Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#4,096
I think it’s also important to find an SA you like, not just stick to one because you think you have to. If you don’t vibe with an SA no matter how much time passes and spend you do with him/her, you may never get what you desire.
 
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#4,097
Hikitten said:
So here’s my update. Apologies if this is not the right thread for it. I love reading here to learn about everyone’s journey.
So a bit of the backstory. I found a lovely SA at my local boutique in December 2019 but didn’t make my first purchase with her until March 2020 before lockdown. Fast forward a few purchases in scarves shoes and home wear I find out she’s leaving the store to go back to school in February 2021. When the stores opened up again in March this year I found a new lovely SA and have since bought sandals, a dog leash and just this week a pair of earrings in fine jewelry. And the next day she emails me with a surprise. The surprise was not a quota bag but a bag that’s been on my list in a color I couldn’t resist. She offered me a Picotin 18 in nata that was for display only. She knows I’ve been looking for one for awhile and have not bought any bags from this location so it was a lovely surprise and so sweet for her to take care of me.
it seems quite difficult nowadays to get any bags with covid and lockdowns so I understand quota bags will not happen fast. I’m hopeful that’s this will be a nice lasting relationship and hope to get more bags from my wishlist (plus many other H items) but for now I’m happy to take a small break.
thanks for letting me share.
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Congrats! I just got offered a Picotin 18 as well but in Etoupe this weekend. It wasn't on my radar but my SA asked if I had ever thought of it or a Lindy. He offered me my choice of Etoupe or Gold in the Picotin and the Lindy (smallest size but not mini) in Mikonos. I happily accepted the Etoupe.
 
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#4,098
A couple of weeks ago I booked an appointment at my usual store to pick up an item that my SA had ordered for me that had arrived in store. When I book the appointment I usually ask for my SA. However when I turned up, my SA was not in (either due to sickness or switched schedules) - I hadn’t emailed her beforehand as I was only planning up on picking up the item.

Anyway, everyone in my usual store is very friendly and I was served by another SA. I tried on a few display bags since I was there anyway and asked (on a whim) if there was any picotin 18. She brought out a picotin 18 eclat which I fell in love with and ended up also picking out a twilly with her.

I feel bad not having this experience with my usual SA but felt that I got lucky with the bag and didn’t want to pass it up. Will this affect the relationship with my usual SA even though it’s the same store?
 
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#4,099
LifestyledchoicesL said:
A couple of weeks ago I booked an appointment at my usual store to pick up an item that my SA had ordered for me that had arrived in store. When I book the appointment I usually ask for my SA. However when I turned up, my SA was not in (either due to sickness or switched schedules) - I hadn’t emailed her beforehand as I was only planning up on picking up the item.

Anyway, everyone in my usual store is very friendly and I was served by another SA. I tried on a few display bags since I was there anyway and asked (on a whim) if there was any picotin 18. She brought out a picotin 18 eclat which I fell in love with and ended up also picking out a twilly with her.

I feel bad not having this experience with my usual SA but felt that I got lucky with the bag and didn’t want to pass it up. Will this affect the relationship with my usual SA even though it’s the same store?
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Curious as to which SA name is on your receipt under the individual items?
 
#4,101
LifestyledchoicesL said:
A couple of weeks ago I booked an appointment at my usual store to pick up an item that my SA had ordered for me that had arrived in store. When I book the appointment I usually ask for my SA. However when I turned up, my SA was not in (either due to sickness or switched schedules) - I hadn’t emailed her beforehand as I was only planning up on picking up the item.

Anyway, everyone in my usual store is very friendly and I was served by another SA. I tried on a few display bags since I was there anyway and asked (on a whim) if there was any picotin 18. She brought out a picotin 18 eclat which I fell in love with and ended up also picking out a twilly with her.

I feel bad not having this experience with my usual SA but felt that I got lucky with the bag and didn’t want to pass it up. Will this affect the relationship with my usual SA even though it’s the same store?
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I think as long as you let your usual SA know, and your transparent about it. It shouldn’t be an issue. I’ve shopped with other SA’s in the same store when my SA wasn’t available esp during Covid and he was totally cool with it but I always let him
Know and made it a point to reaffirm that my preference would be to shop with him.
 
