Sad to say my backpack started to peel near the zipper. My SA said it's a common problem with my batch. She said I can do an even exchange or wait for the new version backpack. I had mine for almost 2 years.
LV Mini Palm Springs Backpack
- Thread starter Ubi_Stack
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Does that charm hold you AirPods? Where from?I use a bag charm on my zipper. 100 times better to zip and unzipI just hold the bag charm to zip/unzip it.
View attachment 4604701
UPDATE: I went into the LV store today and they ended up sending my bag off to "repair". When I went in and spoke to the SA, she thought they should give me store credit, even though it had been 5 months (longer than I thought) but when the manager got involved he said he wanted to send it off to repair and thought they might replace the entire zipper. He said it would take 4-6 weeks. Has anyone heard of this being done?
Haha they look like airpods right? It's actually my hand sanitizer holder.. Bath & Bodyworks pocketbac
Yes, this is the standard time frame that they quote on zipper replacements. However, you might receive it back sooner. If it comes back and the zipper is still difficult, then you should absolutely get store credit or exchange.
I hope you took before pics of your bag in the store before you gave it to the store to ship for repairs. I had a bag returned from repair and it was damaged. Thankfully, I had pics that I took in store and my CA knew that it wasn’t sent for repair damaged. I received store credit. I always take before pics of my bag in store before I let the store send it for repairs.
Peeling they will give you an exchange. Repairing the zipper would do nothing to fix that issue. I would think the only time they would replace the zipper was if the bag was otherwise fine, but the zipper was too sticky like in the case above or as happened in a few cases the zipper just became partially detached.
Thanks! The SA also told me to bring it in if there's any issue but I would like to know about your experiences with the bag as I just got it recently. Knowing that gives me a peace of mind and now I will just enjoy using the bag knowing that they will fix/exchange it if the common issues arise.
I actually had the peeling issue with my PM size. It was really small but I took it in and they replaced on the spot. the CS rep didn't even flinch, it was all done in 2 minutes. It may have helped that I took it up to After Sales @ the Flagship on 5th Avenue so they've probably seen all sorts of issues and know that was the appropriate response.
Haha they look like airpods right? It's actually my hand sanitizer holder.. Bath & Bodyworks pocketbac
Here's my replacement! I couldn't be happier!! I love this version better!!
Sorry I reply late..the bandouliere xl strap is really perfect for the PSM to do crossbody . I'm a guy btw, 5'6, this is how it is on me, I was in a thick coat and scarf.
Attachments
Hey ladies! At first i wasn’t sold on the new zipper psm it just looked different but now seeing all the positive feedback on the zipper I am considering exchanging mine in. The zipper has been an issue for me and I feel like I baby the bag a lot when unzipping it, fearful it will stuff up the zipper 
I purchased it in August this year and the coating on the rings for the straps have peeled and have only used it a handful of times...
So just putting it out there do you guys suggest I exchange it for a new one? Do you guys all love the new zipper style? How long was the wait? I feel like with Xmas around the corner I probably won’t get an offer til next year! (I’m located in Australia btw!)
I purchased it in August this year and the coating on the rings for the straps have peeled and have only used it a handful of times... So just putting it out there do you guys suggest I exchange it for a new one? Do you guys all love the new zipper style? How long was the wait? I feel like with Xmas around the corner I probably won’t get an offer til next year! (I’m located in Australia btw!)