LV - Yorkdale -why so rude? Shoppers BEWARE! RANT>>

[Postscript]

There seems to always be a problem with SAs from Holt Renfrew! I never purchased anything from the Yorkdale location, because I felt awkward stepping in there one time. When I wanted to look at a few items from the HR on Bloor St., the SA who was supposed to be helping me made me wait 15 minutes as she was helping someone else with a bag (even though I was there first)! That was only a one time thing though, because another SA was very kind to me the last time I went in.

However, at the LV boutique down the street, also on Bloor, the moment I stepped in a delightful associate smiled at me and commented on how crazy the weather was (because it was snowing outside). She, as well as another associate immediately helped me while I was looking for a Pomme Cles. Even while I was walking around the store, the other SAs were very kind and asked me if I needed help. I highly recommend that location!

 

[timayyyyy]

I make it a point to avoid the LV @ HR Yorkdale like the plague. All the SAs there seem to be so mad at the world. I have no idea how these people keep their jobs with their snarky attitude. The one or two times I've been there, I was sassed but mind you, I sassed right back...I really couldn't help myself. I find that I have the best experience at the stand alone LV on Bloor. They're so sweet and welcoming and just plain spoil you the minute you walk in the door. Second best is the HR on Bloor.

 

[GR33NT3A]

I'm sorry to hear that you had a bad experience. I'm not too fond of the SA's at YD either. I totally agree that the chubby asian SA is very nice though, he's very approachable.

You mentioned that the SECOND time you exchanged it, the bag was faded out. I am wondering why you accepted it in the first place, instead of asking for a different one in the store that time around? This might have prevented the 2nd exchange?

 

[angeldoll]

I'm sorry to hear that you had a bad experience. I'm not too fond of the SA's at YD either. I totally agree that the chubby asian SA is very nice though, he's very approachable.

You mentioned that the SECOND time you exchanged it, the bag was faded out. I am wondering why you accepted it in the first place, instead of asking for a different one in the store that time around? This might have prevented the 2nd exchange?

Yes, I noticed because I originally bought 2 bags same day both in mono canvas, one was the galliera pm and the other neverfull. But the canvas looked different on each bag, which I thought was weird so I exchanged it. They rushed me at the shop so I ended up getting another neverfull (without thoroughly inspecting) which had different colored vachetta on the straps and trip plus a scratch on the canvas, so I went in 2 days later and exchanged one last time and im done now! never shopping there again, I will go to BLoor st.
thank you
PS Ive attached the pics of the first batch I got so you can see for yourselves. (taken with my blackberry, not edited)

 

[LVoe.]

yup SA's at bloor are sweet

 

[aprillsrin]

Can't we make a complaint or report them? Their job is to assist customers not repel them! I understand they're only human like all of us that sometimes might have a bad day - but seriously - as an LV sales assistant - it's unacceptable. I've heard a lot of bad SAs stories and have no idea why they are still allowed to work. Starbucks's willing to receive a complaint on $5 coffee and make sure their customer service are perfect everytime, why can't LV who sells $$$$ handbags do the same??

P.S. I've experience some bad SA and disappointed - it's why I favor shopping online - -"

 

[tiggycat]

The one Asian girl (sorry I don't know her name) at the Yorkdale LV was very sweet to me when I went to buy my first LV item - spent a lot of time with me to show me a Speedy even after I said I wasn't going to buy it that day, and packaged up my ZCP very nicely.

I have to say that right before that, another Asian girl SA ignored me for like ten minutes, shuffling papers while I stood right in front of her at the counter and no other customers were even in the store at the time.

 

[qaz393]

LOUIS VUITTON YORKDALE- AWFUL! So I went in to exchange my neverfull for the second time, the first one I got was faded out (like it had been out in the sun too long) the second one the straps were a different color than the rest of the bag. So I walk in today to get another neverfull and the sales associate (tall skinny, XXXX) tells me my bag is USED , when I just got it 2 days ago, because there was ONE HAIR in it ( off course mine, because its long and sheds liek crazy) and he even had the balls to tell me that he will show me one more bag and thats it because his customers are very fussy and would not want a bag with a hair in it, I said yes we are fussy thats why I am here again!. he thought was doing me a big favour exchanging my bag, like its my problem that there is something wrong with the bags? give me a break, I almost wanted a refund then and there but he brought out another bag that looked better so I took it.
Im taking a long break from LV at yorkdale, who needs customer service like this. Wont be going back there again.

no trying to troll or anything, but how does a bag at yorkdale get faded by the sun?? theres hardly any natural lighting inside the store there....

 

[angeldoll]

no trying to troll or anything, but how does a bag at yorkdale get faded by the sun?? theres hardly any natural lighting inside the store there....

My statement wasnt supposed to be taken literally. The bag just looked old and faded as if for example it were in the sun too long.
My guess is depending on the batch sometimes there are differences, but it was not a difference I care to live with when spending almost $800 on a tote. FYI: the date code on it was SD1110 (jan 2010).

