Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

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For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[rachrach1017]

Yeah, but this isn’t a OP problem, this is. SA issue. She or he could have responded with a text educating the OP on the local practices in her store. Sounds like maybe she got busy and had her colleague step in. No harm, no foul.

Yes agreed with you. I just feel like SAs are super overwhelmed with their clients.

 

[gris.etain]

Do SA's get commission from the Constance as I'm not quite sure if it's now considered a quota bag in the US.

 

[cravin]

Do SA's get commission from the Constance as I'm not quite sure if it's now considered a quota bag in the US.

They get commission on it.

 

[Justlikewhatilike]

Thank you, she did come say hi when she saw me and then said she is kinda floating around and got busy and disappeared with other clients. When she was away with the clients, I was just sitting and this other SA came and asked if I needed help and that’s when I said I was waiting for her but then she called her to say I was waiting and then came back to help with what I want so I assumed my SA was busy and asked her to help or sth. I guess I should’ve waited longer but that would’ve been like a 40 min wait which I wasn’t prepared for. I am just concerned my SA will not be happy about the fact I shopped with a new SA and not waited for her but when she saw me again she said sorry though so I assumed she was fine with it but I felt bad. But yes I will make formal appointments moving forward, thank you for your kind advice

Am I the only one who would be annoyed if I made an appointment with a familiar SA which she confirmed and she became too busy to serve me?

Same thing shared at another thread.

If I had waited more than 10mins, I probably would have walked out. I think a very very minimum expectation of the SA would be to come over and apologise and nicely explained the situation. Also, she should have explained she requested her colleague to help out with my purchases. I expect that I should not be left to wonder.

 

[Classiclover]

You did fine. No need to worry at all.

Thank you, I am kinda new to this so yes just overly worried and concerned

 

[closetluxe]

Thank you, I am kinda new to this so yes just overly worried and concerned

Try using the online appointment system next time so you can avoid any confusion, but I want to stress you didn't do anything wrong.

 

[lala_retro]

Try using the online appointment system next time so you can avoid any confusion, but I want to stress you didn't do anything wrong.

if no services available is displayed after clicking into a boutique location, does that mean that boutique doesn’t participate in the online booking system?

 

[closetluxe]

If you get this message than yes, your boutique is not offering online bookings at the moment:

There are no services available for online booking.

 

[Crapples]

Am I the only one who would be annoyed if I made an appointment with a familiar SA which she confirmed and she became too busy to serve me?

Same thing shared at another thread.

If I had waited more than 10mins, I probably would have walked out. I think a very very minimum expectation of the SA would be to come over and apologise and nicely explained the situation. Also, she should have explained she requested her colleague to help out with my purchases. I expect that I should not be left to wonder.

You aren’t alone. With this particular example it seems a lot less clear that that is what happened but I agree with you I’d be pissed.

 

[JeanGranger]

I can't remember if you had your question answered... But I asked my SA this today and the answer is yes! Both ordering from online with your SA and transferring items from other stores to your SA will benefit your SA My SA actually appreciated that I asked that question too.

Thank you @KittyCattt
I’m very happy to hear that this is the case. I’m glad my purchase helps my local store. After all, they are always helping me

 

[twinzluvagrl]

Am I the only one who would be annoyed if I made an appointment with a familiar SA which she confirmed and she became too busy to serve me?

Same thing shared at another thread.

If I had waited more than 10mins, I probably would have walked out. I think a very very minimum expectation of the SA would be to come over and apologise and nicely explained the situation. Also, she should have explained she requested her colleague to help out with my purchases. I expect that I should not be left to wonder.

I think I’ve waited up to 30 minutes before. Cause some clients take longer to wrap up. And I can understand that. The front staff will let me know my SA is busy wrapping up. And I’ll just patiently wait. I wouldn’t want my own time to ruin someone else’s shopping experience if they really needed more time. I typically reserve a good amount of time for H to leisurely shop. So if I really can’t make the time. I’ll just go back another day. No biggie. But then again - I’m also the type to let them go help extra demanding customers to make a quick sale mid-way my own appointment. Because why have them give up a quick way to sales commission? Retail is super difficult and being an H SA seems to be seriously more stressful than other retail with the constant demand of items which is not up to the SA but rather production. So I like to give leeway whenever I can! Just how I personally handle it.

