Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#2,521
MissSteph said:
So it's me again who got all crazy because my SA didn't reply to my email. I am happy to report that I went to the store and she greeted me very warmly and apologized for not having the time to reply to my email. I was nervous because I did take a 4 months break from Hermes due to my difficult pregnancy (no mood for shopping) and thought that it hurt my newly established SA relationship. Anyway, after hinting that I am looking for a classic tote, she asked me for my wishlist and I promptly and happily given her mine (35B in gris fam and 28K in rose fam). I have spent roughly 11k with her at this point and have a couple more items waiting to be transferred so I am hoping an offer won't be too far out. *fingers crossed*.

I would love to hear others experience with their SA following a brief break!
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Four month break from shopping and you were worried what your SA may think of you? Be concerned with your health after a difficult pregnancy instead! Stuff happens, people get busy. No SA is going to think negatively of this situation or you.

As I split time between a few different countries, I often go months without contacting my SA’s. Never been a problem for me. They get it - I’d wager lots of their clients are never in one place for too long, and become MIA. Good luck!
 
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#2,522
DB8 said:
Four month break from shopping and you were worried what your SA may think of you? Be concerned with your health after a difficult pregnancy instead! Stuff happens, people get busy. No SA is going to think negatively of this situation or you.

As I split time between a few different countries, I often go months without contacting my SA’s. Never been a problem for me. They get it - I’d wager lots of their clients are never in one place for too long, and become MIA. Good luck!
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I know! Haha I was crazy. The hormone did not help. :) Thank you!
 
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#2,526
acrowcounted said:
Visit in person, spend some time chit chatting, make a purchase, discuss future purchases including wishlist quota items.
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This has me thinking: what are alternatives when you don't live near the boutique and don't have reasons to travel that way outside of visiting H? I'll buy scarves and such over the phone, but would it be better to have my SA hold these and go out once or a twice a year? It just feels a bit excessive to book a flight out there simply to go to H.
 
#2,527
leechiyong said:
This has me thinking: what are alternatives when you don't live near the boutique and don't have reasons to travel that way outside of visiting H? I'll buy scarves and such over the phone, but would it be better to have my SA hold these and go out once or a twice a year? It just feels a bit excessive to book a flight out there simply to go to H.
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I think SAs would prefer to ship you items regularly via phone order than holding them for an excessive amount of time. That being said, if you aren’t visiting at least once per year, it’s kind of out of sight, out of mind, imo.
 
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#2,528
I was wondering if there is a “time limit” to profile building? Say you stop frequenting the store for a few months or half a year etc., does your wishlist priority get pushed down below others who are visiting more often?
 
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#2,529
Deendeen said:
I was wondering if there is a “time limit” to profile building? Say you stop frequenting the store for a few months or half a year etc., does your wishlist priority get pushed down below others who are visiting more often?
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I think it ultimately depends on your relationship. A few months don’t sound unusual even for a local person. At the same time, visiting often is one of the factors that would improve your relationship with the SA. Short answer would be yes...they would prioritize whoever visits more often if other factors are the same between clients but that’s not how real life works.
 
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#2,530
I ve had a ‘relationship’ for a few years now, and kinda like it. Nothing to do with getting bags, it’s just a very pleasant way of shopping. It’s very French actually, we have a ‘relationship’ with the guy that owns a French bar near our flat and is great. We get things off the menu, he reserves a table for us wether we book or not that sort of thing...
 
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#2,531
Deendeen said:
I was wondering if there is a “time limit” to profile building? Say you stop frequenting the store for a few months or half a year etc., does your wishlist priority get pushed down below others who are visiting more often?
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I think it all boils down to "feeling the positive vibe" and connecting with your SA/SM. With H, there are no hard and fast rules. If the SA or the SM likes you, they can always make hard-to-find items magically appear.
 
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#2,532
Deendeen said:
I was wondering if there is a “time limit” to profile building? Say you stop frequenting the store for a few months or half a year etc., does your wishlist priority get pushed down below others who are visiting more often?
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It depends on your relationship with your SA. I stopped acquiring H a couple of years ago because I have so much already. I have been a customer of Hermes going on 15+ years. I went in before Xmas to buy something and inquired about the mini Lindy. My SA said to me, yes they are in high demand but if I wanted one she could get one from the back for me. So it really depends.
 
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#2,533
pasdedeux1 said:
If you pay attention, your SA may give you some hints. I've found that when I am working well with an SA, they will drop some details that might help reveal how this will work.
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You are so right. I met my second SA last year in July, we clicked immediately and I told her about my wish to purchase my dream bag.
Only 5 weeks later, I got my first Birkin (see story page 144)

I went last week to say hello and we just chatted while I was trying on some belts. I finally purchased the Kelly belt in Rose Azalée. My SA told me that this color was so me and we ended up talking about my next bag - a Kelly 28 in Rose Azalée. She asked me if I would prefer Palladium or Rose Gold - I said Palladium. She blinked and said: Noted :smile:
 
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#2,534
Deendeen said:
I was wondering if there is a “time limit” to profile building? Say you stop frequenting the store for a few months or half a year etc., does your wishlist priority get pushed down below others who are visiting more often?
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Depends really. In today's time it's so easy to stay in touch and at least in the US, H provides them a phone - so it's less work to keep things up.

For stores I've frequented for a long time, I'm known even to SAs who aren't "mine." I think it more depends on your propensity to spend, really.
 
#2,535
Please excuse the longish lead-in, as this is my 1st post...
I was on vacation recently and made my 1st H in-store purchase (I had purchased 2 scarves on-line in the past) and worked with a very nice SA who was great at helping me decide between 2 scarves I liked (I ended up buying both). It was a great experience, but I'm not sure how much of it was her customer service or the beginning of a genuine working relationship.

I went back 2 days later and she helped me decide on a couple of bangles I was interested in. Again, it was a great experience and I felt it had the beginnings of a good working collaboration, as she started giving me more personal feedback on my choices.

At the end of the 2nd visit, she thanked me warmly and gave me her business card and her phone number and told me to text her if I wanted anything.

My question is, should I "bug" her for help to purchase items that I can easily buy on-line? I am not, and will never be a big spender (by H standards).

Thanks for your advice.
 
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