 

[Lilarose]

Can't we make a complaint or report them?

Sure you can, and you should. Write AND call LV Corporate. If enough people would do this the same names would keep showing up on reports and eventually LV will do something about it.

I had a snot serve me at McDonalds for God's sake and I complained to corporate. I received TWO phone calls, one letter, and 4 certificates for free product.

Should we expect less from Louis Vuitton than McDonalds?

 

[MissLianne]

I have had a few purchases there.... Never happy w customer service. I've had wayyyyy better customer service @ Gucci (on Bloor.... And yes even in Yorkdale). Oh and Tiffany's- ALWAYS had great service there (esp Yorkdale) and I only buy silver! Their items are way more pricey then LV so I don't "get" it.

...Bloor Street flagship was no better.

Only place that I was treated like a human being was the 1 purchase I did @ the Holts Bloor St LV. Don't remember her name... She was nice though (held a bag for 24 hours until I made It down to pick it up bc it was the last made in "france")
& p.s bloor st practically laughed at me when I called and requested a M.I.F bag.

 

[slang]

Sorry you had a bad experience.

I shop at that LV all the time and have never had any issues. I have also used the same SA and he is always nice enough to me although I do prefer the SA's at the stand alone LV store on Bloor street. My least favourite store in Toronto is the LV in Holts on Bloor, I avoid buying in that store.

Congrats on your 2 new bags!

 

[4everonwaitlist]

I exchanged 2 bags that were clearly imperfect. I dont think there is anything wrong with that. I am always nice to sales associates wherever I shop because I am in sales myself. I also did my exchanges within 7 days ( not months).

I always receive wonderful service at Yorkdale and although I understand your frustration, I can't help but wonder why a closer inspection of the bag you are purchasing isn't happening on your part? If it's defective, don't accept it, thus saving yourself from being put into this situation.

I've been purchasing bags for years from LV and always give each one a good look over prior to purchase. I can honestly say, I've never had to return a single item.

 

[murakamisama]

I've been reading through this thread and while I tend to lurk way more than I actually post I felt compelled to respond to this thread.

There's no excuse for poor customer service but I can think of some reasons that the SAs may give you a less than warm reception. I've scrolled through your post history and it looks like since around October there's several threads that you've started where you reveal a bag, then another post saying it was exchanged for another one.

As an SA, if I pull up your sales history not knowing your circumstances (kind of like me looking through your post history) I could get the impression that you're a customer that returns a lot of stuff and may be considered unprofitable because of this. It sounds like you frequent the same boutique a lot, so SAs may recognize you as "that person that keeps returning stuff." Even if the returns are due to what may be defects, once the item leaves the store in the hands of a customer and comes back as a return that hurts them.

LV's margins aren't as big as you may think and whenever items are returned those hurt the store's sales goals. That trickles down to the SAs who may be at risk of losing their jobs if the store can't meet their goals and has to start thinning the staff.

Understand I'm not trying to attack you, I'm just bringing up some reasons the sales staff at that location may not be as willing to work with you as you would like. If this is the case, that obviously stinks (there's no reason for store politics to affect you) but this could be a reason.

If you're frequently getting truly defective merchandise (not just not quite how you would like it) you may want to bring this to the attention of the store manager since that's a problem that they need to address.

 

[angeldoll]

I've been reading through this thread and while I tend to lurk way more than I actually post I felt compelled to respond to this thread.

There's no excuse for poor customer service but I can think of some reasons that the SAs may give you a less than warm reception. I've scrolled through your post history and it looks like since around October there's several threads that you've started where you reveal a bag, then another post saying it was exchanged for another one.

As an SA, if I pull up your sales history not knowing your circumstances (kind of like me looking through your post history) I could get the impression that you're a customer that returns a lot of stuff and may be considered unprofitable because of this. It sounds like you frequent the same boutique a lot, so SAs may recognize you as "that person that keeps returning stuff." Even if the returns are due to what may be defects, once the item leaves the store in the hands of a customer and comes back as a return that hurts them.

LV's margins aren't as big as you may think and whenever items are returned those hurt the store's sales goals. That trickles down to the SAs who may be at risk of losing their jobs if the store can't meet their goals and has to start thinning the staff.

Understand I'm not trying to attack you, I'm just bringing up some reasons the sales staff at that location may not be as willing to work with you as you would like. If this is the case, that obviously stinks (there's no reason for store politics to affect you) but this could be a reason.

If you're frequently getting truly defective merchandise (not just not quite how you would like it) you may want to bring this to the attention of the store manager since that's a problem that they need to address.

Hi, Yes I exchanged 2x in one year, is that really so bad? give me a break.
This was only my second purchase ever from LV, I purchased the estrella (didnt love it) so I exchanged it for a galliera (love it, its perfect) and neverfull (which I had to exchange twice because of defects). Finally got a good one, and I am happy now. I also did this within a few days.

BOTTOM LINE: There is no excuse to treat a customer badly when a bag that is defective is clearly not a customers fault.