Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[rachrach1017]

That is new. Never heard of stories of SA’s asking for names just to match overseas record. Why would they want to do that? Is Hermes beginning to connect purchase history? Also why did the SM ask your husband for his name? Did she assume that your husband made purchases overseas under his name?

Yes I agree. I find it kinda odd too when she asked me that. And Yes when we went to Paris, we put everything under my husband profile. I’ve never used my profile at all.

i don’t know if they are merging the system or not but I was confused because I thought they can’t see any purchases overseas.

 

[rachrach1017]

That is new. Never heard of stories of SA’s asking for names just to match overseas record. Why would they want to do that? Is Hermes beginning to connect purchase history? Also why did the SM ask your husband for his name? Did she assume that your husband made purchases overseas under his name?

Also, they got my husband’s middle name that only appear on his passport on his profile here too. We have never given them that.
She did mentioned that her SM could see all purchases history including overseas but she can’t.

so I’m not sure what is going on lol.

 

[Itinerantd]

Also, they got my husband’s middle name that only appear on his passport on his profile here too. We have never given them that.
She did mentioned that her SM could see all purchases history including overseas but she can’t.

so I’m not sure what is going on lol.

I think your SA really likes you and is trying to "increase" your purchase history by including overseas purchases. There is no reason to not believe her/him if they say the SM can see overseas purchases. I guess for favorite clients they can make exception for a bag offer and include worldwide purchase history. I think it may be SA is trying to get you a special bag soon!

 

[Itinerantd]

hi all, i need some advice if i should continue with my SA or not.
I started my relationship in oct, and ive spent 4.4k so far, on shoes, makeups, scarf. Everytime my shopping experience is around 30mins, shell get me the stuff or order it. She doesnt seem to conversate. My store is tiny and i always feel like its in and out. She has never asked me for my wishlist, and last time i ask for picotin she said itll be awhile and they dont have stock.

I have several thoughts on this. It all depends where you are in the world. I've seen posts and youtube videos of customers in places like Europe and Mexico having little or literally no prespend, just putting down a wishlist and getting called maybe a few months later with very coveted size and color bags. However I'd say if you are in Asia or the US where the H game is unfortunately going very, very strong and in the US where stock is very low, it is not looking good for you (and a lot of shoppers). I see a few options for you. You could trying buying 1-2 higher ticket items, see if that changes your SA tune, in categories like jewelry, watch, RTW and then switch if no luck. at least then you'll have done everything you could and the spend so far is not wasted. Or switch now, but the chances of a better experience at a different store are going to be about the same. Unicorn SA and unicorn SA relationships are few and far between in places like the US and Asia (contrary to what some would have you believe). For perspective, I've also been shopping since October, and have spent 20k on only heavy categories like RTW, jewelry and watches, with zero bag offers whatsoever. In the US. At this point, I've taken a step back and it's eh, might continue with this SA or not.

 

[acrowcounted]

I think your SA really likes you and is trying to "increase" your purchase history by including overseas purchases. There is no reason to not believe her/him if they say the SM can see overseas purchases. I guess for favorite clients they can make exception for a bag offer and include worldwide purchase history. I think it may be SA is trying to get you a special bag soon!

Much more likely that the company is making headway on what they’ve been claiming to be working on for a few seasons now, which is linking household accounts worldwide to try to more strictly enforce the two quota bags per person per year global allotment. In Europe where this has already started happening, there is more than one level of profile permissions due to privacy concerns.

 

[rachrach1017]

Much more likely that the company is making headway on what they’ve been claiming to be working on for a few seasons now, which is linking household accounts worldwide to try to more strictly enforce the two quota bags per person per year global allotment. In Europe where this has already started happening, there is more than one level of profile permissions due to privacy concerns.

Totally understandable. She did ask my husband to sign for acknowledgment that they had included his middle name on the profile.

