You need to call client services, ask for the Escalation dept, tell them about ALL of the quality issues and ask them to source you one from another store or put you on the top of the list. I’ve done this before and I had my new bag the next day. Just make sure you’re nice.
Louis Vuitton MultiPochette aka Scam Bag
- Thread starter EmmJay
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very cute and that ice cream looks amazing! What flavor from Salt & Straw did you get? I love their ice cream so much!! It's so good! I have bought their pints before too for home because I can't get enough lol!
Thanks for the help babe. Maybe I should. I feel defeated after a month of searching, finally finding it, then this, so not currently up for the call I don’t think. The store said my only option was a return and then go back to stalking and hope for a decent one. Sigh. I guess in hindsight I should have bought two.
If you ordered it online, call Client Services and do what I suggest. Your answer will always be NO if you don’t ask.
I’ve been hooked on Salt & Straw since 2012. I have family in Portland, where they opened their first store. My love affair is deep. My all time favorite is the seasonal perfection of the fresh sheep’s cheese and strawberries. I also like the sea salt with caramel ribbons and the seasonal pots of gold (served daily at Disney). In the past year, I’ve been enjoying their vegan flavors. In the pic I posted, I have a scoop of the seasonal Great Candycopia and a scoop of the vegan Dandelion Chocolate Hazelnut Cookies & Cream. We used to order pints but it is too expensive to ship to TX. Because there is no Salt & Straw in TX (yet), we buy Tillamook (also from Oregon) ice cream which is also so delicious. They have so many flavors. The white chocolate raspberry and mint chocolate are our favorites. We also love their ice cream sandwiches. You can probably tell that I have a love affair with ice cream.
Oh my dog!!!! Just unbelievable. They better get quality under control, or that’s all they will be doing. It just seems they don’t train craftspeople long enough and they don’t do quality control.
I still don’t have my bag - I swear UPS has been driving in circles all day. Now I’m figuring I’ll have a disappointment too - hope not but no exchange this time. If mine is as bad as you are describing yours bye bye for refund. I hope to update you all tonight, but don’t know what the heck happened that UPS is 7 hours late delivering. My UPS guy is great, but they :drive: their drivers way too hard I know. Feel bad for them.
Are you going to return yours? Since it’s a permanent bag maybe it would be easier to get another. Best luck deciding - consolation hugs
Last week, my UPS deliveries were delayed due to the tornados although all were guaranteed to be delivered by 10:30am.Oh my dog!!!! Just unbelievable. They better get quality under control, or that’s all they will be doing. It just seems they don’t train craftspeople long enough and they don’t do quality control.
I still don’t have my bag - I swear UPS has been driving in circles all day. Now I’m figuring I’ll have a disappointment too - hope not but no exchange this time. If mine is as bad as you are describing yours bye bye for refund. I hope to update you all tonight, but don’t know what the heck happened that UPS is 7 hours late delivering. My UPS guy is great, but they :drive: their drivers way too hard I know. Feel bad for them.
Are you going to return yours? Since it’s a permanent bag maybe it would be easier to get another. Best luck deciding - consolation hugs
You can call and escalate tomorrow, great suggestion EmmJay - I bet tonight you are worn out with it. I suspect something will get done and you will have a lovely bag soon.
You have been such a dear, thanks so much for all the kindness. Truly made me feel better! Yeah, I have it all packed up to take back tomorrow. Really sad. The strap is absolutely stunning. I was floored by its beauty, and that is flawless so it pains me!Oh my dog!!!! Just unbelievable. They better get quality under control, or that’s all they will be doing. It just seems they don’t train craftspeople long enough and they don’t do quality control.
I still don’t have my bag - I swear UPS has been driving in circles all day. Now I’m figuring I’ll have a disappointment too - hope not but no exchange this time. If mine is as bad as you are describing yours bye bye for refund. I hope to update you all tonight, but don’t know what the heck happened that UPS is 7 hours late delivering. My UPS guy is great, but they :drive: their drivers way too hard I know. Feel bad for them.
Are you going to return yours? Since it’s a permanent bag maybe it would be easier to get another. Best luck deciding - consolation hugs
I had something similar happen to me. I received the pink one in such poor quality. Every item was completely dented—even the coin purse! Such a let down. I returned it and just re ordered the kaki one as it popped up on line. I’m giving it one more chance. If this one is in bad shape then I’m done with this style. Looking back I should have complained more. Maybe call client services. Please don’t give up after waiting so long But I get it—such a disappointment.
Oh my dog!!!! Just unbelievable. They better get quality under control, or that’s all they will be doing. It just seems they don’t train craftspeople long enough and they don’t do quality control.
I still don’t have my bag - I swear UPS has been driving in circles all day. Now I’m figuring I’ll have a disappointment too - hope not but no exchange this time. If mine is as bad as you are describing yours bye bye for refund. I hope to update you all tonight, but don’t know what the heck happened that UPS is 7 hours late delivering. My UPS guy is great, but they :drive: their drivers way too hard I know. Feel bad for them.
Are you going to return yours? Since it’s a permanent bag maybe it would be easier to get another. Best luck deciding - consolation hugs
hope UPS arrives soon with a good quality bag! Let us know what happens!
I’m so sorry. It sounds like you really loved the bag overall, but these quality issues just shouldn’t be tolerated. I hope you can get another, either escalating or stalking again. I’m glad it helped - I love coming here for the support too, it does help!
The MP is living up to its nickname, scam bag! I’m unsure why the CA did not inspect it prior to you going in store to pick it up. As soon as you return it, it will be sold. Someone will be willing to overlook those issues due to FOMO.
I don't believe they really care, or look that closely. It took me a while to notice the glazing. I paid PayPal, so unfortunately it will go to an unsuspecting buyer from the warehouse. Maybe even me again! GRR!! On hold with customer service trying to reach escalation, wonder what they will say.
Hoping for a positive outcome.