Hi everyone!! I'd like to ask your advice on my situation:
So my SA has left Hermes a couple of months ago. On 2-3 appointments before she left, she assisted me but halfway through it she excused herself cause she had other things to do and asked SA B to help me with my purchases instead. I thought it was weird at first but I just went along with it. I even pre-ordered a couple of stuffs with SA B because I thought the purchases will go to my SA anyway because SA B was just helping her a bit. After every appointment my SA would still talk to me and thank me. She also still texted me on my wishlists and other things so I thought she was just truly occupied at the time and didn't think much of it.
A few weeks later she offered me my quota bag and told me she's leaving. This is when the last few interactions made sense to me - maybe she didn't want me to get too attached with her because she knows she's leaving?? Anyway, she said she will introduce me to an SA who will take care of me. I thought it would be SA B who have helped me in the past couple appointments, but it was not. It's a new SA - let's call her SA C. So my SA and SA C were there when I picked up my bag and I started to browse with SA C already but didn't find anything I like, so I just took the bag and SA C finalized my purchase at the cashier. I believe now my account is under SA C.
My interaction with SA C stopped there because a few weeks later we went into lockdown for a couple of months here in AU. I haven't texted her at all since the bag pick up and haven't made any other purchases either.
During lockdown I had thought about the status of my pre-order that I made with SA B, but I thought I'll just ring SA C after the lockdown and make appointment. Easier that way anyway. Fast forward to today (3-4 months since last interaction), I got a text from SA B (not SA C) saying that my pre-order has arrived. She also asked me if I need anything else and if I want to make appointment with HER (not SA C) next week.
Now I'm confused. My old SA handed me over to SA C so I thought I would be in contact with SA C from now on and the SAs have some sort of 'codes' to not contact other SA's clients.
Can I make appointment and continue shopping with SA B? Or should I decline and contact SA C instead? Or should I just ask this to SA B and clear things out? I don't mind shopping with either SA and just want to make sure I don't break any rules or offend any SAs.
THank you for reading!! Sorry for the long post