I’m not concerned about 2 quota allotment per calendar year (although we spent 2:1 already in January) I can wait for the B/K (even if I might be dying inside to get it lol) Me and my DH learn to appreciate the H craftsmanship and love/enjoy things that we have bought so far. H is definitely got us wrapped around their fingers lol

 

[closetluxe]

I have several thoughts on this. It all depends where you are in the world. I've seen posts and youtube videos of customers in places like Europe and Mexico having little or literally no prespend, just putting down a wishlist and getting called maybe a few months later with very coveted size and color bags. However I'd say if you are in Asia or the US where the H game is unfortunately going very, very strong and in the US where stock is very low, it is not looking good for you (and a lot of shoppers). I see a few options for you. You could trying buying 1-2 higher ticket items, see if that changes your SA tune, in categories like jewelry, watch, RTW and then switch if no luck. at least then you'll have done everything you could and the spend so far is not wasted. Or switch now, but the chances of a better experience at a different store are going to be about the same. Unicorn SA and unicorn SA relationships are few and far between in places like the US and Asia (contrary to what some would have you believe). For perspective, I've also been shopping since October, and have spent 20k on only heavy categories like RTW, jewelry and watches, with zero bag offers whatsoever. In the US. At this point, I've taken a step back and it's eh, might continue with this SA or not.

When you say zero bag offers, do you also mean non-quota bags like picotins or evelynes?

 

[Itinerantd]

When you say zero bag offers, do you also mean non-quota bags like picotins or evelynes?

To be fair I am not interested in Evelyn’s or picotin and did not ask for one so I don’t know my chances if I were to ask for one. But I have not been offered any out of the blue either. Also to clarify I did give my birkin wishlist the second visit and SA was friendly about it but is friendly in general. And recently they asked me if I was interested in Constances. I am not interested. So not sure if SA was hinting that my level of spend is enough for a Constance at this store right now or if they just were being nice and chatting, trying to keep some hope up lol not sure if the Constance thing counts as an offer.

Edit: So yes, no bag offers including non-quota bags, but I have not asked for any either. (I do have some on my future list but do not want to ask until after my first quota as to not interfere with)

I think there are too many customers here bottlenecked at a certain spending level. My SA as friendly as they are did not even remember the #1 color/size bag I wanted (they specifically asked me what was my #1 exact bag and size saying they prefer to focus on one bag at a time per customer) - recently SA said they were looking for a completely different color and size than I had said (just some generically popular combination - a small, pink bag - not even close to what I said was #1 at all (a B30 noir)! lol) I don't fault them considering it was just the busy holidays and pink was mentioned when I went through colors I liked, but just a small sign that perhaps I am merely an average customer at best.

 

[rebeday]

Question for everyone--I want to make my second purchase. The SA I had worked with emailed me yesterday at noon with an avalon blanket (different color from what I wanted). I responded a few hours later asking if she can hold it till Friday. I followed up again just now. Is it too much to call the store? I just don't want it to sell.

 

[hphile]

Question for everyone--I want to make my second purchase. The SA I had worked with emailed me yesterday at noon with an avalon blanket (different color from what I wanted). I responded a few hours later asking if she can hold it till Friday. I followed up again just now. Is it too much to call the store? I just don't want it to sell.

TBH any SA will do their best but if it's a popular item, they probably can't do that much to hold it unless you pay in advance. Especially since you're not a regular client so they doesn't know how likely you are to buy it. My two cents!

I never expect things to be held for me unless I
a. pay in advance
b. got a verbal/written confirmation that it will be held for me

 

[RitaLA]

Question for everyone--I want to make my second purchase. The SA I had worked with emailed me yesterday at noon with an avalon blanket (different color from what I wanted). I responded a few hours later asking if she can hold it till Friday. I followed up again just now. Is it too much to call the store? I just don't want it to sell.

I would call the store and see if you can pay for it. Your SA might be busy or on her day off. I had stuff held for me and I called the store to come and get and I told then who my SA was. Nowadays, due to low inventory, I heard they are not putting stuff on hold (mainly bags). You want it, you get it. That’s probably up to each store manager on how they will handle their inventory. So when in doubt, either call the store or head over there (if it’s short distance).

 

[selfawarebaddesign]

Feeling super discouraged and lost, would love any feedback you might have related to my experience:

I moved to LA recently. I’ve purchased 2 mens ties and 2 twillies across SF, SCP, and BH. While my purchase history is small currently and I have no dedicated SA, I’m ready to shop more regularly and BH is my local store. I went in today hoping to connect with an SA who may be looking for a new client. My assigned SA was very kind and offered me a tour of each floor. He even offered me a Picotin 22 in Gris Felt / Swift. I expressed appreciation, but didn’t love the bag and declined (graciously, I hope). After walking thru the store, we checked out with a 90x90 scarf and a Bastia. While checking out (after viewing the felt Pico and touring the store), I noticed the SA removed a business card from my boxes, and returned it to his suit jacket. I assumed it was an extra in-store, but there was no business card in my shopping bag after I walked out.

