LV Mini Palm Springs Backpack

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#3,406
caathyn said:
Hey ladies! At first i wasn’t sold on the new zipper psm it just looked different but now seeing all the positive feedback on the zipper I am considering exchanging mine in. The zipper has been an issue for me and I feel like I baby the bag a lot when unzipping it, fearful it will stuff up the zipper :sad: I purchased it in August this year and the coating on the rings for the straps have peeled and have only used it a handful of times...

So just putting it out there do you guys suggest I exchange it for a new one? Do you guys all love the new zipper style? How long was the wait? I feel like with Xmas around the corner I probably won’t get an offer til next year! (I’m located in Australia btw!)
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I just got mine a few weeks ago and I love it. I played around with an old version PSM reverse at the store and the zipper was just so terrible to use. The SA said he could wax it but I also remember all the other issues that's been discussed here. I don't really want to have be careful every time I use the bag so I love how smooth the zipper is on the new version. Obvious it hasn't been out long enough to know if it has its own issue but so far I love using it. And I can't speak for Australia but here in the US it seems to be popping up regularly online and the SA at the store said they're getting more and more shipments in for the holiday season. Hopefully you won't have to wait too long!
 
#3,407
Marmotte said:
I was enjoying my vacation in NYC when I realised my Mini Palm Spring was torn up :shocked:

View attachment 4588077

Went straight to my boutique as soon as I was back and they took it for repair - this will take up to 10 weeks...

SA told me that it was a known issue with the stitching of the zipper
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I have a similar issue with my bag. Did you have to pay for it? If its a known issue they didn't offer credit or to replace the bag?
 
#3,410
Does anyone know if the PSM is even possible to buy in the US anymore? I just moved over from Australia so I dont have a CA anymore and I live hours from a store, so it is basically impossible to cultivate any sort of new CA relationship I frequently check online and was just rudely told by online services that they won't waitlist it any more and have no idea when it will be available again. I have wanted this bag for such a long time it's just ridiculous that it should be this difficult. Any advice is appreciated!!
TIA!!
 
#3,411
Graciiiiie said:
Does anyone know if the PSM is even possible to buy in the US anymore? I just moved over from Australia so I dont have a CA anymore and I live hours from a store, so it is basically impossible to cultivate any sort of new CA relationship I frequently check online and was just rudely told by online services that they won't waitlist it any more and have no idea when it will be available again. I have wanted this bag for such a long time it's just ridiculous that it should be this difficult. Any advice is appreciated!!
TIA!!
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Ck this thread for info on online availability.https://forum.purseblog.com/threads/what-are-you-stalking-today.980729/page-1169#post-33494070
 
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#3,412
Graciiiiie said:
Does anyone know if the PSM is even possible to buy in the US anymore? I just moved over from Australia so I dont have a CA anymore and I live hours from a store, so it is basically impossible to cultivate any sort of new CA relationship I frequently check online and was just rudely told by online services that they won't waitlist it any more and have no idea when it will be available again. I have wanted this bag for such a long time it's just ridiculous that it should be this difficult. Any advice is appreciated!!
TIA!!
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There were tons in the store in NYC on 5th Avenue during the weekend after Black Friday. I would keep stalking online or if you can't get help through online services, try calling a LV in a department store.
 
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#3,413
Has anyone had trouble with the canvas peeling on the corners of the front pocket? Just noticed my brand new replacement is....
 

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#3,416
shayna07 said:
Has anyone had trouble with the canvas peeling on the corners of the front pocket? Just noticed my brand new replacement is....
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this spot will always peel no matter what. ive seen a total of 10 psm and they all peeled at some point in these very locations. the peeling wont get worse and will settle. it's the folded canvas and the sharp point
 
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#3,417
I have the old style PSM purchased in June this year and after reading through this thread my bag had fraying at one of the rings and front black tabs had split so i took it back into LV last week to get assessed. They tried to give me a buzz yesterday but I missed it and text me that it can be repaired and it will take 10 weeks. I was really banking on getting it replaced since I really wanted the new zipper style since I have to baby my current one, afraid the zipper will damage the lip if I pull it to hard. I’ve seen the photos of repairs and how they puncture it with more holes or do a half decent job. I’m going to try and call them back again today but I’m so nervous on this repair! I’ve had nightmares about it! It’s also my first ever LV purchase so this bag is my baby! :sad: Was hoping for tips, is it hard to get it repaired and then to change it to get it replaced ?
 
#3,418
caathyn said:
I have the old style PSM purchased in June this year and after reading through this thread my bag had fraying at one of the rings and front black tabs had split so i took it back into LV last week to get assessed. They tried to give me a buzz yesterday but I missed it and text me that it can be repaired and it will take 10 weeks. I was really banking on getting it replaced since I really wanted the new zipper style since I have to baby my current one, afraid the zipper will damage the lip if I pull it to hard. I’ve seen the photos of repairs and how they puncture it with more holes or do a half decent job. I’m going to try and call them back again today but I’m so nervous on this repair! I’ve had nightmares about it! It’s also my first ever LV purchase so this bag is my baby! :sad: Was hoping for tips, is it hard to get it repaired and then to change it to get it replaced ?
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As long as those 'non-repairable' issues like cracking canvas/melting edging don't appear on your backpack, they will just send it for repair instead of an immediate replacement . of course one can try to state that the issue happened too quick and repair time being too long , every store manager can decide on to repair or to exchange, that's why everyones' results are different..
but more and more old users have spotted the new version, there will be more exchange requests and attempts in the future, means the replacement rule will be stricter.
 
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