I actually just went to both the Holts and the Hotel Vans last week. I'd recommend going to the actual Hotel Van because the Holts people are ALWAYS so rude. I didn't even buy anything that day, only got 2 things heatstamped and the SA that helped me was still so nice. Even the rude SA's in Van are tons nicer than those from Toronto. Don't know if its just me but the female SA's always come off as more snobby and judgy.
LV - Yorkdale -why so rude? Shoppers BEWARE! RANT>>
- Thread starter angeldoll
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I bought my first LV earlier this month from LV in Holts (Vancouver) and had a great experience with Mark. He was super patient, not at all pushy, and still remembered my bag criteria a week later when I finally went back to buy something.
i used to shop at hotel van but now i prefer HOlt..the manager there is really nice and another SA her name is andrei..if you will go to fairmont hotel.avoid dealing with keiko.shes an asian manager and she is rude..and another sa ( shes a bit old and has all white hair) super rude..jeffrey is nice and a joe..shes my SA..
I was planning to get a tivoli pm for my mom...I was going to go to Yorkdale since my mom hates driving in downtown.......Should we just go to the one on Bloor?
I would call the stores to check if they have stock first. No point in driving all the way to Yorkdale or downtown if it's not available. IMO the service is only decent if the store is not busy no matter the location, so if you can try to go during the week as the weekends are absolute madness.
I had an issue a little while back with LV customer services, so I emailed them and told them how unhappy I was with their hit and miss service. I got an email straight back then a phone call. A few days later I received a gift, an LV candle and an apology. There were to their credit very lovely and understanding.
I suggest you email them, the more people that speak up the better their service will get I feel.
I suggest you email them, the more people that speak up the better their service will get I feel.
Agree! It's so unfortunate, i've entered LV stores very excited to buy and walked out simply because of the way a SA treated me. I've apologized for being unsure about which to pick and for trying too many out! Commissioned employee should be kissing my butt! It could be the difference of a $3000 dollar bag or nothing. For the most part my experiences have been very positive, but I still walk around on egg shells when I enter the store, sad eh?
some people who works at LV stores act like they are in fact the God when it's supposed to be the other way around! I HATE that ! don't give me attitude, man ! you are here to help me pick up a bag ( or bags ), you are not here to show me that you are a miserable b*tch! GOSH !
I'm actually very surprised that a few here have had such horrible service at Yorkdale LV. It's the only LV I shop at and I have had superb service every visit. I especially like Minnie, she's super friendly and such a sweetheart. But I have had a different SA for each purchase.
I tend to go first thing in the morning or late evening when they aren't busy.
I tend to go first thing in the morning or late evening when they aren't busy.
A few months ago I bought two LV bags the same, one a pm and a mm...wanted to see which would be better. Bought online. Had my daughter return the one I didnt want and she said the SA all but turned the bag inside out checking it. She is not young, is professional and said she held her temper but was definitely insulted. She had receipt and the bag was not used. So many people complain about rude treatment, the staff should remember, if they drive people from a pleasant buying experience, its going to hurt their pockebook. I wonder if they are on straight salary or commission. Unfortunate because buying or returning an expensive item should not be upsetting.
I think the fact that you went in and had to exchange a few times was why they were totally rude to you.
I had the same sort of thing happen to me when I noticed the handles on my Damier speedy 35 were starting to crinkle and look like they were about to crack. The lady I dealt with in Portland, OR acted as if I was trying to get a refund or a completely different bag when I went in and kindly asked her why my bag, which I only used for a week, was already doing this. The SA was rude. She did an exchange, but acted as if I was such a burden and spitting on the whole LV name by making her do this.
I felt like when it comes to exchanges and if there's a problem with the bag they want to act like it's our fault, but never LV's. I felt like when dealing with me she didn't want to admit that there was a problem with mine, but instead gave me a lecture on how the bag has been around for 86 years, blah blah. I was very nice to her in the beginning, but after she started getting rude, I started argue with her. I'm sorry, but if I spend $900 on a bag, I better get beautiful customer service.
I had the same sort of thing happen to me when I noticed the handles on my Damier speedy 35 were starting to crinkle and look like they were about to crack. The lady I dealt with in Portland, OR acted as if I was trying to get a refund or a completely different bag when I went in and kindly asked her why my bag, which I only used for a week, was already doing this. The SA was rude. She did an exchange, but acted as if I was such a burden and spitting on the whole LV name by making her do this.
I felt like when it comes to exchanges and if there's a problem with the bag they want to act like it's our fault, but never LV's. I felt like when dealing with me she didn't want to admit that there was a problem with mine, but instead gave me a lecture on how the bag has been around for 86 years, blah blah. I was very nice to her in the beginning, but after she started getting rude, I started argue with her. I'm sorry, but if I spend $900 on a bag, I better get beautiful customer service.
Was there today around 1pm and it was crazy, not great service besides one little Asian girl with glasses (the receipt says Gpark) who was super helpful. I went to buy a lock and key for my pre-loved speedy that didn't come with one. So I left the store and I open the box and the lock is all scratched up. I went back to a different SA (white older women) and she told me that it was my own fault it was my nails and that she couldn't do anything. It was literally 30 minutes later. She was so rude she didn't even apologize. I waited 30 minutes for the first lock and key why would I purposely scratch up the lock to come back and wait more? I know I'm a Student in leggings and uggs but I'm a paying customer. *Sigh*
(Inserted picture is my nails, cut pretty short)
(Inserted picture is my nails, cut pretty short)
I bought my LV business trolley at Yorkdale and I went there specifically to purchase it. I asked to see some bags before I mentioned that I wanted to buy the trolley. Maybe it was just me; but I felt the SA thought I was just a window shopper. I didn't feel comfortable at all.