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#4,102
LifestyledchoicesL said:
A couple of weeks ago I booked an appointment at my usual store to pick up an item that my SA had ordered for me that had arrived in store. When I book the appointment I usually ask for my SA. However when I turned up, my SA was not in (either due to sickness or switched schedules) . . .

. . . I feel bad not having this experience with my usual SA but felt that I got lucky with the bag and didn’t want to pass it up. Will this affect the relationship with my usual SA even though it’s the same store?
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This is ridiculous. Why should you assume being at fault. In good faith, you booked an appointment intending it to be with your SA. Your SA was not able to make the appointment. You took the opportunity to buy something else whilst you were there. With Hermes you have to buy items when you see them. There is a post in the 'Space for Guys modelling their Hermes' thread that you should read.
If you concerned about the spending not clocking up towards a quota bag, I don't believe a Picotin would count for much anyway.
 
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#4,103
LifestyledchoicesL said:
A couple of weeks ago I booked an appointment at my usual store to pick up an item that my SA had ordered for me that had arrived in store. When I book the appointment I usually ask for my SA. However when I turned up, my SA was not in (either due to sickness or switched schedules) - I hadn’t emailed her beforehand as I was only planning up on picking up the item.

Anyway, everyone in my usual store is very friendly and I was served by another SA. I tried on a few display bags since I was there anyway and asked (on a whim) if there was any picotin 18. She brought out a picotin 18 eclat which I fell in love with and ended up also picking out a twilly with her.

I feel bad not having this experience with my usual SA but felt that I got lucky with the bag and didn’t want to pass it up. Will this affect the relationship with my usual SA even though it’s the same store?
Click to expand...
Your SA wasn't in-not your problem.
I work in sales and once a regular client of mine desperately wanted an appointment at short notice to buy an outfit for a party-
she messaged me on my work phone I was going to be off on the day she wanted to shop and had made arrangements I couldn't change so I gave her details to one of my associates who helped her and did a 6k sale.
It doesn't bother me I wasn't around to take the appointment and the customer comes first.
It shouldn't bother your SA..How many times do I have to stress that as Hermes clients you are not in dating relationships with your SA you are not 'two timing' them.
The items you purchased go on your profile whoever you shop with so dont overthink it.
Sales assistants leave/go on maternity leave/have holidays.
Its their job you are not their friend (or vice versa) you are their client and ONE OF MANY.
They probably won't even register that you came in when they were off and shopped with someone else.
 
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#4,104
maxroxxherhandbags said:
Your SA wasn't in-not your problem.
I work in sales and once a regular client of mine desperately wanted an appointment at short notice to buy an outfit for a party-
she messaged me on my work phone I was going to be off on the day she wanted to shop and had made arrangements I couldn't change so I gave her details to one of my associates who helped her and did a 6k sale.
It doesn't bother me I wasn't around to take the appointment and the customer comes first.
It shouldn't bother your SA..How many times do I have to stress that as Hermes clients you are not in dating relationships with your SA you are not 'two timing' them.
The items you purchased go on your profile whoever you shop with so dont overthink it.
Sales assistants leave/go on maternity leave/have holidays.
Its their job you are not their friend (or vice versa) you are their client and ONE OF MANY.
They probably won't even register that you came in when they were off and shopped with someone else.
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I agree with you 100%!

however, I have heard from friends and read some experiences here in the forum that have had SA’s who get offended when they shop with other SA’s and then they aren’t offered quota bags or items they ask for. Again, I don’t understand why since like you said it should be about the customer experience.
 
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#4,106
Naynaykilla said:
I agree with you 100%!

however, I have heard from friends and read some experiences here in the forum that have had SA’s who get offended when they shop with other SA’s and then they aren’t offered quota bags or items they ask for. Again, I don’t understand why since like you said it should be about the customer experience.
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Beware any reports filtered by disgruntlement or disaffection.
 
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#4,108
Naynaykilla said:
True. There are always 2 sides to a story. Personally, I as a courtesy let my SA know, so there aren’t any surprises.
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That is also a way of sharing your enthusiasm for Hermes and that is what they want to know.
Your SA would share your pleasure.
SAs are not stupid or as shallow as many posters must believe. They know that their regular customers would probably have bought the item from them if they had been available.
They understand that if you are travelling, you would be interested to visit other Hermes boutiques you might come across. Should you see an item that interests you, any decent SA would understand that it would be sensible to buy it there and then, because they know that might not be able to source it for you.
 
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