Maintaining an H relationship

[papertiger]

Please focus on the title of this thread rather than each other, TY

If you find it very hard to ignore certain people, please feel free in adding them to your 'Ignore' list.

For advice on how to obtain a B/K/C please go to the reading room in the Reading Room The Newbie's HOW DO I GET A BIRKIN (or other bag) Reading Room

For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.

 

[acrowcounted]

May not be in the right thread - so apologize.

I have been with H for almost 2 yrs now, but I still haven't figured out what SA means when they "order" something. Does that mean Podium order?

for example, I want a few silk items I hope to get when I see my SA in Sept, she said she put in an order, and hopefully, it will come it before then. In my head, the Podium order prob will take longer than couple weeks... but I could just be confused.

“Order” simply means she put your name in the queue as a recipient when the item arrives to store. The store orders whatever they order at Podium and then, if they choose to, they can place an “order“ on your account for that item. Think of it as just a potential reservation or ”a hold”. However these orders can fall through for numerous reasons so it’s never a guarantee. (The store may not receive as many as they had podium ordered, too many SAs may have submitted holds, another SA can disregard the holds, a piece could arrived damaged or for display, etc)

 

[_kiki119_]

“Order” simply means she put your name in the queue as a recipient when the item arrives to store. The store orders whatever they order at Podium and then, if they choose to, they can place an “order“ on your account for that item. Think of it as just a potential reservation or ”a hold”. However these orders can fall through for numerous reasons so it’s never a guarantee. (The store may not receive as many as they had podium ordered, too many SAs may have submitted holds, another SA can disregard the holds, a piece could arrived damaged or for display, etc)

thank you so much for all your knowledge!
Totally makes sense to me as I have only ever rec'd one item the store has "ordered" for me.

 

[acrowcounted]

thank you so much for all your knowledge!
Totally makes sense to me as I have only ever rec'd one item the store has "ordered" for me.

With low inventory everywhere, it seems the SAs are trying to pre sell everything by putting ”orders” in on all expected stock. They seem to be encouraging orders for even “maybe” or “I’d need to try it on first” items just so that their clients don’t miss out on the 10% chance that they’d actually want it. But they also all seem to recognize that some of these ”orders” fall through when the client decides against the item so they put in far more reservations than the anticipated quantity of product.

 

[_kiki119_]

With low inventory everywhere, it seems the SAs are trying to pre sell everything by putting ”orders” in on all expected stock. They seem to be encouraging orders for even “maybe” or “I’d need to try it on first” items just so that their clients don’t miss out on the 10% chance that they’d actually want it. But they also all seem to recognize that some of these ”orders” fall through when the client decides against the item so they put in far more reservations than the anticipated quantity of product.

make SO MUCH SENSE as if you were in my head or in my conversation with my sa!
my SA showed me a piece of RTW that I want to try on first and I felt bad for her to hold it until the end of Sept for me, but she just said no problem!

some brands don't hold things more than 2 hrs and I was so surprised they could hold that long! H service surprises me ALL THE TIME haha

 

[Luxe888]

Do SAs in the US care of clients buy hot items like Chypre or non quota bags on the site? Or if an item purchased on the site is returned? Chypre and almost all bags are difficult to get not to mention that stores aren’t really doing remote sales for most stock and definitely not for bags. I’m wondering if an SA saw a few online purchases for shoes and bags and a return to the website if the items didn’t work out would that impact chances for a quota bag offer in the boutique later on? Please keep in mind the boutique is out of state so shopping in store isn’t possible often except maybe once or twice a year. Tia!

 

[topglamchic]

your phrasing may have given the impression that once you bought x items and got the Birkin, you might be done or spending might be on the decline. An SA can better persuade an SM that a client should get a coveted bag if it’s reasonably certain that the client will ramp up spending post Birkin. when an SA says come by often in order to increase one’s chances, to me, that’s code for keep up your shopping on a regular, some what generous basis to be top of mind. If you simply attempt to stretch out small purchases, simply to get to some perceived reward, it becomes tortuous for both the SA and for you. JMO

Hi @880 can you explain further. For example, suppose one is not interested in fine jewelry, an exotic watch, or a CDC with diamons however, one is interested in a lovely swimsuit, a sweater, blanket, earrings. The client is buying what they like albeit maybe stretching out small purchases but, really taking their time enjoying pieces that fit them. Do you think this would "become tortuous for the SA."

