Crazy how different stores handle things. They said I could keep it but they were offering a one time courtesy exchange and if I walked out with it they wouldn’t honor in the future. The SA was super nice and even the repair specialist said they recommend a different bag and not to replace with another high rise 😕 I keep thinking about rolling the dice and getting another…They sent me home with the same bag I brought in, but it was in worse condition from the way it was stored. I’m not nitpicking - it disappointed me. No exchange or store credit or anything. It really was a waste of my time 😔 I have the OTG PM Empreinte & don’t use it often because I’m more casual. It’s my classy bag 🫶🏼
My otg is the mono so more casual with the white strap. Just not secure with open top….