Oh I'm sorry! I just saw this post. I hope I'm not too late. I've never called him, I've just shown up. I'll be honest, all the people I've encountered downstairs have been friendly and I think if you come at the right time, you can get your bag. If you do a search, you'll see people who have had amazing luck getting B's and K's as walk ins at the Madison Store!
I actually don't have a dedicated SA because I never thought I'd be an H addict. It started with one scarf and then went downhill and I've bought from so many different SA's (I know! I know!) I only know Greg's name because he is the one that has helped me the most in the bag section (aside from the lady at the spa). I always forget to ask for their cards. Good Luck!
Thank you so much and it's not late!!! I'm going in mid April and hopefully I will have better luck when I am there
