Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#6,121
hphile said:
Wow that really sucks :sad: The irony is likely that it is a different bag since I can't imagine the Kelly has been sitting around for months without anyone that wanted it unless there was a defect (which in that case, they wouldn't be selling hopefully!) Regardless, it's hard to swallow that your SA didn't remember offering this combo to you just a few months ago, and worse if it's really the exact same bag.

I think it is really up to the SM to pull some strings here to help you with a new SA. It seems like HK is very open with spend:bag ratio so maybe the SM can do something?

When my long-time SA went on leave in one of the Paris stores, they wouldn't even help me with another SA and asked me to apply via the lottery. :sad:
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Yeah, that he didn’t remember and I had my time and my husband’s time wasted was the worst. And I kind of feel that it’s the exact same one coz it wasn’t shrink wrapped anymore.

I met my new SA and she’s lovely. But I lose a bit of enthusiasm that I almost have to start all over again. I’ve actually never worked with an SA before (except this one guy in Liberty who I see whenever I travelled to London, but I see him like once a year).

I asked to speak to the SM to clarify about my purchase history but my original SA kind of brushed it aside. A bit of a Karen move but yeah I was well pissed.
 
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#6,122
Hey everyone! I have a question. My mom is a new customer at her local H boutique and I am visiting my family this summer. I wonder if I should stick to my mom's SA or get a new SA for myself so that both my mom and I can ask for a bag. I was thinking maybe my mom's SA would think its too much to give each of us a bag and consider us one customer? At this store the spending Is not very competitive and its the relationship that matters thats why I'm wondering if its better to join into my mom's relationship

Thank you
 
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#6,123
seuss said:
Hey everyone! I have a question. My mom is a new customer at her local H boutique and I am visiting my family this summer. I wonder if I should stick to my mom's SA or get a new SA for myself so that both my mom and I can ask for a bag. I was thinking maybe my mom's SA would think its too much to give each of us a bag and consider us one customer? At this store the spending Is not very competitive and its the relationship that matters thats why I'm wondering if its better to join into my mom's relationship

Thank you
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If your mom is new then I would probably just get my own SA for the reasons you mentioned above. If your mother was a decades long client then there might have been some transferable relationship to take advantage of but since she’s new too, I dont see the benefit of “riding her coattails”. And it gives you both a fall back SA in case the other one leaves or is out sick/unavailable. Most likely both SAs (and the store) will know you are a family anyway but different SA contacts will help differentiate you from her. This advice is assuming that you both plan to spend accordingly on your own individual accounts to get your own individual bags.
 
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#6,124
annaria said:
Bit of a rant but definitely something not new.

I've been working with an SA over the past half year. We are at well past 2.x+ on Kelly32 and B35. I've been offered a K32 Sellier in Vert Criquet in March which I turned down. Usually my SA has great instincts, he came through for me for a GP30 in a super cute colour and scarves that are very much my style. Over all, he gets me. I'm pretty easy going but the only thing I have specs for is the K32 and B35. Hong Kong is simply a super competitive environment, so I was prepared to wait. Happy to see just what comes along.

I got a message last week that my SA is leaving and he has prepared a surprise for me. Wouldn't tell me any specs or colour except it was in GHW and 32.

But today, I turned up and the same bag I said no to in March --- was shown to me as an offer.

I am just incredibly disappointed and massively ticked off that I broke up my work day and disturbed DH's schedule to get him to come with me for something that's I've previously already turned down over Whatsapp. What is up with that?

And now I got to start all over with a new SA. Impossible to a QB straight away no?

UGH.

Rant over.
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I feel for you and I can really understand how you feel. The SA is probably very busy and very swamped. Honestly, no matter how many excuses we want to make for them and secretly deep down we want to believe that they are trying their best, but if something like that happens, I'd be super disappointed as well.

I have a similar story to share too. My good friend and I shop together. I think my SA confused us both. Some of the things that I expressly said I wanted, she would reserve for my friend instead. Of course my friend would buy it since she is there and the item, though not something that she really wants but is a hot item so why not. My friend expressly mentioned to our SA that she wanted a particular QB in a certain hardware and leather and size. To my greatest surprise, my sa offered me the bag instead without letting me know beforehand. So there was no way I could inform my friend. So I just bought it of course.

What I'm really saying is, I think these SAs are sometimes very confused.
 
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#6,125
Hi everyone,
I ordered porcelain through my regular SA months ago, he did not ask me to pay. Today, a different SA (I have never met before) emailed me to say my order has arrived and to let *her* know when I can come in.

Should I book an appointment to pay and pick up with my usual male SA? Or with the new female SA?