 

[Justlikewhatilike]

I think I’ve waited up to 30 minutes before. Cause some clients take longer to wrap up. And I can understand that. The front staff will let me know my SA is busy wrapping up. And I’ll just patiently wait. I wouldn’t want my own time to ruin someone else’s shopping experience if they really needed more time. I typically reserve a good amount of time for H to leisurely shop. So if I really can’t make the time. I’ll just go back another day. No biggie. But then again - I’m also the type to let them go help extra demanding customers to make a quick sale mid-way my own appointment. Because why have them give up a quick way to sales commission? Retail is super difficult and being an H SA seems to be seriously more stressful than other retail with the constant demand of items which is not up to the SA but rather production. So I like to give leeway whenever I can! Just how I personally handle it.

Hmmm….I think there are a lot of things that H SAs cannot control. Waiting time with an appointment
is not one of them. I think it is the SA’s job to manage customers. Difficult or not.

 

[cravin]

Hmmm….I think there are a lot of things that H SAs cannot control. Waiting time with an appointment
is not one of them. I think it is the SA’s job to manage customers. Difficult or not.

And how exactly would you like them to “manage customers”? This is luxury shopping where some people take longer than others. The boutique is looking to make money so they have to handle walk-ins as well. You’re essentially saying that if you had an appointment for 1:30 and you showed up at 1:32, that it would be acceptable for the SA to say “sorry, you missed your time as I have to manage my customers”. It’s just not how it works.

 

[Justlikewhatilike]

And how exactly would you like them to “manage customers”? This is luxury shopping where some people take longer than others. The boutique is looking to make money so they have to handle walk-ins as well. You’re essentially saying that if you had an appointment for 1:30 and you showed up at 1:32, that it would be acceptable for the SA to say “sorry, you missed your time as I have to manage my customers”. It’s just not how it works.

I expect that I reach my appointment at 1:30pm. If the SA is still busy, pop by to say sorry, please give her 10mins to wrap up as she had a situation with the other customer. Once she is done with the other customer, come over to attend to me. It is also ok if she were to bring the things I have requested for me to have a look first while she is busy.

Additionally, I don’t see why the SA could not ring up part of the sale for the other customer and then if there is still additional items, get another colleague to attend to the previous customer. Don’t see why i have an appointment needs to be served by someone else. Not acceptable.

There were times when I was “wrapped up”. After picking up a few things I previously requested. No additional things shown and sent out the door in a hurry.

So far this is how it typically went with my SAs.

 

[Crapples]

I expect that I reach my appointment at 1:30pm. If the SA is still busy, pop by to say sorry, please give her 10mins to wrap up as she had a situation with the other customer. Once she is done with the other customer, come over to attend to me. It is also ok if she were to bring the things I have requested for me to have a look first while she is busy.

Additionally, I don’t see why the SA could not ring up part of the sale for the other customer and then if there is still additional items, get another colleague to attend to the previous customer. Don’t see why i have an appointment needs to be served by someone else. Not acceptable.

There were times when I was “wrapped up”. After picking up a few things I previously requested. No additional things shown and sent out the door in a hurry.

So far this is how it typically went with my SAs.

But that's just kind of another version of what happened with this SA. (And MASSIVE CAVEAT that OP has not been super clear on what happened.) SA had another appointment bleed into OPs appointment time and told her that she would be late. Because then the lateness was going so long, the SA did what she thought was the next best option (send another SA to assist). I don't think the SA could have known that the new SA would try to take credit, but I have no idea.

One other thing that we haven't discussed, but could speculate about is that the first customer was a VIP who was just more valuable to the original SA. If I were the SA, I sure as heck would have stayed with my VIP client.