Louis Vuitton MultiPochette aka Scam Bag

[shopdrop99]

Seemingly they don’t have enough stock. I ordered on launch day 6/16 5 minutes after it started, and received an error message in my order according to CS. They finally cancelled the order at my request on 6/26 as they said it would never ship due to a computer glitch on their end. At least I got my refund in two days. I know others that ordered when I did and they received their bags.



I placed another order with CS on 6/26, they charged my card in full and it’s been sitting at submitted without moving for a week. I’m thinking they way oversold/over promised and don’t have nearly enough to fulfill most orders It’s highly frustrating to everyone stuck in this process. Surely in 2020 their ordering system and inventory control systems and supply chain should be WAY better than this. And because of their messed up back office process, it results in thousands of calls to CS, refunds, cancellation emails and yet another bad experience on every level. I was on hold a total of a few hours over several days trying to get this straightened out, found a lovely CS person that did everything she could including escalating to a merchandise allotment manager, she reordered, but said she couldn’t give me an estimate of when or if it might ship. I love this bag so much I was willing to try once more. So we will see.

I’m hoping a second large shipment is on the way - one rep told me they expected more in early July. So we will see. After this experience I think I will take a break from LV, and only buy when I know there is an actual existing bag perhaps with a particular store that’s real and available when I order and can actually ship!! It’s frustrating as there is no boutique close to me.

After all that downer of detail, I still have a tiny bit of hope that I and others here might actually get this bag. If only LV would make way less different items (many seemingly not in high demand) and concentrate on exceptional quality and service, and on fulfilling the items they should know their core customers buy. It would make many more of us happier! So good luck to all. And I hope everyone has a good long weekend ahead!!

I’m so sorry to hear about your frustrating ordeal with this bag. I ordered mine on 6/17 and when I was checking out, I didn’t have an option for shipping but instead gave me a message saying it could take up to two weeks to ship. Even knowing that, I started to worry and wonder whether I would ever receive it. Finally received a shipping notification on 6/26. I hope you and everybody else waiting for this bag receives it real soon!!

 

[HKsai]

Seemingly they don’t have enough stock. I ordered on launch day 6/16 5 minutes after it started, and received an error message in my order according to CS. They finally cancelled the order at my request on 6/26 as they said it would never ship due to a computer glitch on their end. At least I got my refund in two days. I know others that ordered when I did and they received their bags.

I placed another order with CS on 6/26, they charged my card in full and it’s been sitting at submitted without moving for a week. I’m thinking they way oversold/over promised and don’t have nearly enough to fulfill most orders It’s highly frustrating to everyone stuck in this process. Surely in 2020 their ordering system and inventory control systems and supply chain should be WAY better than this. And because of their messed up back office process, it results in thousands of calls to CS, refunds, cancellation emails and yet another bad experience on every level. I was on hold a total of a few hours over several days trying to get this straightened out, found a lovely CS person that did everything she could including escalating to a merchandise allotment manager, she reordered, but said she couldn’t give me an estimate of when or if it might ship. I love this bag so much I was willing to try once more. So we will see.

I’m hoping a second large shipment is on the way - one rep told me they expected more in early July. So we will see. After this experience I think I will take a break from LV, and only buy when I know there is an actual existing bag perhaps with a particular store that’s real and available when I order and can actually ship!! It’s frustrating as there is no boutique close to me.

After all that downer of detail, I still have a tiny bit of hope that I and others here might actually get this bag. If only LV would make way less different items (many seemingly not in high demand) and concentrate on exceptional quality and service, and on fulfilling the items they should know their core customers buy. It would make many more of us happier! So good luck to all. And I hope everyone has a good long weekend ahead!!

Sending good vibe toward your way!!!!!

I also attached my MPA comparison for people that are curious. I apologize for the PJ.

 

[MyBelongs to Louis]

Sending good vibe toward your way!!!!!

I also attached my MPA comparison for people that are curious. I apologize for the PJ.

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Nice! Both look great on you. Thanks for sharing such detailed comparison pics

 

[Starbux32]

PS to above post, I’m guessing if they changed the algorithm by how people are allowed to order online for launches, these oversold bags might not happen. For example, leaving an item in someone’s shopping cart for at least several minutes, taking that bag out of ordering by anyone else, and if you order, that bag is removed from any possibility of another order. If you don’t buy say within 3 minutes, they release the bag for someone else. But by forcing split second ordering, I’m guessing they sell the same bag multiple times, creating over sale and disappointment. Just a guess, but clearly their current ordering system doesn’t work well at all!! Hopefully LV checks the forums, maybe someday our feedback might register (ok, a girl can hope right ) But again fingers crossed for everyone that ordered one to actually receive this trio!!

