throughout the day in between helping the in store clients.
I must also say, the few times I did shop in store with my SA, she was responding to texts/was on her phone while I was browsing, trying stuff on, which I was totally OK with.
But that seems to be the little bits of attention remote buyers are getting.
I’m actually fine with the amount of time that is spent on me, I’m not at all a needy, demanding type of shopper/person. I only text if I’m ready to buy & if available I pay & I’m done til the next time, which is why I figured a remote relationship would work just fine for me as I’m not one to browse, ask a bunch of questions, chit chat etc.
I also don’t mind waiting days for a response either, I’m never in a rush for any Hermes items. I guess I just didn’t expect to be so low on the totem pole when it came to actually securing stuff.

I will say if I had to choose between being offered QBs or being offered all the other popular items, of course I would choose the QBs.
I bring this up because I have two friends, one whose home store is the South Coast Plaza in CA and another BH. While they have easily been able to get items such as Rodeos/Pegasus, popular small leather Goods, several chypres, popular dishware pieces (for example the sushi plates), picotins, etc. they have yet to be offered a QB and one of them is at over 2:1 spend & It’s been a year & half. When they asked for an update, the SAs said they won’t be able to offer them in 2022 & it will likely be sometime in 2023! And of course they are both very frustrated. This was the reason that I initially chose not to make SCP or BH my home stores, because I had heard how competitive it was with all the VVIPs, even though they are quite close to me & I could pop in weekly. So, overall, I feel I made the best decision for me.
I guess I just have to adjust my mind set to not expect to get popular items via phone order.
It’s a big learning curve for me coming from being a die hard Chanel shopper for more than a decade & getting instant gratification most of the time quite easily, even via phone orders.
And with Chanel the SAs would tell me exactly where I am on the reserve list & approximately when to expect the item since they know how many pieces are coming in. With H, there is NONE of that for me. Just, “ok I’ll put you down.” And then goodness knows when or if it’ll ever materialize. I think I’ll just not ask for popular pieces until I’m in the store, or about to go in, otherwise my ask will likely drop into the abyss & be forgotten.

As for my husband’s profile,
He’s not a Hermes shopper by any means, so the bulk of his purchases would be items for me lol I thought about him working with someone at BH since it’s the closest store to us &
it seems they do have great stock.
I’m not really looking to be offered 4 QB per year, as it’s not in my budget, unfortunately, so it would be to open up options for other popular pieces that I’m having so much trouble getting from my SA/boutique. And I think it would be nice to have a store we can just pop into spontaneously & see what’s in stock instead of having to rely on hearing back from an SA re availability every single time. So I think maybe this might be the best option for us?
Thank you again for all the lovely advice and opinions, it’s so helpful to just write it all out and hear all your thoughts & learn from your experiences as well!

To be fair to your SA, this new world order only began within the last 12-18 months. Prior to that, and especially prior to Covid, remote relationships were very much the norm for many H stores. Rodeos, new release SLGs (slim wallets etc), shoes, even evelyne TPMs were easily offered for shipping to decent clients remotely and unsolicitedly. It’s just the reduction of SAs, reduction of inventory, and massive increase in new clients that are making things crazy right now. I also suspect H is trying to eliminate eating shipping charges and risks when they could easily sell an item in person instead. I predict that as the economy recedes a bit over the next year, things might swing back at least a little.

 

[fayeH]

Hi! Depends on SA, but they may go look “again” and find a bag that is being held for someone else and they can call that client and and client passes on bag. SA may then come back to show you a picture of the box so that you know it is there for the taking and ask if you would be interested - subject to manager approval of course.
All I know is there is very limited stock, but there are bags.

edited to add: offer by SA may be made after you paid for the item, not necessarily during discussions regarding high value item.

This happened to me on my recent visit in my Hermes boutique. I came in for Oran sandals and after I paid for them and said something like, “Oh btw, I also want to check out this other pair.” And then 20 minutes after, my 1st quota bag offer appeared. My SA said that when I requested the other pair of shoes, it was the perfect timing since he was actually waiting for his Supervisor to give an okay for that bag offer for me.

 

[sunshinebae]

Hi everybody! I’m new to the H journey and was wondering if it’ll be easier to get a second b/k compared to the first? Someone had mentioned that the struggle gets easier after the first qb but I’d love to hear your thoughts on this! Also, I understand the prespend resets everytime a qb is purchased, correct?

 

[hphile]

Hi everybody! I’m new to the H journey and was wondering if it’ll be easier to get a second b/k compared to the first? Someone had mentioned that the struggle gets easier after the first qb but I’d love to hear your thoughts on this! Also, I understand the prespend resets everytime a qb is purchased, correct?

1. In my experience, it's harder. Especially because everyone seems to get a bigger bag for their first QB and then want a smaller one. My first QB was a B30. Second was K25. Was offered a K28 in between which I turned down. By harder I mean - significantly longer time frame and more spend.
2. It resets.

If a mod thinks this is OT can you move this to https://forum.purseblog.com/threads/spend-threshold-for-b-k-c.1032182/ or similar thread.

 

[Hisunshine]

1. In my experience, it's harder. Especially because everyone seems to get a bigger bag for their first QB and then want a smaller one. My first QB was a B30. Second was K25. Was offered a K28 in between which I turned down. By harder I mean - significantly longer time frame and more spend.
2. It resets.

Ok thanks for your replying.. what was your second prespend and what items did U buy for the k25? Also how long did it take for ur k25 to come in after declining k28?

 

[hphile]

Ok thanks for your replying.. what was your second prespend and what items did U buy for the k25? Also how long did it take for ur k25 to come in after declining k28?

This is OT and better for

Spend threshold for B/K/C

Hi all - I have been offered a Constance 18 by my SA recently which I feel lucky about. few questions came up while talking to friends and doing my research which I am hoping you can help. I understand everyones experience at Hermes is different So Would be lovely to hear your story. I looked...

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