How disappointing for you. The scratches are not normal - all the hardware I receive is pristine. As far as the sunken in look, that’s not unusual. Many of us receive bags that way. My solution was to stuff mine with white socks and let is sit under the Christmas tree for a month and they came out perfect - however, that’s a long wait I know, and I find that with just normal use the pieces plump out unless they are sewn incorrectly (and when that happens it’s very obvious). I would certainly contact LV, the hardware should be perfect. Good luck - sorry this happened.I am so devestatedafter months of pestering client services one managed to get me on the waitlist for the multi pochette in rose pink. I was so happy I got on the list and was anticipating a 6 month wait before I heard back from them. Literally the week after I get a call that it’s available ?! So I paid in a heart beat and it was shipped to me, but it was my worst fear when I opened it today. I believe this is a returned bag since there’s all these scratches on the clips of the strap! The smaller pochette and coin purse was sunken in and not the right shape
i feel so heart broken. Was wondering if anyone had the same issue and has been successful or any issue in getting a returned bag replaced?
View attachment 4631056
View attachment 4631059
View attachment 4631061
View attachment 4631062