I'm surprised he didn't contact me to let me know my order has arrived, maybe it doesn't matter since he already got the commission by ordering it for me? What would you do?

Thank you.
 
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#6,126
SummerNights said:
Hi everyone,
I ordered porcelain through my regular SA months ago, he did not ask me to pay. Today, a different SA (I have never met before) emailed me to say my order has arrived and to let *her* know when I can come in.

Should I book an appointment to pay and pick up with my usual male SA? Or with the new female SA?

I'm surprised he didn't contact me to let me know my order has arrived, maybe it doesn't matter since he already got the commission by ordering it for me? What would you do?

Thank you.
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Are you certain he is still working there?
 
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#6,127
I’m sure this is fine. It’s not a QB and should be easier for your SA to satisfy.

drbakes said:
Can I ask, as a relative newbie? I’m a light spender at Hermes, have bought only a couple of scarves so far. Is it a faux pas to ask for an Evelyne? I know they’re not as in demand and I certainly wouldn’t ask for a B/K/C but would it be considered rude to ask for a non quota bag? Thanks
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#6,130
SummerNights said:
Hi everyone,
I ordered porcelain through my regular SA months ago, he did not ask me to pay. Today, a different SA (I have never met before) emailed me to say my order has arrived and to let *her* know when I can come in.

Should I book an appointment to pay and pick up with my usual male SA? Or with the new female SA?

I'm surprised he didn't contact me to let me know my order has arrived, maybe it doesn't matter since he already got the commission by ordering it for me? What would you do?

Thank you.
Click to expand...

Just make the appointment and collect the porcelain!

The rest is not important.
 
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#6,131
Caramelus said:
It’s possible your SA was off that day and he asked a different SA to message you. Schedule appt with your SA to pick up and while at the store, thank the other SA.
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I think you're right, it's probably best to try to stick with the same SA. I was just thrown off by another SA's intervention and wondered if that's normal (like if they work as a team maybe). Thanks for your inputs.
 
#6,132
I just started my Hermes journey. So far I’ve bought a H click bracelet and a pair of oran sandals from short hills location. I’ve shopped the same boutique but not the same SA both times. I just purchased the Oran sandals on Friday and met the loveliest SA. She was so kind and we had a lot in common and even live in the same neighborhood. She didn’t offer her business card and I felt too shy to ask for it… should I have asked for it?! Or how does it work? I really wished I had asked but wasn’t sure if that’s “allowed”. Lol. Would love your thoughts on this! I turn 39 in July and would really like to have a Birkin by next summer for my 40th birthday. It’s been a life long goal to start collecting at 40. Also, is short hills a good location to make my home store? When I bought my H click bracelet the SA was very rude and cold. Happy I tried again because my last purchase was very pleasurable. Any insight would be greatly appreciated!
 
#6,133
manifestingmydestiny said:
I just started my Hermes journey. So far I’ve bought a H click bracelet and a pair of oran sandals from short hills location. I’ve shopped the same boutique but not the same SA both times. I just purchased the Oran sandals on Friday and met the loveliest SA. She was so kind and we had a lot in common and even live in the same neighborhood. She didn’t offer her business card and I felt too shy to ask for it… should I have asked for it?! Or how does it work? I really wished I had asked but wasn’t sure if that’s “allowed”. Lol. Would love your thoughts on this! I turn 39 in July and would really like to have a Birkin by next summer for my 40th birthday. It’s been a life long goal to start collecting at 40. Also, is short hills a good location to make my home store? When I bought my H click bracelet the SA was very rude and cold. Happy I tried again because my last purchase was very pleasurable. Any insight would be greatly appreciated!
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The SAs name should be on your receipt. Call or use the website appointment request form to get another appointment with her and then next time be sure to ask for her card “I’ve had such a lovely time shopping with you again. Could I please get your business card so that I can contact you directly the next time I need something?”
 
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#6,134
acrowcounted said:
The SAs name should be on your receipt. Call or use the website appointment request form to get another appointment with her and then next time be sure to ask for her card “I’ve had such a lovely time shopping with you again. Could I please get your business card so that I can contact you directly the next time I need something?”
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Thank you!!! Great advice!!!
 
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#6,135
drbakes said:
Can I ask, as a relative newbie? I’m a light spender at Hermes, have bought only a couple of scarves so far. Is it a faux pas to ask for an Evelyne? I know they’re not as in demand and I certainly wouldn’t ask for a B/K/C but would it be considered rude to ask for a non quota bag? Thanks
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Why would it be rude to ask for an Evelyne? Go ask if you want to. It is okay to do that.
 
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