I've had a 20 year history with H, mostly traveling. I buy what I love, and really appreciate the products, particularly scarves, watches and SLG's.
For the last year, I've made regular trips to my home store, working with one SA - the person assigned by the manager on the floor to help me on my first visit. We don't have a real connection. She's polite enough, but certainly not friendly, nor helpful. The only communication we've ever had is if I go to the store - she's only answered one email in all that time, never returned a phone call, never sourced a hard-to-find product I was looking for, etc. I've lost much of my enthusiasm for shopping at H because of her and order more online, but still make purchases every 6-8 weeks or so in store. Also, she's always been firm that the wait for a neutral B would be 3-4 years. Again, I am a true fan of the H brand, and am not shopping just to get a bag, but it would be nice, and that seems like a very long time. Combine that with her generally uninterested/unhelpful manner and behavior, and I'm not enjoying my in-store experiences with H.
Twice in the last few months, when I went to the store and asked for my SA she was not there. Another SA helped me both times, and he was incredibly friendly and helpful. It was a whole new shopping experience, completely different, and the way luxury shopping has always been in my experience, before this other SA. On the second visit, which was last week, he offered me a complete dream bag, which I happily accepted! Going forward, I only want to shop with this second SA. I understand from reading this forum that it is difficult, if not impossible, to switch SA's, but I really want to make the change. This second SA knew I was working with the first one, but offered me the bag because he knew I would love it for Christmas. To make the switch, would you suggest a conversation with the SM? I haven't met the SM before.