 

[lala_retro]

Do SAs in the US care of clients buy hot items like Chypre or non quota bags on the site? Or if an item purchased on the site is returned? Chypre and almost all bags are difficult to get not to mention that stores aren’t really doing remote sales for most stock and definitely not for bags. I’m wondering if an SA saw a few online purchases for shoes and bags and a return to the website if the items didn’t work out would that impact chances for a quota bag offer in the boutique later on? Please keep in mind the boutique is out of state so shopping in store isn’t possible often except maybe once or twice a year. Tia!

I don't think an SA would mind if you bought things online or return them, as online sales are completely unrelated to them. Usually the client prefers to consolidate purchases to in store to better their profile, but if it's an item that the store doesn't have and/or the SA is unable to otherwise obtain for you, then you should totally grab them online!

 

[_kiki119_]

Hi @880 can you explain further. For example, suppose one is not interested in fine jewelry, an exotic watch, or a CDC with diamons however, one is interested in a lovely swimsuit, a sweater, blanket, earrings. The client is buying what they like albeit maybe stretching out small purchases but, really taking their time enjoying pieces that fit them. Do you think this would "become tortuous for the SA."

can't speak for 880
I think it all depends on your SA and the relationship. I am one who makes small purchases here/there to keep my profile under my SA's radar, but things that I know it is easy to source/find. And I usually do a bigger purchase when I go in there in person once a year. I never get the sense my SA feels the smaller purchases are tortous, since I give her time to fulfill requests, and always buys things I requested.

 

[880]

Hi @880 can you explain further. For example, suppose one is not interested in fine jewelry, an exotic watch, or a CDC with diamons however, one is interested in a lovely swimsuit, a sweater, blanket, earrings. The client is buying what they like albeit maybe stretching out small purchases but, really taking their time enjoying pieces that fit them. Do you think this would "become tortuous for the SA."

No of course not. I agree with you (and with @_kiki119_ and others like @waterlily112) that you should go at your own pace and enjoy your purchases, large or small.

I simply meant if your SA gets the impression (mistaken or not) that you are spacing out your purchases for the express purpose of getting a QB within a certain timeframe, it can become a tortuous process.

 

[_kiki119_]

the express purpose of getting a QB within a certain timeframe, it can become a tortuous process.

This!!! These SAs hear qb requests all day long, i really feel for them.

I feel sometimes being courteous and understanding will build your relationship quicker than being a demanding big spender

 

[topglamchic]

thank you @880 and @_kiki119_ for highlighting this point as I would really like to get to know the brand, enjoy the purchases and just take my time.

 

[DoggieBags]

Did you click with any of the SAs you worked with? Don't be afraid to ask for their info yourself

If I like the SA who assisted me, I ask for their card. Some give me their card at that point. A few others say they’re out of cards which I read as they’re not interested in taking me on as a regular client which is also fine. One Chanel SA clearly wasn’t just making an excuse though. He must really have been out of cards lol because he whipped out his phone and asked for my contact info and then texted me his contact info right then and there.

 

[Limelightlane]

Question regarding returns. I returned an Oran Nano charm and bought some Neo Boots and a leather strap belt for my mini Constance buckle. I don't love the boots and thinking of returning them, but a friend told me if I do it will derail me from a quota bag this year. I accepted a Constance 24 in June. Thoughts on this as I am 1:1 ratio right now without the boots and have not been offered a quota yet. I have never returned anything to Hermes but exchanged an Heure watch in Barenia leather for a similar Heure watch in gold epsom a few months ago. My SA and I have a pretty good relationship and been shopping with him for 2 years. What are your thoughts?

 

[acrowcounted]

Question regarding returns. I returned an Oran Nano charm and bought some Neo Boots and a leather strap belt for my mini Constance buckle. I don't love the boots and thinking of returning them, but a friend told me if I do it will derail me from a quota bag this year. I accepted a Constance 24 in June. Thoughts on this as I am 1:1 ratio right now without the boots and have not been offered a quota yet. I have never returned anything to Hermes but exchanged an Heure watch in Barenia leather for a similar Heure watch in gold epsom a few months ago. My SA and I have a pretty good relationship and been shopping with him for 2 years. What are your thoughts?

For best chances at a quota bag, don’t make returns. It’s not going to automatically ”disqualify” you but I’m reading three returns in the past few months which doesn’t look great and if I’m a store manager, I’m starting to see you as a fickle purchaser (no offense). Also, if you do attempt to return the boots, make sure they are absolutely spotless or else drama could ensue.

 

[carlinha]

For best chances at a quota bag, don’t make returns. It’s not going to automatically ”disqualify” you but I’m reading three returns in the past few months which doesn’t look great and if I’m a store manager, I’m starting to see you as a fickle purchaser (no offense). Also, if you do attempt to return the boots, make sure they are absolutely spotless or else drama could ensue.

Does this count for online purchases as well, or just in store?