Call Client Services, ask for the Escalation Dept, tell them what’s going on with the strap. They can order you a replacement strap or find a new bag for you. Please be assertive but polite.So update, I went into LV store today and they said they couldn’t replace it and would do a refund only. The SA I was talking to (who was super lovely!) said this is the first time she has touched one since it’s so hard to get. I even said I would wait for a new one to come in but even then she couldn’t guarantee since they rarely get one and it can only be sold to certain people on waitlist. I am so conflicted at the end of the day part of me says I should keep it but a part of me is annoyed about paying so much to get scratches on my bagI will probably sleep on this and decide tomorrow.
Louis Vuitton MultiPochette aka Scam Bag
- Thread starter EmmJay
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
I tried calling and they said replacement straps would have to be done through the store so feels like it just goes around in circles. For context i should have mentioned I am located in Australia so the stock feels like its 10x more limited which is probably why they cant offer a replacement strap but a refund instead. The waitlist is closed already and it was opened two weeks ago
so if i refund i can't even be put on the waitlist for the next available bag
Bought the rose clair today- 
at first sight! It was too perfect with all the requisite dustbags- too gorgeous to pass up. I know more will be available but this was a bird in the hand. There was also a denim to choose between. I chose the canvas because I feel for an item like this where the pieces double as an slg, canvas is more forgiving (plus the canvas is approx. $600 less) . The red strap is beautiful- it is a deep scarlet red and the tabs are red leather not vachetta. I am very happy with the rose strap- it is a light neutral not a flashy pink.
So I am starting 2020 with LVoe!
at first sight! It was too perfect with all the requisite dustbags- too gorgeous to pass up. I know more will be available but this was a bird in the hand. There was also a denim to choose between. I chose the canvas because I feel for an item like this where the pieces double as an slg, canvas is more forgiving (plus the canvas is approx. $600 less) . The red strap is beautiful- it is a deep scarlet red and the tabs are red leather not vachetta. I am very happy with the rose strap- it is a light neutral not a flashy pink. So I am starting 2020 with LVoe!
Yay! So glad you got it and bird in the hand indeed. Congrats and welcome to the clubBought the rose clair today-
So I am starting 2020 with LVoe!
That is so frustrating! I hope somehow this gets made right for you.I tried calling and they said replacement straps would have to be done through the store so feels like it just goes around in circles. For context i should have mentioned I am located in Australia so the stock feels like its 10x more limited which is probably why they cant offer a replacement strap but a refund instead. The waitlist is closed already and it was opened two weeks ago
I would get a refund and move on.I tried calling and they said replacement straps would have to be done through the store so feels like it just goes around in circles. For context i should have mentioned I am located in Australia so the stock feels like its 10x more limited which is probably why they cant offer a replacement strap but a refund instead. The waitlist is closed already and it was opened two weeks ago
I can imagine that it's very disappointing after waiting for something you expected to love. Given the wait list situation, you might have to ask yourself if you can live with the scratches which you would inevitably get anyway after a couple of weeks of wear. I'm sure the distortions will also disappear with wear. You can also try stuffing and other tactics you can research as well. Good luck with your decision. My heart goes out to your country for the devastating fires. Sending positive thoughts your way!I tried calling and they said replacement straps would have to be done through the store so feels like it just goes around in circles. For context i should have mentioned I am located in Australia so the stock feels like its 10x more limited which is probably why they cant offer a replacement strap but a refund instead. The waitlist is closed already and it was opened two weeks ago
I would not settle for a new handbag with scratched hardware.I tried calling and they said replacement straps would have to be done through the store so feels like it just goes around in circles. For context i should have mentioned I am located in Australia so the stock feels like its 10x more limited which is probably why they cant offer a replacement strap but a refund instead. The waitlist is closed already and it was opened two weeks ago
I didn’t like the multi Pochette accessories at first, but thought I’d give it a try, I wouldn’t wear the coin purse on the strap as it feels like I’m geared up for combat, too much going on.. so nice in person! The gold hardware is so shiny like the limited edition pieces
Attachments
I’m based in Sydney and I was turned away by client services and in store when I asked to be put on the waitlist but I just persistently called client services. One day I happened to call about another item and thought I would ask about the mutli and the lady said they had just opened it up and she could put my name down. I was anticipating a 6 month wait or heck longer and a week later I got a call saying it was ready to be shipped and I could pay for it on the phone. I don’t spend at LV often and only started in July last year! So not sure how I happen to get the bag, I think it was pure luck and right timing. I was in the same boat as you wanted to try it on before buying but I just got it shipped directly to me to try on at home. You can ask for it to be shipped to the store for pick up and if you don’t like it can ask for a refund. Best of luck!