Seemingly they don’t have enough stock. I ordered on launch day 6/16 5 minutes after it started, and received an error message in my order according to CS. They finally cancelled the order at my request on 6/26 as they said it would never ship due to a computer glitch on their end. At least I got my refund in two days. I know others that ordered when I did and they received their bags.
I placed another order with CS on 6/26, they charged my card in full and it’s been sitting at submitted without moving for a week. I’m thinking they way oversold/over promised and don’t have nearly enough to fulfill most orders It’s highly frustrating to everyone stuck in this process. Surely in 2020 their ordering system and inventory control systems and supply chain should be WAY better than this. And because of their messed up back office process, it results in thousands of calls to CS, refunds, cancellation emails and yet another bad experience on every level. I was on hold a total of a few hours over several days trying to get this straightened out, found a lovely CS person that did everything she could including escalating to a merchandise allotment manager, she reordered, but said she couldn’t give me an estimate of when or if it might ship. I love this bag so much I was willing to try once more. So we will see.
I’m hoping a second large shipment is on the way - one rep told me they expected more in early July. So we will see. After this experience I think I will take a break from LV, and only buy when I know there is an actual existing bag perhaps with a particular store that’s real and available when I order and can actually ship!! It’s frustrating as there is no boutique close to me.
After all that downer of detail, I still have a tiny bit of hope that I and others here might actually get this bag. If only LV would make way less different items (many seemingly not in high demand) and concentrate on exceptional quality and service, and on fulfilling the items they should know their core customers buy. It would make many more of us happier! So good luck to all. And I hope everyone has a good long weekend ahead!!