Maintaining an H relationship

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#3,095
Please focus on the title of this thread rather than each other, TY

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For advice on how to shop at your local store please do a search in Hermes Shopping sub-forum and look for your store/region/country.
 
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#6,691
Helventara said:
Only your SA can answer that. But me, I've been hunting card holders for a while and my store doesn’t get any (they showed me the stock on all of the shops). They told me to just buy online quick before it’s gone. On the other hand, if it's for a new scarf, I go to the store and order.

It’s useless to try to guess the meaning behind every exchange. When in doubt, I ask. When my SA not around, I get someone else to help and as a benefit, I get to know another SA. Soon, the whole store knows me and that can only be a good thing.
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I’m too scared to ask, scared to bother my SA then she could hate me .
I will be going to the store to buy the items I saw online, as they are available according to the client service. But I don’t know if I ask to see my SA so she can show me the items and finalize the purchase with me (not sure she will be free to help me as I’m not gonna book an appointment with her) or should I ask another SA then purchase and leave the store quietly
 
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#6,692
midiali said:
I wish I know. Should I ask an SA (maybe not mine) about that?
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I wouldn’t. Go with what your SA has advised you, because that’s obviously what she would like you to do (order some items as you see them online). Client-SA relationship is a two-way street, through repeated interactions you will groom the SA to your preferred styles and shopping habits, at the same time your SA will groom you to a shopping rhythm that works best for them (i.e. SAs that like remote sales are super responsive to texts, SAs that want to earn extra commission will offer to place online orders for you), over time the two of you should settle into an optimal style that's suitable for both parties. If it's super important to you to consolidate all purchases to your store for the sake of profile building, then perhaps consider switching to a different SA that prefer consolidating clients.

I wouldn't read too much into the reason behind her telling you the store doesn't have an item despite CS saying the store does have it. Sometimes inventory isn't updated in real time, sometimes even though the item is technically there it has been reserved for another client and therefore is not available for sale. There is really no incentive for the SA to lie about stock availability in the store. I have a pretty solid relationship w/ my SA, I asked about a wallet and a cardholder, she told me the store does get wallets here and there so the wallet is feasible, but the store for some reason has a lot of trouble getting other SLGs, so I should just grab the cardholder if I see it online. So even when you are not a new client and have a good relationship, there will be times when SAs just tell you to order online if they don't see a realistic chance of fulfilling your request.
 
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#6,693
lala_retro said:
I wouldn’t. Go with what your SA has advised you, because that’s obviously what she would like you to do (order some items as you see them online). Client-SA relationship is a two-way street, through repeated interactions you will groom the SA to your preferred styles and shopping habits, at the same time your SA will groom you to a shopping rhythm that works best for them (i.e. SAs that like remote sales are super responsive to texts, SAs that want to earn extra commission will offer to place online orders for you), over time the two of you should settle into an optimal style that's suitable for both parties. If it's super important to you to consolidate all purchases to your store for the sake of profile building, then perhaps consider switching to a different SA that prefer consolidating clients.

I wouldn't read too much into the reason behind her telling you the store doesn't have an item despite CS saying the store does have it. Sometimes inventory isn't updated in real time, sometimes even though the item is technically there it has been reserved for another client and therefore is not available for sale. There is really no incentive for the SA to lie about stock availability in the store. I have a pretty solid relationship w/ my SA, I asked about a wallet and a cardholder, she told me the store does get wallets here and there so the wallet is feasible, but the store for some reason has a lot of trouble getting other SLGs, so I should just grab the cardholder if I see it online. So even when you are not a new client and have a good relationship, there will be times when SAs just tell you to order online if they don't see a realistic chance of fulfilling your request.
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Thank you for you reply so much things I learn here.
I will stay with my SA since it’s my one and only since my H journey (about 2 years ago). It’s super hard to get the contact of a SA where I live, especially for the leather department. She is very lovely over the twice occasions we met. She is also the one who ordered an qb for me even I don’t have any purchase history with her (a little with the store).
I think the best way is to not bother her until my bag arrives, thus she will reach me to book an official appointment with her. I will wait until then to ask how she would like to proceed in the future. Maybe right now she can’t really officially be my SA since she works in the leather department and I don’t have any leather purchase (the items I wanted to buy is housing department)
I will go to the store grab the items i want with another SA (in my store each SA works for a specific department)
 
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#6,694
Hi everyone, don’t know if there is anyone here talked about this before, but I would really want some advice. My SA’s birthday is approaching and I would like to give him a birthday gift just to thank him for being so helpful in sourcing the items for me. I am grateful for any suggestions.
 