Any ideas on what I did wrong or why this SA didn’t want me as a client? Is it related to my limited spend today or did I give bad vibes? General tips on connecting with a new SA? Thanks in advance.

 

[corgimom11]

Feeling super discouraged and lost, would love any feedback you might have related to my experience:

I moved to LA recently. I’ve purchased 2 mens ties and 2 twillies across SF, SCP, and BH. While my purchase history is small currently and I have no dedicated SA, I’m ready to shop more regularly and BH is my local store. I went in today hoping to connect with an SA who may be looking for a new client. My assigned SA was very kind and offered me a tour of each floor. He even offered me a Picotin 22 in Gris Felt / Swift. I expressed appreciation, but didn’t love the bag and declined (graciously, I hope). After walking thru the store, we checked out with a 90x90 scarf and a Bastia. While checking out (after viewing the felt Pico and touring the store), I noticed the SA removed a business card from my boxes, and returned it to his suit jacket. I assumed it was an extra in-store, but there was no business card in my shopping bag after I walked out.

Any ideas on what I did wrong or why this SA didn’t want me as a client? Is it related to my limited spend today or did I give bad vibes? General tips on connecting with a new SA? Thanks in advance.

I won't comment on the spend thing but if you enjoyed shopping with the SA and you had a general feeling that you'd like to continue to work with them -- why not just let them know that? After my first trip into the store concluded (this was a few years ago now, pre-covid FWIW), I let my now SA know that I really appreciated his help, was going to be interested in a few more items in the near future and asked for a card so that I could contact him next time I wanted to come back in and shop. I would assume if you are a bit more direct, you'll be able to better easily tell if that SA would be able to take you on potentially as a client.

 

[acrowcounted]

Feeling super discouraged and lost, would love any feedback you might have related to my experience:

I moved to LA recently. I’ve purchased 2 mens ties and 2 twillies across SF, SCP, and BH. While my purchase history is small currently and I have no dedicated SA, I’m ready to shop more regularly and BH is my local store. I went in today hoping to connect with an SA who may be looking for a new client. My assigned SA was very kind and offered me a tour of each floor. He even offered me a Picotin 22 in Gris Felt / Swift. I expressed appreciation, but didn’t love the bag and declined (graciously, I hope). After walking thru the store, we checked out with a 90x90 scarf and a Bastia. While checking out (after viewing the felt Pico and touring the store), I noticed the SA removed a business card from my boxes, and returned it to his suit jacket. I assumed it was an extra in-store, but there was no business card in my shopping bag after I walked out.

Any ideas on what I did wrong or why this SA didn’t want me as a client? Is it related to my limited spend today or did I give bad vibes? General tips on connecting with a new SA? Thanks in advance.

Are you sure it was a business card? Boxes for items like a Bastia have a product tag on them that some stores don’t like to include with the purchase so perhaps he was removing that. Otherwise, if your experience was otherwise enjoyable, you can find the SAs name on your receipt and I would recommend calling the store to set up an appointment with him next time you want to shop. Good luck!

 

[RitaLA]

Feeling super discouraged and lost, would love any feedback you might have related to my experience:

I moved to LA recently. I’ve purchased 2 mens ties and 2 twillies across SF, SCP, and BH. While my purchase history is small currently and I have no dedicated SA, I’m ready to shop more regularly and BH is my local store. I went in today hoping to connect with an SA who may be looking for a new client. My assigned SA was very kind and offered me a tour of each floor. He even offered me a Picotin 22 in Gris Felt / Swift. I expressed appreciation, but didn’t love the bag and declined (graciously, I hope). After walking thru the store, we checked out with a 90x90 scarf and a Bastia. While checking out (after viewing the felt Pico and touring the store), I noticed the SA removed a business card from my boxes, and returned it to his suit jacket. I assumed it was an extra in-store, but there was no business card in my shopping bag after I walked out.

Any ideas on what I did wrong or why this SA didn’t want me as a client? Is it related to my limited spend today or did I give bad vibes? General tips on connecting with a new SA? Thanks in advance.

I agree with other posts. Don’t be quick to judge. I would express to your SA your interest in continuing working with him. Before I met my SA, I stopped by the store chatted quickly and asked her if she was accepting new clients and of she was willing to have me as a customer. She was positive about it and said she would love to. We’ve been working together for 9 months now. She is amazing. It took her sometime to warm up to me. She said she gets a lot of new customers but once they realize it might take them a while to get a bag, they give up. So she moves very slowly to develop the relationship. So just be authentic and show interest. Be patient and build the relationship one day at a time.