When I said I wanted to buy the trolley, she told me the price. I said I would like to check it out and see the inside. She told me to wait while she served another customer.
I browsed around and almost left; but I wanted that trolley. After about 30 minutes she had a different SA show me the trolley.
I looked at it for 30 seconds, and said I will take it. The SA said they had to see if there was one in the back? ok.
They brought out one and were much nicer to me as I paid. They didn't put it in a box; but did offer to carry it out to my car which I did consent to as I didn't want to wheel it out of the mall.
Then the original SA said she had a box that would fit.
I ordered my Speedy online, and I plan to do the rest of my shopping online. I will only go in to Yorkdale to look at the bags in person. before I buy another.
When I said I wanted to buy the trolley, she told me the price. I said I would like to check it out and see the inside. She told me to wait while she served another customer.
I browsed around and almost left; but I wanted that trolley. After about 30 minutes she had a different SA show me the trolley.
I looked at it for 30 seconds, and said I will take it. The SA said they had to see if there was one in the back? ok.
They brought out one and were much nicer to me as I paid. They didn't put it in a box; but did offer to carry it out to my car which I did consent to as I didn't want to wheel it out of the mall.
Then the original SA said she had a box that would fit.
I ordered my Speedy online, and I plan to do the rest of my shopping online. I will only go in to Yorkdale to look at the bags in person. before I buy another.
The experiences set out in this thread are dreadful. I would encourage anybody going through this to make a formal complaint to both the store manager and the service department at head office.
In most working environments if a member of staff behaved in this way they would receive a warning. If they did it again, they would very likely be dismissed. I'm horrified that LV allows this kind of behaviour to continue, to be the norm even. 20 years ago I decided I would never set foot in another LV Boutique (including Gucci actually) because I would feel so uncomfortable in the store, with little by way of help, and usually unpleasant staff. I returned to LV this year, buying online and on the pre-loved market.
I'm not sure where the bad attitude comes from. I realise that very difficult customers exist (I run a business) but even the most difficult customer will usually respond to a reasoned and polite dialogue. I believe in always maintaining the moral high ground when dealing with someone who is being difficult. That said, I have read countless reports of very polite customers being treated unreasonably at LV. It's possible that some sales assistants believe themselves to be superior because they work in a luxury store. That isn't particularly logical. I think there may be others who have an inferiority complex caused by their exposure to many extremely wealthy clients who makes them feel jealous. However these sales assistants would do well to remember that plenty of customers are just like them, with normal jobs, who have saved for a long time to purchase a luxury item. Which brings me onto another thing - perhaps some sales assistants are only prepared to help customers who they think will spend a great deal. But how will they know that a low spending customer might not turn into a regular client? It does happen. And at the end of the day, all clients should be treated equally because that is what a classy retailer will do.
In most working environments if a member of staff behaved in this way they would receive a warning. If they did it again, they would very likely be dismissed. I'm horrified that LV allows this kind of behaviour to continue, to be the norm even. 20 years ago I decided I would never set foot in another LV Boutique (including Gucci actually) because I would feel so uncomfortable in the store, with little by way of help, and usually unpleasant staff. I returned to LV this year, buying online and on the pre-loved market.
I'm not sure where the bad attitude comes from. I realise that very difficult customers exist (I run a business) but even the most difficult customer will usually respond to a reasoned and polite dialogue. I believe in always maintaining the moral high ground when dealing with someone who is being difficult. That said, I have read countless reports of very polite customers being treated unreasonably at LV. It's possible that some sales assistants believe themselves to be superior because they work in a luxury store. That isn't particularly logical. I think there may be others who have an inferiority complex caused by their exposure to many extremely wealthy clients who makes them feel jealous. However these sales assistants would do well to remember that plenty of customers are just like them, with normal jobs, who have saved for a long time to purchase a luxury item. Which brings me onto another thing - perhaps some sales assistants are only prepared to help customers who they think will spend a great deal. But how will they know that a low spending customer might not turn into a regular client? It does happen. And at the end of the day, all clients should be treated equally because that is what a classy retailer will do.
I am not by any means an LV expert.
I have been away from LV for a while and since I have a regular job and have saved up some $$
I am back to look and hopefully buy LV.
I have heard stories like this which made me shy away from the boutiques for a while.. I was into
LV for a long time, way back when but also encountered attitude from SAs everytime I went it, which was not often. ( I have my own story to add, but won't do it here).
I have a question but never got a clear answer. what happens to those bags that get returned because there was some flaw in it.. what do they do with them ?
buying online is nervous to me , as it will not be inspected by me ,, and if I want to return it to boutique, I can see some possible attitude.
I have only bought small SLG online for now.. but am thinking of getting a bag online now.
I have been away from LV for a while and since I have a regular job and have saved up some $$
I am back to look and hopefully buy LV.
I have heard stories like this which made me shy away from the boutiques for a while.. I was into
LV for a long time, way back when but also encountered attitude from SAs everytime I went it, which was not often. ( I have my own story to add, but won't do it here).
I have a question but never got a clear answer. what happens to those bags that get returned because there was some flaw in it.. what do they do with them ?
buying online is nervous to me , as it will not be inspected by me ,, and if I want to return it to boutique, I can see some possible attitude.
I have only bought small SLG online for now.. but am thinking of getting a bag online now.