#6,695
jwkm said:
Hi everyone, don’t know if there is anyone here talked about this before, but I would really want some advice. My SA’s birthday is approaching and I would like to give him a birthday gift just to thank him for being so helpful in sourcing the items for me. I am grateful for any suggestions.
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Hi! SAs cannot accept gifts. If you give something edible they will put it out for everyone to share.
The best you can do is remember and genuinely wish them a happy birthday and stay loyal!
 
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#6,697
lala_retro said:
I asked that question a couple of months ago, and the overall consensus was that the second offer is harder/longer than the first, though the one H YouTube that I follow consistently had super evenly spaced offers, 3 in <2yrs (B30 etoupe GHW/B25 noir RGHW/B25 Gold on Gold), all post-pandemic in a small store w/ a semi-nonresponsive SA, so I just don't know.

My first offer was in Q1 this year, now I'm in progress towards my second offer. My SA asked for my wishlist last month, so I'm guessing it may come some time around Oct. I have heard online that if you bought a QB during the first half of a year, then the second offer won't be made till the second half, but not sure how true that is.



I originally had B25 on my wishlist, after seeing one in person at a TRR store, I told my SA to cross it off because the handle was too small and I don't want to struggle to get my arm through. I don't typically carry top handle bags w/ my fingers, I like to T-rex them so my hands are free.
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Agreed. Same issue for me with a b25.
 
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#6,699
jbeans said:
If you have a solid relationship with your SA you don't need to hesitate to line up your next wish, as long as you do it in a non-pushy way. As a personal anecdote, while I was picking up my QB earlier this month I started lining up my wishes for next year (lol I like to plan ahead). We chatted about a lot of the upcoming styles, and what I'd like next, etc. etc. And then a couple weeks later as a complete surprise I'm asked to go in for an SO appt!
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Have u been their client for a while to get a SO?
 
#6,701
Suncatcher said:
I say this in the most gentlest of ways but I think customers lose sight of how many clients an SA has and if you think each of them is contacting her for an appointment the emails just multiply in her inbox. Never mind the fact that she doesn’t have an EA. Appointments only work for them if you will be on time, use your allotted time and buy something. I’m not surprised they got rid of this. My SA used to complain to me about the people who come to an appointment, soak up a couple hours of time to chat in an attempt to become “buddies” with them, peruse and look at stuff but not buy. All this to say we have to recalibrate expectations. Put yourself in her shoes. The best thing you can do is be one of those clients she just loves to have.
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I hope you don’t mind me sharing your thought also here @Suncatcher as there has been a few discussions here about emails, follow ups and general maintenance of relationship. So relevant!
 
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#6,702
jwkm said:
Hi everyone, don’t know if there is anyone here talked about this before, but I would really want some advice. My SA’s birthday is approaching and I would like to give him a birthday gift just to thank him for being so helpful in sourcing the items for me. I am grateful for any suggestions.
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I think it is store dependent. Some people have said their SAs cannot accept gifts but some have said they can. I gave my SA some macarons for their birthday. I just brought them in and asked if they can accept, mentioning there’s enough to share if that mattered, and they said yes it was.
 
#6,703
Daydrmer said:
I think it is store dependent. Some people have said their SAs cannot accept gifts but some have said they can. I gave my SA some macarons for their birthday. I just brought them in and asked if they can accept, mentioning there’s enough to share if that mattered, and they said yes it was.
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Thanks so much for the advice!
 
#6,704
Daydrmer said:
I think it is store dependent. Some people have said their SAs cannot accept gifts but some have said they can. I gave my SA some macarons for their birthday. I just brought them in and asked if they can accept, mentioning there’s enough to share if that mattered, and they said yes it was.
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in the US, small gifts are acceptable if they can be shared with the entire team. I have given individual wrapped cookies and chocolate before.

I sent my SA a Starbuck gift card as a holiday pick me up, but she had politely refused it with SM & director CC on email. So any gift cards and things cannot be shared cannot be accepted.
 
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#6,705
May not be in the right thread - so apologize.

I have been with H for almost 2 yrs now, but I still haven't figured out what SA means when they "order" something. Does that mean Podium order?

for example, I want a few silk items I hope to get when I see my SA in Sept, she said she put in an order, and hopefully, it will come it before then. In my head, the Podium order prob will take longer than couple weeks... but I could just be confused.
 
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