I'm still hoping it will come through for you. I had a similar experience with my LE Alma last year and after weeks and weeks of asking my CA to order the bag and paying for it, nothing. I also did a search via the LV website and it showed that there weren't any bags in any stores in North America. I gave up hope and asked my CA to cancel my order a couple of times but he didn't.

If I can remember correctly, several people in the LV forum had the same experience and at least one lady's order was canceled by LV. I think my bag finally came in a month later, after all of drama and fear that LV was completely out of stock and that there would be no more. I told my CA I was overjoyed that he didn't listen to me, lol!

 

[MyBelongs to Louis]

Thanks for sharing your experiences @DrTr @Starbux32

I agree, LV has been horrible with seasonal releases these past 2 years. So much needless anxiety for paying customers - to the detriment of all involved. DrTr: Your sentiment of giving up on LV was exactly how I felt after 3 months of stress from chasing Escale, I hope with all my heart that LV delivers a Trio pochette for you!! Also, TY for the positive vibes you’ve sent to us (others waiting for it as well)

 

[DrTr]

I received my trio messenger! May I ask if the bag(s) come with three dust bags or four? I know the original MPA comes with a dust bag for the coin pouch.

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I received mine yesterday and it came with three dust bags.

Congrats to both of you for getting your bags! Enjoy

Sending good vibe toward your way!!!!!

I also attached my MPA comparison for people that are curious. I apologize for the PJ.

View attachment 4776678

View attachment 4776679

View attachment 4776680

View attachment 4776681

 

[DrTr]

Thanks for sharing your experiences @DrTr @Starbux32

I agree, LV has been horrible with seasonal releases these past 2 years. So much needless anxiety for paying customers - to the detriment of all involved. DrTr: Your sentiment of giving up on LV was exactly how I felt after 3 months of stress from chasing Escale, I hope with all my heart that LV delivers a Trio pochette for you!! Also, TY for the positive vibes you’ve sent to us (others waiting for it as well)

Thank you I’m so glad you finally got your escale - and I hope your trio shows! Everyone here is lovely, I also shared because many of us are waiting with no word for days. My wish is really for a well-run and customer focused experience, especially with luxury houses, and I’ve had that in LV boutiques when I’ve traveled. The online process feels like bridal day in the old Filene’s Basement! Total chaos and pandemonium on new releases!! I don’t plan to never buy again, but I may change how/what I buy. Because the 1st bag already charged and got refunded, I’m going to wait until a week before the cc closes and cancel the bag so I don’t pay. That’s stil almost 3 weeks to find me a trio! Fingers crossed.

 

[DrTr]

Sending good vibe toward your way!!!!!

I also attached my MPA comparison for people that are curious. I apologize for the PJ.

View attachment 4776678

View attachment 4776679

View attachment 4776680

View attachment 4776681

You look great in both your bags!! Thanks so much for the comparison, and for all the photos. These MP bags are such functional and great looking bags. Also thanks for the peek at your lovely framed H Jaguar over your fireplace! It looks great, their scarves are such wearable pieces of art!! And real art!

I'm still hoping it will come through for you. I had a similar experience with my LE Alma last year and after weeks and weeks of asking my CA to order the bag and paying for it, nothing. I also did a search via the LV website and it showed that there weren't any bags in any stores in North America. I gave up hope and asked my CA to cancel my order a couple of times but he didn't.

If I can remember correctly, several people in the LV forum had the same experience and at least one lady's order was canceled by LV. I think my bag finally came in a month later, after all of drama and fear that LV was completely out of stock and that there would be no more. I told my CA I was overjoyed that he didn't listen to me, lol!

Thank you! I’m betting some will ship. Glad you got your Alma last year. They run a business like no other company I’ve ever dealt with!! It would be easy to walk away if I didn’t like their things - sometimes I swear the online process is more like the sales prevention department

 

[Starbux32]

You look great in both your bags!! Thanks so much for the comparison, and for all the photos. These MP bags are such functional and great looking bags. Also thanks for the peek at your lovely framed H Jaguar over your fireplace! It looks great, their scarves are such wearable pieces of art!! And real art!
Thank you! I’m betting some will ship. Glad you got your Alma last year. They run a business like no other company I’ve ever dealt with!! It would be easy to walk away if I didn’t like their things - sometimes I swear the online process is more like the sales prevention department

I concur, lol! Love your positivity!!

