Hey everyone, so I've just returned from the LV store in london westfield.
Moral of the story- book an appointment! My appointment was at 5pm, arrived at 4.45pm and saw a queue of about ~12 people already. All the other luxury shops nearby had no queues (felt bad for gucci lol!)
I got there and wasn't sure if I should queue as I had an appointment. If you have an appointment you can skip the line, just wait near the front until someone comes out to serve you (I joined the back of the queue until someone came out to escort me into the store, I think everyone in the queue was looking at me like I had special service of sorts hahaha)
Anyway, I had a good experience. My SA wasn't pushy to sell and was honest in her opinion- she actually persuaded me to get the cheaper item so that's always a good sign of an honest SA.
They agreed to exchange my key pouch in empreinte with a new one, but the new one they brought out I wasn't completely satisfied (i guess i'm picky, plus it was made in the 19th week so I just prefer to have a fresh one which is now being delivered for me to pick up this week).
I'll be honest, I didnt ask about the HTF items as I wasn't interested in them and I didn't want to make her go to the back to find it etc (I was short on time too).
@bigverne28 she said the reverse card holder is permanent as far as she knows but they didn't have any in stock.
For anyone who's interested, my SA brought out for me: rosalie coin purse in DA+RB lining, pocket organizer in mono, card holder in mono+macassar, empreinte zip coin and card pouch, victorine wallets, emilie wallets.
I saw many people walk out with orange bags. One lady was looking for an item and was told they don't have it in stock and that there was a glitch with their system which showed the item was available when it was not (not sure what it was). So all in all I think they have good stock as I would expect since they have been preparing for the stores reopening.
I hope this was useful, I am going back later this week to pick up my items so if anyone wants me to ask or lookout for anything then let me know