 

[Starbux32]

Thanks for sharing your experiences @DrTr @Starbux32

I agree, LV has been horrible with seasonal releases these past 2 years. So much needless anxiety for paying customers - to the detriment of all involved. DrTr: Your sentiment of giving up on LV was exactly how I felt after 3 months of stress from chasing Escale, I hope with all my heart that LV delivers a Trio pochette for you!! Also, TY for the positive vibes you’ve sent to us (others waiting for it as well)

 

[MyBelongs to Louis]

I feel kinda bad for badgering CA for Trio updates lol. At least today’s efforts were rewarded - got to prepay for Prism charm

 

[sharcee]

Does anybody know if it's possible to get a strap separately for the MPA? Still vying for the kaki strap....

 

[niceone25]

Seemingly they don’t have enough stock. I ordered on launch day 6/16 5 minutes after it started, and received an error message in my order according to CS. They finally cancelled the order at my request on 6/26 as they said it would never ship due to a computer glitch on their end. At least I got my refund in two days. I know others that ordered when I did and they received their bags.

I placed another order with CS on 6/26, they charged my card in full and it’s been sitting at submitted without moving for a week. I’m thinking they way oversold/over promised and don’t have nearly enough to fulfill most orders It’s highly frustrating to everyone stuck in this process. Surely in 2020 their ordering system and inventory control systems and supply chain should be WAY better than this. And because of their messed up back office process, it results in thousands of calls to CS, refunds, cancellation emails and yet another bad experience on every level. I was on hold a total of a few hours over several days trying to get this straightened out, found a lovely CS person that did everything she could including escalating to a merchandise allotment manager, she reordered, but said she couldn’t give me an estimate of when or if it might ship. I love this bag so much I was willing to try once more. So we will see.

I’m hoping a second large shipment is on the way - one rep told me they expected more in early July. So we will see. After this experience I think I will take a break from LV, and only buy when I know there is an actual existing bag perhaps with a particular store that’s real and available when I order and can actually ship!! It’s frustrating as there is no boutique close to me.

After all that downer of detail, I still have a tiny bit of hope that I and others here might actually get this bag. If only LV would make way less different items (many seemingly not in high demand) and concentrate on exceptional quality and service, and on fulfilling the items they should know their core customers buy. It would make many more of us happier! So good luck to all. And I hope everyone has a good long weekend ahead!!

Sorry you had such a bad experience! I agree it’s really discouraging to deal with something like that. Hope you have better luck. I’ll keep my eye out, but won’t be heartbroken if I don’t find it.

 

[DrTr]

Sorry you had such a bad experience! I agree it’s really discouraging to deal with something like that. Hope you have better luck. I’ll keep my eye out, but won’t be heartbroken if I don’t find it.

Thanks. It’s only a bag, for sure. It does get old for so many here being promised and paying for a bag, sometimes multiple times (and having thousands held by LV) only to not get what was ordered and committed to for a customer. Call me old fashioned, but if they sell you a bag they should have a real existing bag to sell!! It could and should be much better, for all of us doing business with them online, as it just isn’t that hard in these days of massive inventory control and ordering systems. Other top drawer luxury houses do it impeccably, so I’m assuming some of this is an on purpose business strategy as it happens over and over.

Luckily I only am interested in canvas from them, just love these functional flexible MP bags, and this one really appealed as the pochettes were bigger and the strap longer - great for taller women. I also like the eclipse, wish they would try more women’s bags in it. And I’m finding canvas so easy to carry in these days of Covid and hand sanitizers, don’t worry about problems with canvas. I don‘t bathe the canvas in it but a spot or two wipes right off.

As always, hope a big shipment is unloading as we speak!! MP Eclipse trio bags for all my friends!!! Hope everyone has a safe long weekend.

PS no more grousing or yammering from me about this! Thanks for listening everyone, I know it can get old. I hope all that got their eclipse enjoys their lovelies and I will check back in with whatever the final resolution is with this bag I had on order starting 6/16.

 

[EmmJay]

Does anybody know if it's possible to get a strap separately for the MPA? Still vying for the kaki strap....

You are only permitted to purchase an extra strap if you have purchased the bag. If you purchased a rose MP, you may only purchase an extra rose MP as a replacement. However, CAs are now required to make sure you have the bag for at least six months before you order a replacement piece. This is to curb reseller habits. The resellers have ruined it for regular clients.